商务礼仪英语介绍

CompanyLogoTheEtiquettesofBusineesBY广外621CompanyLogoContentsBusinessattire1ReceptionManner2TelephoneManner3CompanyLogoSpecificsForMen'sBusinessCasualSpecificsForWomen'sBusinessCasualBusinessAttire(服饰）CompanyLogoSpecificsForMen'sBusinessCasualTies:Tiesaregenerallynotnecessaryforbusinesscasual.•Shirts:Longsleevedshirtsareconsidereddressierthanshortsleevedandareappropriateeveninsummer.Choosingwhiteorlightbluesolid,orconservativestripes（条纹布）isyoursafestbet.CompanyLogo•Socks:Doweardarksocks,midcalf（小腿肚）lengthsonoskinisvisiblewhenyousitdown.•Shoes:Leathershoesshouldbeworn.•Jewelry:Wearaconservativewatch.Ifyouchoosetowearotherjewelry,beconservative.Removingearringsisalwaysasafebet.SpecificsForMen'sBusinessCasualCompanyLogoCorrecttielength-Uptobeltlevel/waistSpecificsForMen'sBusinessCasualCompanyLogoCorrectsleevelengthofshirtSpecificsForMen'sBusinessCasualCompanyLogoCorrectlengthofTrousersSpecificsForMen'sBusinessCasualCompanyLogoWrongpatternofshoesSpecificsForMen'sBusinessCasualCompanyLogoPants/Skirts:Womencanwearcasualpantsorskirts.Neithershouldbetight.SkirtLengths:Oftenvaryfromseasontoseason.Avoidextremetrends,especiallywithshortlengths.SpecificsForWomen'sBusinessCasualCompanyLogoShirts/Sweaters:Inadditiontotailoredshirtsorblouses,tailoredknitsweatersandsweatersetsareappropriatebusinesscasualchoicesforwomen.Shoes:Shoesshouldbeleatherormicrofiber(超细纤维).Regardlessofstyle,avoidextremes.Makecertainyoucanwalkcomfortablyinyourshoes.SpecificsForWomen'sBusinessCasualCompanyLogoReceptionEtiquettesReceptionGuidenceCompanyLogoThebasicprocedures1.Greetings2.Confirmhisidentityandaskhimwhetherhehasmakedareservation（预约）3.ContactrespondentsCompanyLogoHowtosayhello3Sprinciples：1.Standup2.See3.SmileCompanyLogoOnthebasisof3S,youcansay：Goodmorning.GoodafternoonMayIhelpyou?Excuseme!MayIhaveyourname,please?Justamoment,please!CompanyLogoHowtoreceivetheunexepectedguest？Firstofall,youshouldgivetheguestsomedrinkenthusiasticallyCompanyLogoHowtoreceivetheunexepectedguest？Second,youneedtoasktheguest'sidentitynametheplaceofworkpositionCompanyLogoHowtoreceivetheunexepectedguest？Then,youshouldunderstandtheintentionoftheguests,andsay:Waitaminute,please!Iwillgotoseewhethergeneralmanagerintheoffice.Ifthemanagerdoesn'twanttoseetheunexepectedguest,soyoucansay:Iamsosorrythatourmanagerisnotherenow.CompanyLogoHowtoguidegueststothereceptionroom？(1)Gatherupdocuments(2)GuideguestsCompanyLogoHowtoguidegueststothereceptionroom？Payattentionto：1.direction:Youshouldwalkinfrontoftheguestsleft2.Distance:Youshouldstayawayfromtheguestonemetreaway3.Gesturestip:Thisway,please!4.Adjustpace:Followtheguest'space,thenadjustthepace5.Talktotheguest:Searchingfortherighttopic.CompanyLogoSomesentencesaboutthereceptionetiquettesGuideDirections：1.Thisway,please!/Comewithme,please!2.IwillshowyoutoBusinessCenter.3.Thetoiletisoverthere.4.A:CouldyoupleasetellmethewaytotheMetroStation?B:Pleasegostraight,turnrightandthenyoucan’tmissit.5.Youcantakethatescalator(自动扶梯）overtheretothesecondfloor.CompanyLogoSomesentencesaboutthereceptionetiquettesProvidingService1.Wouldyoulikemetohelpyouwithyourbaggage?2.YoucanuseinternetinBusinessCenter.3.Howmanypapersdoyouwanttocopy?4.Wherewouldyouliketofaxthispaper?5.Pleasesignyournamehere.6.PleasefillouttheRegistration(登记)Formfirst.7.Youcantakeataxitoyourhotel.CompanyLogoTelephoneMannerAnsweringCallingCompanyLogoAnswerallcallswithin3ringsBepatientandsmileRepeatinformationtobesureit’scorrectTakenotesifnecessaryBeclearavoidsomejargonandslangUsecaller’snameThankthecalleroncompletionofthecallandbidafriendfarewellSomebasicprinciplesCompanyLogo1)AnsweringanoutsidecallOpening:“Goodmorning.Thisis......Speaking:HowmayIassistyou?”Closing:“Thankyouforcallingus,goodbye”Remember:AlwaysputyoursmileintoyourvoiceTelephoneMannerCompanyLogo2)AnsweringaninternalcallOpening:“Goodmorning.ThisisMarriottCafé,Lisaspeaking.HowmayIassistyou,Mr./Ms.________?”Closing:“Thankyouforcallingus,goodbye,Mr./Ms._________.”Tips:Wheneverpossible,tryanddeterminethecallersnameandrefertoitthroughouttheconversation.Alsospeakslowlyandclearly.TelephoneMannerCompanyLogo3)Placingacallonhold1.MayIplaceyouonhold,please?”Waitforthereply2.Shouldthewaitingtimebelonger,makeapointofgettingbacktothecalleronholdevery2mintogivethecalleraprogressreport.“Thankyouforholding,John.IamafraidthatJackisstillontheotherline.WouldyouliketokeepholdingormayItakeamessage?”3.Alwaysthankthecallerforholdingandshowhimthatweappreciatehistimeandpatience.“Thankyouforholding,thisisLisaspeaking,howmayIassistyou?”TelephoneMannerCompanyLogo4)Terminatingcall1.Useasuitableclosingphrase:“Thankyouforcallingus,Mr.Smith.”“It’smypleasure,Mr.Smith.”2.Alwayssay”GoodBye“insteadof“bye-bye”,”Okay”etc.3.Letthecallerhangupfirst,thenhangupgentlyTelephoneMannerCompanyLogoSomephraseandsentenceOnemoment,please.Holdon,please.Iamsorry,Jackisnotintheofficenow.Whoisspeaking,please.MayIhaveyourname,please.Wouldyouliketoleaveamessage?Pardon,Ididnotgetyou.Wouldyousayitagainplease?Howtospellyourna