Benchmarking咨询框架与流程

1©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.CrossReferencetotheConsultingProcessFrameworkBenchmarking2©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.BENCHMARKINGPROJECTAPPROACHProjectPlanningandOrganizationUnderstandYourOwnProcessSelectandRecruitBenchmarkingPartnersCollectFieldDataAnalyseCurrentandFuturePerformanceGapsAdaptandIncorporateBestPracticesMeasureandRecalibrateBuildRelationshipsEnableChangeLearnandShareManagetheProcess3©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.ProjectPlanningandOrganizationUnderstandYourOwnProcessSelectandRecruitBenchmarkingPartnersCollectFieldDataAnalyseCurrentandFuturePerformanceGapsAdaptandIncorporateBestPracticesMeasureandRecalibrateMeasureSuccessRealizeChangeDevelopSystemicPerformanceMeasuresTest&RefineSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisAssessSystemicNeeds4©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.DetermineWhattoBenchmarkOrganizeSteeringCommitteeAssessOrganizationalReceptivenessForChangeDesignBenchmarkingAnalysisFrameworkOrganizeTheProjectCreateCommunicationPlanQualityAssuranceConductBackgroundResearchPHASE1MeasureSuccessRealizeChangeDevelopSystemicPerformanceMeasuresTest&RefineSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisAssessSystemicNeeds5©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.ProjectPlanningandOrganizationUnderstandYourOwnProcessSelectandRecruitBenchmarkingPartnersCollectFieldDataAnalyseCurrentandFuturePerformanceGapsAdaptandIncorporateBestPracticesMeasureandRecalibrateMeasureSuccessRealizeChangeDevelopSystemicPerformanceMeasuresTest&RefineSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisAssessSystemicNeeds6©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.DetermineWhattoBenchmarkOrganizeSteeringCommitteeAssessOrganizationalReceptivenessForChangeDesignBenchmarkingAnalysisFrameworkOrganizeTheProjectCreateCommunicationPlanQualityAssuranceConductBackgroundResearchPHASE1MeasureSuccessRealizeChangeDevelopSystemicPerformanceMeasuresTest&RefineSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisAssessSystemicNeeds7©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.AnalyseCurrentProcessesDetermineandCollectKeyPerformanceIndicatorsDetermineProcessesProblemsPHASE2MeasureSuccessRealizeChangeDevelopSystemicPerformanceMeasuresTest&RefineSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisAssessSystemicNeeds8©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.EstablishCriteriaForSelectionIdentifyPotentialCompaniesEvaluateThePotentialCompaniesRecruitTheBenchmarkingPartner(s)PHASE3MeasureSuccessRealizeChangeDevelopSystemicPerformanceMeasuresTest&RefineSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisAssessSystemicNeeds9©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.SelectCollectionMethodDesignQuestionnaire/AgendaPrepareRecipientPrepareForFieldVisitConductFieldVisitsPHASE4MeasureSuccessRealizeChangeDevelopSystemicPerformanceMeasuresTest&RefineSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisAssessSystemicNeeds10©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.ProjectPlanningandOrganizationUnderstandYourOwnProcessSelectandRecruitBenchmarkingPartnersCollectFieldDataAnalyseCurrentandFuturePerformanceGapsAdaptandIncorporateBestPracticesMeasureandRecalibrateMeasureSuccessRealizeChangeDevelopSystemicPerformanceMeasuresTest&RefineSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisAssessSystemicNeeds11©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.DevelopImplementationPlanDevelopTrainingProgramsImplementPlanandMonitorResultsCompleteManagementReviewAnalyseComparativePerformanceandProcessesDevelopConclusionsandCommunicatePHASE5PHASE6MeasureSuccessRealizeChangeDevelopSystemicPerformanceMeasuresTest&RefineSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisAssessSystemicNeeds12©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.ProjectPlanningandOrganizationUnderstandYourOwnProcessSelectandRecruitBenchmarkingPartnersCollectFieldDataAnalyseCurrentandFuturePerformanceGapsAdaptandIncorporateBestPracticesMeasureandRecalibrateMeasureSuccessRealizeChangeDevelopSystemicPerformanceMeasuresTest&RefineSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisAssessSystemicNeeds13©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.DevelopImplementationPlanDevelopTrainingProgramsImplementPlanandMonitorResultsCompleteManagementReviewAnalyseComparativePerformanceandProcessesDevelopConclusionsandCommunicatePHASE5PHASE6MeasureSuccessRealizeChangeDevelopSystemicPerformanceMeasuresTest&RefineSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisAssessSystemicNeeds14©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.ProjectPlanningandOrganizationUnderstandYourOwnProcessSelectandRecruitBenchmarkingPartnersCollectFieldDataAnalyseCurrentandFuturePerformanceGapsAdaptandIncorporateBestPra