outcome-1考试题

1.Analysetherelationshipbetweenorganizationalgoals,objectivesandpoliciesandexplaintheircontributiontoeffectivemanagementintheShangri-LaHotelCasestudy.2.Identifythemaindifferencesbetweentheformalorganizationandinformalorganization.3.ExplainthecompositionoftheOpenSystemTheoryandexplainhowitappliesintheShangri-LaHotelcasestudy.4.IdentifydifferentstakeholdersintheShangri-LaHotelcasestudyandexplaintheirinfluenceandinterest.5.RecommendaneffectivecontrolstrategythatappliestotheShangri-LaHotelcasestudyandjustifyitssuitability.1.Analysetherelationshipbetweenorganizationalgoals,objectivesandpoliciesandexplaintheircontributiontoeffectivemanagementintheShangri-LaHotelcasestudy.Goals定义，结合案例解释酒店的这些目标是什么ConsumergoalsProductgoalsServicesgoalsOperationalgoalsSecondarygoalsObjectives定义（必须包含SMART,并说明如果目标模糊，notSMART会有什么后果），结合案例根据SAMRT原则，结合案例，举出符合SMART的具体的酒店目标Policies:定义，联系案例解释三者的关系和对企业的作用2.IdentifythemaindifferencesbetweentheformalandinformalorganizationFormalorganization和informalorganization的区别（定义，作用以及对管理的贡献）联系案例，案例酒店怎么体现正式和非正式组织3.ExplainthecompositionoftheOpenSystemTheoryandexplainhowitappliesintheShangri-LaHotelcasestudy.Theopensystemtheory定义P46的图，内外部环境、活动的相互影响联系案例：列举香格里拉的inputs，process和outputs举例分析如果externalenvironment(PESTL)中的某一项发生改变，那么酒店会随之发生什么改变PESTELanalysis和SWOTanalysis对酒店的意义4.IdentifydifferentstakeholdersintheShangri-LaHotelcasestudyandexplaintheirinfluenceandinterest.•Stakeholder定义•列举案例酒店的利益相关者，内外部各三个•每个利益相关者都要对应解释和酒店是如何利益相关的（influence和interest）•注意分段5.RecommendaneffectivecontrolstrategythatappliestotheShangri-LaHotelcasestudyandjustifyitssuitability.•Johnchild•Personalcentralizedcontrol•Bureaucraticcontrol•Outputcontrol•Culturalcontrol四种控制方法各自的定义结合案例，哪些地方可以看出谁使用了那种控制方法