人力组织管理Outcome1报告

SCN：14610299Name：LiuLuchuan第1页共6页1.IntroductionMyreportdetailedexplainwhatgoals,objectiveandpolicies.Combinedwiththeillustratestherelationsbetweenthreeandtheeffecttotheenterprise.Withcombinationofcaseillustratesthecontributionandthedifferencesbetweenformalandinformalorganization,andexplainstheopensystemtheoryandapplicationinShangriLaHotel,putforwardakindofcontrolstrategyforShangriLaandproveitspracticability.2.1Organizationalgoals,objectivesandpolicies2.1.1GoalsGoalsisapersonorasystemdesigntoachieveaplanandcommitmenttotheidealresults:apersonororganizationthedesiredendonsomekindofhypothesisdevelopment.Manyeffortswithinthelimitedtimeachievethegoal,setadeadline.InthecaseofShangri-LaHotelbusinesswhenthegoalistobeabletosurviveandgetSamsung'sreputation.Secondarygoalsforlocalbusinessmenhavegoodrelations.Themedium-termgoalhotelissustainabledevelopment,strivingtobecomethefiveStarsHotel.Intheperiodofeconomicrecession,thegoalistobacktotheiroriginalperformance,andthegoalisforconsumerstoimprovethequalityofservicestomeettheneedsoftheguestsandexpectations.Theyprovidehighqualityequipmentandfacilitiestothegueststothehotelproductoperationgoal.Thegoalistoreachthestandardsoffood,themaintenanceofcorporateimage,theyareusinggreenorganicfood.Servicegoal:toprovidecustomerswithhighstandardandunexpectedservice.2.1.2Objectivesmorespecificthangoalsandidentifythespecificpathtobetakeninordertoachievegoals.theobjectivesshouldbeSMART-Specific.Measurable.attainable,RealisticandTime-bound.Incompanymanagement,objectivesistounitetheenthusiasmofthestaff,proactivetools.Goalshelpcompaniessolvethedevelopmentdirection,objectivestohelpthecompanyachieveshort-termtasks,inotherwords,formulationofobjectivesistoachievegoals,mustthereforebeobjectivesandgoalsofmaintainingthedirectionofinconsistentcandeviate,forexampleinthecase,2016,theShangriLaHotelcangettwomultinationalcompaniesbeforethemissionandinthefirstquarterof2016businessguestsgrowth30%.2015inDecember,thekitchenstafftocompletethetraining.SCN：14610299Name：LiuLuchuan第2页共6页2.1.3PoliciesAgeneralrulesorguidelineformanagersandstafftomakedecisions,suchas,throughtheirpricingpolicies,recruitmentpolicy,environmentalpolicy,compensationpolicytoguidetheirbehavior.Inthecase,allfoodmustbethroughtheendoftheCraigtosign.Guestsseatedwithin5minutestogetservice.OnlyCraigandSaskiacansignupforthegoods.Althoughthepolicyisusedtoreducetheuncertainty,butithasanegativeimage,suchasrestrictionsonemployees'levelofcreativityandinnovation,soefficiencywillbereduced.Whentheexternalenvironmentchanges,duetothepolicyoftherigid,theefficiencythatisbroughttothehotelwillalsoreducethe,thusaffectingthehoteldevelopment.2.1.4RelationshipOnlyenterprisestoestablish,goals,objectives,andpolicies,helpintheeffectivemanagement,anddeliveryprovidesadesiredresults.Atthesametime,forthroughclearwhattodotoguidebehavior,theenterpriseobjectivesandpoliciescannotviolategoalsifyouviolatesothehotelwilllosethedirectionintochaos.Therefore,objectivesandpoliciesmustandgoalsareconsistent,inotherwords,goalsneedtoimplementthesupport,objectivesneedforsupport,andpowerfulhavepracticalsignificancecanensuretherealizationofthegoalsandobjectives,otherwiseifpoliciesarecontrarytothegoals.Thenhewouldadjustorcancel.2.2Theformalandinformalorganization2.2.1FormalOrganizationDefinition:Formalorganizationisafixedsetofrulesofintra-organizationproceduresandstructures.Informalorganizationisthepeopleinthecommonworkprocessintheformationofthenaturalfeelings,preferencesandotheremotionsbasedontheloose,thereisnoformalprovisionsofthegroup.Purpose：Formalorganizationinordertoachieveorganizationalgoalsandconsciouslyestablished.Informalorganizationinordertoenhancethecohesion.Formalorganizationistheresultofplanningratherthanspontaneousformation.Characteristicsofitsorganizationreflectsacertaindegreeofmanagementthinkingandbeliefs.Theinformalorganizationcanformspontaneouslyashobbies,etc.2.3TheOpensystemtheoryDefinition：Anopensystemisasystemthathasexternalinteractions.Suchinteractionscantaketheformofinformation,energy,ormaterialtransfersintooroutSCN：14610299Name：LiuLuchuan第3页共6页ofthesystemboundary,dependingonthedisciplinewhichdefinestheconcept.ExternalMacroenvironment:Political,Banktoprovidehimwithsupporttohelpheridentifytheproblem,soshedidnotbankruptSCN：14610299Name：LiuLuchuan第4页共6页Externalenvironment：People'seconomiclevelincreases,theincomeincreases,theShangri-LaHotelhasabetterreputation2.4DifferentstakeholdersShareholder.Shehassomediscretiontodeterminetheprofitabilityofthecompanyofherearnings.Employees--suchas:waiters.Theirmanagementcompany,orpaythelabor.Ifthehighprofitabilityofthecompanywhichtheywilleasilylongwagesordividends.BankloanstotheShangri-LaHotel,fromoneaspectgivethehotelprovidesthedevelopmentofthepowertopromotethedevelopmentofthehotel,thebankingindustrycangetalotofbenefits.Suppliers--DominicanRepublicandlvoryCoast.Fortheproductionofrawmaterials,productioncompanywhattobuywhatsuppliers.Government：Thegovernment'sreasonabletaxrevenuehelpedreducetheburdenofthehotelandthepolicytohelpthehotelinare