BMW SPQM 供应商管理

1BMWGroupSuppliedPartsQualityManagement2Qualityisourpromisetothecostumer.TheproductsofBMWGroupshallmeetandexceedtheexpectationsofourcustomersregardinginnovations,performance,andquality.Thisisbasedonthedevelopmentprocessofvehiclesandcomponents,whereBMWGroupengineersandsuppliersshareresponsibilityforachievingchallenginggoals.Qualitymanagementisataskthataffectsallemployeesandwhichcanonlybeexecutedsuccessfully,ifitisfullyunderstoodbyinvolvedandcapableindividuals.BMWGrouphasreorganiseditsmethodforsuppliedpartsqualitymanagementintheproductdevelopmentprocesstomeetthedemandingchallengesofthefuture.Thisbookletexplainshowyoucancontributetothecommonaimofdevelopingandproducingcomponentsandvehiclesofthehigheststandards.Wecountonyou!3TableofContents5Introduction7SupplierSelectionandContracting10Summary11ProjectAssessment12WhyisProjectAssessmentnecessary?12ThedifferentRiskAreas–Whoisresponsibleforwhat?13TheProcedureofProjectAssessment13Summary14ProductandProcessDevelopmentattheSupplier15Introduction15ObjectivesofProductandProcessDevelopmentattheSupplier15Responsibilities16TheProcedureforProductandProcessDevelopmentattheSupplier16TheFundamentalsofProjectCollaboration17DeterminationofrelevantProductandProcessCharacteristics17ProductandProcessDevelopment18Start-upCapability19ProcessSeriesApproval20InitialSampleInspectionReport21EnsureRamp-upCurve22ProductionPhase22ProductandProcessMonitoring22Revalidation22Summary23SuppliedPartsQualityManagement:Tools24ProjectStatus24MaturityLevelAssurance25OtherTools25Summary426TargetDeviation,EscalationandResolution(EscalationProcedures)27Introduction/Objectives27Procedure28ThedifferentLevelsofEscalation28EscalationLevel1–ProblemDiscussion28EscalationLevel2–ProblemSituationattheSupplierLocation29EscalationLevel3–SupplierSupport29Summary5IntroductionTherequirementforacontinuousqualitymanagementsystemforthepurchaseandprocurementofproductionmaterialisbasedonthespecificationsoftheinternationalstandardsISO9000andISO/TS16949andtheBMWGroupQualityManagementHandbook.Thisqualityassuranceprocedureforsupplierpartshasbeendevelopedforanumberofreasons:•toensurethatthequalitystandardsofallcomponentsandmaterialusedinallBMWGroupproductscontinuetopleaseourcustomers;•tocreateacommongroup-wideoperationalstandardforthisveryimportantactivity;•toensurethatalltheresponsibilitiesconcerningthisactivityarefullyunderstoodthroughoutBMWGroupandthroughoutoursupplychain;•tohelpallthoseinvolvedcompletetheirtasksinaprofessionalmannerandinlinewiththeprojecttimetable.Theseprocedureshavetobeimplementedunderthefollowingcircumstances:•newproductdevelopments;•modifiedornewprocesses;•useofnewproductionplants,productionfacilities,tools,technologies,materials;•newproductionlocation,productionre-location.SuppliersplanningtochangetheirproductorprocessesinanywaymustinformtheirBMWGrouppartnersfromPurchasing,Development,Logistics,andQualityManagement(theso-called“CloverLeaf”).TheprocedureoutlinedinthisbookletregulatestheactivitiesandresponsibilitiesofthesupplierandoftheBMWGroupdepartmentsinvolvedinthequalitymanagementsystemfornewsuppliedpartsandmaterial.ItappliesthroughoutBMWGroupinthebusinessareasAutomobilesandMotorcyclesandistobeusedonallcomponent,systems,andmoduleprojects.Theoverallresponsibilityforon-timesupplyofsatisfactorypartsandmaterialslieswiththesupplier.TheoverallresponsibilitywithintheBMWGroupforthepurchaseandprocurementofproductionmateriallieswithintheDivision”PurchasingandSupplierNetwork”.6OtherBMWGroupareasinvolvedinclude:•EngineeringandDevelopment•PlantPartsQuality•Logistics•PurchasingPleasestudythecontentofthisbooklet,itwillhelpyoutopreparetoworkwiththevariousoperationalareasofBMWGrouponyournextnewproject.Foranyquestionsconcerning“QualityManagementParts”pleasefeelfreetocontacttheresponsiblebuyer.Thankyouforyourcooperation.7SupplierSelectionandContractingTherelationshipwithoursuppliersisbasedonpartnershipandtrust.Inthesupplierselectionprocess,potentialsupplierssuccessfullyconvinceourteamsthattheirconceptswillmeetourrequirementsintermsofspecifications,innovations,quality,andcost.Thissetsthebasisforasuccessfulandmutuallybeneficialpartnership.HavingsignedacontractasasuppliertoBMWGroup,ourpartnerstogetherwithourengineersshareresponsibilityforachievingchallenginggoals.8Theengineeringandproductionofqualitypartsstartswiththenominationofworldclasssuppliers.Duringtheselectionprocess,ourpotentialsuppliershavetoprovethattheymeetthedemandingrequirementsofBMWGroup.TheBMWGroup’sPurchasingandSupplierNetworkDivisionisresponsibleforsuccessfulsupplierselectionandcontractdrafting.PurchasingissupportedbyDevelopment,PartsQualityManagement,andLogisticsinwhatiscalleda“CloverLeaf”arrangement.Suppliersareselectedacrossanumberofprojectphases,dependingonthescopeofservicebeingcontractedoutandonthetypeofsupplierinvolved.Inmostcasesthescheduleisasfollows:Inselectingoursuppliers,wearelookingtofindthebestintheworldfor:•Productinnovationandstrengthofconcepts•Productquality/robustproductionprocesses•Lifetimecosts•Deliveryprocesscapabilityandon-timedeliver