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如何写投诉信——Aletterofcomplaint1.Lettersofcomplaint(抱怨信):购买的商品发现有毛病,对商品质量,或某项服务不满意,你会写信投诉,但需注意的是写投诉信是为了求得解决问题而不是泄愤,因此写信时态度要诚恳、礼貌委婉。2.格式:称呼不必写出收信人的姓名,只需简单地写DearSir3.一般包括三个内容:1).写信的目的2).投诉或抱怨的内容/原因3).处理意见和要求.书写简洁,开门见山,直截了当.常用套语A.投诉信开头常用句式(beginning)1.I'mwritingtoyoufor(投诉原因).2.I'mwritingtocomplainabout(投诉原因).3.Iamwritingtoexpressmydisappointmentwith.4.I'msorrytobotheryoubut.B.主体(body)1.Therearesomeproblemswith.Firstly/Tobeginwith/Inthefirstplace,(首先:抱怨的第一个方面).Secondly/Inthesecondplace,(其次:抱怨的第二个方面)/What’sworse(更糟糕的是),.2.However,Whatismore,Therefore,3.I'meagertoknowwhether.4.I'dlikeafullrefund/anewoneifpossible.C.投诉信结尾(ending)1.Iwouldappreciateitifyoucouldtakemycomplaintintoconsideration.2.Iwouldbegratefulifyoucouldsettlemycomplaintassoonaspossible.3.I'mreallylookingforwardtoyourreply.写作模板Dear_____,I'mwritingtocomplainabout.Therearesomethingwrongwith.Tobeginwith,.Whatisworse,.I'meagertoknowwhetheryou.Iwouldappreciateitifyoucouldtakemycomplaintintoconsideration.I'mreallylookingforwardtoyourreply.Yourssincerely,(署名)DearSir,I’mwritingtosaythatI’mnotsatisfiedwiththefridgeIboughttwoweeksago.Ifoundsomethingwrongwithit.Inthefirstplace,the“COLDCONTROL”doesn’tworkwell.Inthesecondplace,whenitstartsitmakesaloudnoise.Irangyourservicecenterseveraltimes,butnobodycame.Ihopeyou’lllookintothematterandsendsomeonetorepairitorchangeanotheroneforme.Orelse(否则,要不然),takebackthefridgeandI’llgetmyrefund.I’mlookingforwardtoyourreply.Thankyou.Yourssincerely,LiLan假设你是李华。最近在某购物网站买了一部电子词典,使用几天后,发现它经常死机(出故障)而且耗电很快。请你给卖家写一封投诉信。注意:1、词数100字左右;2、可适当增加细节。以使行文连贯。可参考词汇:电子词典:anelectronicdictionary出故障:breakdown/doesworkwell电池:battery写作训练
本文标题:抱怨信写法的课件-(2)
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