DELLQSA中英文管理咨询全案

DellConfidentialDocumentNo.COR.40.WWP.SQ.0003Rev3.0InformationandInstructionsPURPOSEThisdocumentwasdevelopedasanAuditTooltoassessasupplier'sQualitySystemsagainstDell'sQualitySystemsRequirements.TheDellQualitySystemsAudit(QSA)isbuildupontheISO-9000QualitySystemsStandard,butwithadditionalDellspecificrequirementsincluded.SCOPETheDellQualitySystemsAuditisnotcommodityspecific,thereforeitmaybeusedtoassesstheQualitySystemsdeployedbyasupplier/manufactureirrespectiveofthecommodity.AUDITBYSELFASSESSMENTAsupplier'sfacilityisrequiredtocompleteaselfassessmentusingthistoolinadvanceoftheDellAudit.(OneQSAisrequiredperfacility.)Bydoingthis,afacilitywillbeabletopreparefortheauditandseekadvancehelpandguidancefromDellSQEtobebestpositionedtosucceed.Itisexpectedthatduringtheself-assessmentprocess,thatthesupplierwillusethisopportunitytoaskquestionsforeitherclarificationortobetterunderstandintentoftheauditcriteria.WaitingfortheformalDellaudittoaskthesetypesofquestionsistoolate.Itisalsoexpectedthatbasedonselfauditresults,asupplierwillinformtheDellteamoftheirreadinessforaformalDellaudit.Aselfassessmentiscompletedbyscoringtherelevantcolumnineachworksheet.AUDITBYDELLDuringtheauditprocess,theDellSQEmaywishtorevieweveryquestion/criterionlistedontheauditdocument,oralternativelytheSQEmaychoosetofocusonlyonthosequestionsforwhichthesupplierawardedthemselvesascoreof1byself-assessment.ThepathtakenislefttoSQEdiscretion.ThescoreawardedbytheSQEAuditorwillbeenteredinthe'Score'columnoneachworksheet.AUDITRESULTSTheSQEAuditormustcompleteALLsectionsbeforeanAuditResultcanbedeclared.TheAuditResultofeachsectionisbasedonthenumberofquestionsscoredas1versusthetotalnumberofquestionsofthesection.AnyquestionsthatarescoredasN/Aareadjustedautomaticallyinthescoredenominator.TheoverallaveragescoredoesnotdeterminetheAuditResult,ratheralltheindividualsectionscoreswilldeterminetheAuditResult.The'Pass'scorefortheAuditis90%.IftheAuditScoresforallsectionsofequalorgreaterthan90%areachieved,a'Pass'or'Approved'resultisawarded.IfanAuditScoreofequalorgreaterthan80%butlessthan90%isachievedatanysection,a'ConditionallyApproved'resultisawarded.IfanAuditScoreoflessthan80%isachievedatanysection,a'Fail'or'NotApproved'resultisawarded.IfaConditionallyApprovedResultisawarded,aCorrectiveActionPlanisduefromthesupplierwithinTWOweeksofthedateofauditcompletionforanysectionsoftheQSAthatarebelow90%.IfaNotApprovedResultisawarded,aCorrectiveActionPlanisduefromthesupplierwithinTWOweeksofthedateofauditcompletionforanysectionsoftheQSAthatarebelow80%.OncompletionofthisCorrectiveActionPlan,asupplierisrequiredtogeneratesecondCorrectiveActionPlantobridgetothe90%'Approved'Status.AllCorrectiveActionPlansmustcontainatimelineto'bridge'toa'ConditionallyApproved'or'Approved'status,dependingontheinitialauditresult,andmustproposeatargetdateforaDellfollow-upAudit.Failuretoachievea'ConditionallyApproved'ResultonafollowupAuditmayimpactbusinessawarddecisions.APASSRESULTOnceasupplier'sfacilityhasPassedtheAudit,theQualitySystemsareapprovedforthefacilityaudited,notallsupplierfacilities.PassingtheQSAdoesnotguaranteeabusinessaward,butisthefirststeptowardswinningtechnicalapprovalforasite.Inaddition,manycommoditieshaveacommodityspecificQualityProcessAudit(QPA),whichalsorequirestobepassedbeforetechnicalapprovalmaybeobtained.AUDITMECHANICSandQUESTIONSTheAuditbreaksdowntheQualitySystemintoindividualsections,eachofwhichisrepresentedbyanindividualworksheet.Withineachworksheetiscontainedaseriesofquestionsspecificallypertainingtothesectionbeingexamined.Thequestionsweredevisedanddevelopedasclosedquestionswitheveryattempttoavoidambiguity.Becauseoftheclosednatureofthequestions,therecanonlybeoneofthreeanswerstoanyquestion,i.e.Yes(1),No(0),orN/A(x).IftheCriterionisfullymet,ascoreof1isobtained.IftheCriterionisnotmet,ascoreof0isobtained.AscoreofN/A(x)maybeawardediftheSQEbelievesthatanyparticularquestionistrulyNotApplicableinthecaseofthesupplierfacilityunderreview.InanycasesthetotalnumberofN/Ashouldbekeptasminimumaspossible.IfthereisanydoubtastothescoretoawardforanygivenCriterion,ascoreofzeroshallbeawardedbydefault.AnyCriterionthatscores1shallbeclearlydemonstrated,followed,andbebeyondreproach.Intheeventthatasupplierclearlymeetstheintentoftheauditquestion,butdoesnotexactlydowhatthequestionasks,ascoreof1shallbegiven.TRAININGTheQSAisverytechnicalincontentwithregardtoQualitySystemsandEngineeringTechniques.AninternaltrainingsessionwillbeprovidedtotheSQEswhousethischecklist.SQEswhousethistoolareconsideredwithinDellasbeingsufficientlyqualifiedtoconductthisaudit.AUDITSCHEDULETheAuditmaybeusedasandwhentheneedarises.However,Dellmayconductanofficialauditannuallyforkeysuppliers.Thefrequencyofthere-auditwillbebasedontheauditresult&actionclosureofthelastaudit,aswellasthesupplierqualityperformanceinthepastyearperiod.Beforeconductinganaudit,theauditormustensuretheDellcommoditymanagementteamresponsiblefortherelationshipareadvisedoftheauditschedule.Itisalsointendedforsupplierstoconductinternalauditsbyselfassessmenteveryquartersoprogressmaybereportedt