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第1页共10页XX酒店餐饮部副总监手册第2页共10页岗位职责描述JOBTITLE:AssistantFoodandBeverageManager岗位名称:餐饮部副总监JOBBAND:4岗位级别:4级EFFECTIVEDATE:May20XX生效日期:20XX年5月DIRECTLYREPORTSTO:DirectorofFood&Beverage直接汇报给:餐饮部总监INDIRECTLYREPORTSTO:Nil间接汇报给:无LOCATION:Shenzhen地点:深圳FUNCTION:UnderthedirectionoftheDirectorofFoodandBeverageordelegate,andwithinthelimitsofestablishedInterContinentalHotelsGroupPoliciesandProcedures,assistsinoverseeinganddirectingallaspectsoftheFoodandBeverageoperation.AssiststheDirectorofFoodandBeverageandExecutiveChefinallresponsibilities,toreplacethemintheirabsenceandtoassistinanyoftheoutletsorbanquetswhennecessary.第3页共10页职能:在洲际酒店集团的政策和程序下,配合和协助餐饮总监的工作,并协助管理餐饮部运作方面的工作。在餐饮总监和行政总厨缺席的情况下,全权代理餐饮部去协助各个餐厅或者宴会。1.KEYRESPONSIBILITIES主要职责JobSummary–(RoleSummary)工作概述-(角色概述)EssentialDutiesandResponsibilities基本职责与责任Assistsinmanagingtheday-to-dayoperationoftheFoodandBeveragesectionsandinformstheDirectorofFoodandBeverageordesignate,ofanymajordecisiontakenwhichdidnotrequirehis/heractionandanyotherrelevantinformation协助管理餐饮部每天的运作,及时的汇报给餐饮总监,或者委派、通知相关人员及相关信息。AssumesthedutiesandresponsibilitiesoftheDirectorofFoodandBeverageinhisabsence当餐饮总监不在时,全权代理餐饮部。AssiststhedirectorofFoodandBeverageinthepreparationoftheBusinessPlan协助餐饮总监准备经营计划。Controlsandanalyzes,onanon-goingbasis,thefollowing:在继续进行的基础上,控制和分析下列各项:Sales销售Costs成本Qualityandpresentationoffoodandbeverageproducts质量和餐饮产品的外观Servicestandard服务标准Conditionandcleanlinessoffacilitiesandequipment第4页共10页器具和设备的使用状况和清洁Qualityofentertainment娱乐节目的质量Guestsatisfaction顾客满意度Marketing市场营销AssiststheDirectorofFoodandBeverageindevelopingpopularmenusandbeveragelistofferingguests’valueformoneyinaccordancewithIHGguidelines.协助餐饮总监开发流行的菜单和酒水单,让客人感到无有所值。AssiststheDirectorofFoodandBeverageinensuringthatallCompanyandHotelPoliciesandProceduresareadheredto.协助餐饮总监确保所有公司、酒店的政策和流程是自始至终被坚持贯彻的。AssiststheDirectorofFoodandBeverageandExecutiveChefinmonitoringserviceandFoodandBeveragestandards.ToworkwiththeOutletManagers,BanquetServiceManagerandOutletChefstotakecorrectiveactionwherenecessary.在监督服务和餐饮标准的方面协助餐饮总监和行政总厨的工作。与餐厅经理、宴会经理和餐厅的总厨紧密合作,纠正错误的行为。AssistswithspecialprojectsassignedtohimbytheDirectorofFoodandBeverage.协助餐饮总监做他制定的特别项目。AssiststheDirectorofFoodandBeverageinplanningandorganizingsuccessfulFoodandBeverageactivitiesinthehotelandoverseas协助餐饮总监在酒店内和海外成功的计划和组织餐饮活动。第5页共10页LiaiseswiththeExecutiveChefconcerningfoodmattersandassistsinadministrativetasks(CulinarysupervisionandProcurementManagement.与行政总厨联系相关的食品事务,并协助行政的工作。(烹饪方面的监督管理)Assistsinthemanagementofoutletsandbanquetswhennecessary.在餐厅和宴会需要的情况下协助管理。Assistsintheidentificationofmarketneedsforbothhotelguestsandthelocalmarket.协助分辨酒店住客和当地市场的市场需求。Assistsinmonitoringandanalyzingtheactivitiesandtrendsofcompetitiverestaurants,barsandotherhotelbanquetingdepartments.监督和分析竞争者的活动和趋势。AssistsinthetraininganddevelopingF&BManagerssothattheyareabletooperateindependentlywithintheirownprofitcenters培训和开发餐饮部经理以便于他们可以独立的工作。Toassisteachmanagerinplanningandimplementingeffectivetrainingprogramsfortheirrespectiveassociates,inconjunctionwiththeTrainingManagerandDepartmentalTrainers与培训经理和部门讲师一起帮助各个餐厅经理作计划和对他们各自的员工执做有效的培训。AssistseachOutletmanagerinmaximizingproductivityandassociatemoraleandinmaintainingdiscipline帮助各个餐厅经理做大限度的保证生产率,和员工的士气,以及坚持培训。AssistseachOutletManagerandtheBanquetSalesManagerintheplanningandimplementationofeffectivemarketingplanstoensuremaximumrevenuesandprofits.第6页共10页协助各个餐厅经理和宴会销售经理规划和实施有效的市场销售计划,以确保最高的利润。Conductsdailybriefings,FoodandBeverageMeetingsandothermeetingsasneededtoobtainoptimalresults进行每日的会议,餐饮部会议和其他会议,已达到最佳的效果。Attendsandparticipatestoothermeetingsasrequiredbytheadministrativecalendar出席各种行政会议。AssiststheDirectorofFoodandBeverageinkeepinganup-datedHotelPoliciesandProceduresfileandup-datedfilesonallFoodandBeveragematters协助餐饮部总监更新酒店政策和流程的归档,更新所有餐饮部文件。OutletinbringingallOutletManagers,ChefsandtheBanquetSalesManageruptodatewithmarketneedsandtrendsandensuringthattheirproductmeetstheserequirements.给所有餐饮部经理、厨师和宴会销售经理最新的市场需求和趋势,确保他们的产品能够迎合这些需求。AssiststheDirectorofFoodandBeverageinsettingFoodandBeveragegoalsanddevelopingstrategies,proceduresandpolicies协助餐饮总监制定餐饮部的目标并开发策略、流程和政策。AssiststheDirectorofFoodandBeverageindeterminingtheminimumandmaximumstocksofallfood,beverage,materialandequipment协助餐饮总监做食物、饮料、原料和设备最小和最大存储量的决定。AssiststheDirectorofFoodandBeverageinsettingsstandardsofallfood,BeverageandequipmentpurchasesinaccordancewithIHGguidelines根据洲际集团的标准协助餐饮总监制定所有食物、饮料和设备的采购的标准。第7页共10页Participatesinthepreparationofthehotel'srevenueplanandmarketingprograms参加酒店收入计划和市场销售项目的准备工作。MonitorslocalcompetitorsandcomparetheiroperationwiththehotelFoodandBeverageoperation关注本地竞争者,与他们的餐饮部作比较。Maintainsknowledgeoftrends,systems,practicesandequipmentinfoodandbeveragethroughtradeliterature,hotelshowandsitevisits通过贸易的文献、酒店的显示和实地调查,保持餐饮部市场趋势、体系、实践和设备的知识。Performsrelateddutiesandspecialprojectsasassigned执行有关的职务和特别项目的指派。2.REQUIREDQUALIFICATIONS资历要求RequiredSkills技能要求–Fairandfirmmanagementabilitieswithhighinfluencingskills公平和坚定的高技能管理能力。StrongAdministrationskill很强的行政管理能力。IdealLeadership
本文标题:酒店餐饮部副总监手册
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