预定酒店英语日常用语

第二章日常用语（句子）：基本信息23．MayIhaveyourname,please?请问您贵姓？10．Whichdateswouldyouliketobook?Whenwillyoucheckinandcheckout?请问您需要订哪一天？什么时候入住及退房？59．Whattimedoyouexpecttoarrive,Sir?请问大概什么时候到酒店，先生？46．Whattimewilltheguestbearriving?客人大概什么到达酒店？11．Howlongwillyoustayinourhotel?请问您打算逗留多长时间？36．Couldyouholdtheline,please?I’llcheckourroomavailabilitiesforthosedays.麻烦请您稍等，我们查询那段时间的房态。37．Justaminute,pleaseI’llcheckourbookingsituation.麻烦请您稍等，我需要查询我们的房态。73．Justamoment,please.I’llchecktheavailabilityforyou.麻烦请您稍等，我查询能否可以提供给您。41．Couldyouholdonforamomentplease?I’llcheckourreservationrecord.麻烦请您稍等，让我查询我们的预订纪录。72．Howmanypeoplearethereinyourparty?与您同行有多少人？50．I’llarriveonedayearly.IsthatOK?我那天早点到，可以吗？56．We’llsendaconfirmationtoyousoon.我们稍后传确认书给您。57．Shouldyouhaveanyquestions,pleasedonothesitatetocontactus.如有任何疑问请随时与我们联系。58．Pleasefeelfreetocontactusifwecanbeoffurtherassistance.如需进一步了解，请随时与我们联系。其他服务类42．Doesitincludebreakfast?包括早餐吗？43．Thetaxandbreakfastarealsoincluded.税及早餐也包括在内。12．Doesyourhotelhavepick-upservice?请问贵酒店有接车服务吗？13．Yes,pleasecontacttheconciergefordetails.有的，详细内容请联系礼宾台。16．Whatisyourhotel’swebsiteandemailaddress?请问贵酒店的网址及邮址？17．Ourhotel’swebsiteisxxxxandouremailaddressisxxxx.Toreservearoomorgivefeedbacktous.我们酒店的网址是xxx而我们的邮址是xxx预订房间或有任何建议可与我们联系。4．Howaboutyourhotel’slocation?请问贵酒店位于哪里？5．Well,ourhotellocatedinYantiandistric,ShenZhenCity.TheOCThotelisabout40minutesfromShenzhenrailwaystation,85minutesfromBaiYunairport.我们酒店位于深圳市盐田区。本酒店离深圳火车站40分钟车程，到深圳机场85分钟.6．What’sthelevelofyourhotel?请问贵酒店是几星级的？7．Ourhotelisafive-starhotel.本酒店是五星级的酒店。8．Howaboutyourhotel’sfacilities?请问贵酒店有什么设施？9．Wehavefourkindsofrestaurant,lobbybar,conferenceroom,healthcenter,shopprinceand（KTVequipment）。.本酒店有四种类型餐馆，大堂吧，会议室,健身会所,商场及（KTV设施）。44．Wehaveaspecialfamilypackageplan我们现在开始新推出一个优惠套餐。45．We’llhavetochargeyouRMB300extraforanadditionalbed,thebabysetisforfree.如需加床，我们将会收取人民币300元,婴儿床是免费的房型资讯类1．MayIhavetheroomtype,please?/Whatkindofroomwouldyouliketoreserve?请问需要预订哪一类型的房间？2：Whatkindofroomdoyouhave?请问贵酒店有什么房间类型？3．Wehavestandard,superior,deluxe,executiverooms.Therearealsosomesuiteaswell.Furthermore,wehaveafloorofnon-smokingrooms,andwealsohavesomeconnectingrooms(Interlakenhotel).我们酒店有标准房，高级房，豪华房，行政房。除此之外还有一些套房。而且我们酒店还设有不吸烟楼层及连通房。14．CanIgetharborviewinyourhotel?我可以看到海景吗？15．Iamsorry,youcan’t.Butyoucanhaveaniceviewofalargepool/lakesurroundedbybeautifullandscaping.很抱歉，不可以。但您可以看到周围美丽的泳池/湖景。64．Perhapsyouhaveacheaperroom?或许您们还有更便宜的房间吧？65．Sorry,thequotedrateislowest.不好意思，这个报价已经是最低了。68．Theroomisspaciousandcosy,I’msureyouwillenjoyyourself.房间既宽敞又舒适，我肯定您会过得愉快。70．MayIrecommenddeluxesuite?It’smoreluxuriousandcomfortable.我向您推荐豪华套房，更豪华更舒适的。担保取消原则18．Yourreservationistemporaryanditwillbecancelledifyoudon’tarrivebefore6p.m.onthatday.您的预订是暂时的,如果那天下午6点前不到,我们将会取消您的预订。90．Withoutguaranteedreservation,wecanonlyholdtheroomto6p.m.,Ifyoumakeaguaranteedreservation,wecanholdtheroomovernight.Wouldyouliketomakeaguaranteedreservationbycreditcard?非担保的预订只能保留到当天下午６点。若您作了担保预订，我们就可以整夜为您保留房间，您愿意提供信用卡作担保吗？80．Wouldyouliketoguaranteeyourroomforlatearrival?因您较晚入住，您可以为您的预订作个担保吗？81．Howwouldyouliketoguaranteeyourreservation?请问您以什么方式为您的预订作担保？83．MayItakeyourcreditcardfortheguarantee?可以提供您的信用卡作担保吗？89．Toguaranteeyourbooking,pleaseadviseusofyourcreditcartnumberanddatedofvalidadvancein.为了确保您的订房，请将您的信用卡号及有效期限通知我们，或预付壹晚的房租作订金。84．Letmerepeatyourreservationtoensureitiscorrect.让我为您重复一下您的预订以确保无误。95．Thereservedroomwillbeheldtill18:00onarrivalunlessacashorcreditcardguaranteeismade.所预订的房间保留至当天的6点，除用现金或信用卡担保外。96．Forguaranteedreservation,onenightroomrentalwillbechargedforcancellationornoshow.已作担保的预订，如当天取消或没入住，本酒店将会收取当天的壹晚房费。39．Certainly,we’llholdtheroomuntilyouarrive.当然可以，我们将为您保留房间直到您的到来。疑难解答类19．Iamsorry,nodeluxeroomisavailable.Allroomsareunavailable.很抱歉，提供不了豪华客房。/所有房间都订满了。100．I’mafraidwehavenosuperiorroomavailable.Wouldyouminddeluxeroominstead?恐怕我们提供不了高级房,豪华房可以吗？20．Doesyourcompanyhavecontractwithourhotel?请问贵公司与我们酒店有协议吗？22．Pleaseholdonforamoment,MrSmith.史密夫先生，麻烦请您稍等。71．IwillgetsomeonewhocanspeakEnglishwelltotalktoyou.我会找壹位英语较好的同事跟您说。24．IamsorryIbegyourpardon.不好意思，麻烦请重复一遍。25．Wouldyoupleasespeakmoreslowly?不好意思，麻烦请说慢一点？26．Iamsorry,Ididn’tcatchwhatyoumean’t.不好意思，我不大懂您的意思。27．Iwouldliketotalktosomeoneincharge.我想找您们的负责人。28．Hehasnotcomebackyet.他还没回来。29．Sheisinaconferencenow.她正在开会。30．Wouldyouliketocallbacklater?麻烦请您稍后再拨。31．Thankyouforwaiting.让您久等了。32．I’mnotsure,sorry.不好意思，我不能确定。33．Areyoufollowingme,Sir?请问听懂我说吗，先生？34．Couldyouexplainthatabitmore?请您解释多一点好吗35．Couldyouputthatmoresimply?请您具体一点好吗？101．Weareverysorryfortheinconvenience.对您造成不便，请见谅。信息确认40．I’dliketoconfirmyourreservation.我想确认您的预订。21．CanIreconfirmthereservation?Asuperiorroom,forMr.Smithonthe20thOct..MynameisXX，ifyouhaveanyquestionspleasefeelfreetocontactus.Thankyouforcalling.Bye-bye!我可以再确认您的预订吗？史密夫先生，10月台20日预订壹间高级房。我的名字XX如有任何疑问请与我们联系。谢谢您的来电。再见！98．ThankyouforyourreservationatOCTEASTHotel.Ifyouhaveanyquestionsorchangesaboutyourreservationpleasecontactusassoonaspossible.感谢您预订东部华侨城酒店，如有任何疑问或需作任何更改请与尽快与我们联系。查询及修改94．I’dliketochange/cancelareservation.我想更改／取消预订。47．Yourroomisconfirmedforthatday.那天您的房间已确定。4