浅谈商务谈判中的礼仪etiquette

EtiquetteinBusinessNegotiationThetwogoalsofnegotiations:a.Creatingstrongdealsb.BuildinggoodrelationshipEtiquetteplaysanimportantroleinhelpingachievethegoals.ContentsReceptionEtiquetteTableMannerTelephoneMannerDressCodeReceptionEtiquetteKnowwellaboutthearrivalanddeparturetimeArrivalaccurateinformationontheirarrivaltimeandbeattheairport,trainstationorseaportaheadoftimeissoimportant,whichmeansthebeginningoftheprocessoftrustbuildingDeparturea.Besuretoarriveearlieratthehotelwheretheguestsstay.b.Accompanythegueststotheairport,trainstationorseaportwhentheyarereadyorgodirectlytotheretoseethemoff.c.Beforetheygetaboard,shakehandsandsaygood-bye.d.Waveattheguestswhentheplane,trainorshipbeginstomove.e.Staythereuntiltheplane,trainorshipdisappearsfromyoursight.•PrepareforthereceptionarrangementofaccommodationandscheduleofthenextdayprovidecleardirectionbeontimefortheappointmentmakesurethedocumentsarereadymakeyourtimelimitationclearupfrontTableManner•Situpstraight.•Don'tspeakwithyourmouthfulloffood.•Chewquietly,andtrynottoslurp.•Keepbitessmall.•Eatataleisurelypace.•Don'twaveutensilsintheair,•Keepyourelbowsoffthetable•Don’tbegintoeatordrinkbeforethehostdoesTelephoneManner•Answering•Calling•Answerallcallswithin3rings•Bepatientandsmile•Repeatinformationtobesureit’scorrect•Takenotesifnecessary•Beclear•Avoidsomejargon（行话）andslang（俚语）•Usecaller’sname•ThankthecalleroncompletionofthecallandbidafriendfarewellSomebasicprinciplesSomephraseandsentenceOnemoment,please.Holdon,please.Iamsorry,***isnotintheofficenow.Whoisspeaking,please.MayIhaveyourname,please.Wouldyouliketoleaveamessage?Pardon,Ididnotgetyou.Wouldyousayitagainplease?Howtospellyourname,please?Thanksforyourcalling.BusinessDressingEtiquettea.Formalbusinessdress(bothmenandwomenshouldalwayswearasuit)b.Businesscasual(certainkindsofcasualdressesareacceptable,womenhavetowearhosiery)c.Casual(somecasualdressisacceptable,womenmustwearhosiery)Theattentionsofbusinessdressingetiquetteforwoman•Somewomencanwearredsuit,butoranges,yellows,andotherloudcolorscannotusedinbusinessclothes.•Keepthehigherheelsforyourskirts.Twoinchheelswithpantsuitistoodressyforday.open-toedshoesandmules(拖鞋）areinappropriateinconservativeenvironments.•Youcan'twearveryfashionable.•Don’tdressdownFridayclarity.•yourskirtisnottootightortooshort.•Youcannotwearsleevelessflowerdress,Itmakesyoulooknotelegant.•Clothingshouldbeclean,pressedorwrinkle（皱）free,andwithoutholesorfrayed（磨损的）areas.•Whenmeetingwithclientsorotherbusinessassociates,whetherinyourofficeortheirs,youshoulddressappropriately-iftheywearsuits-youwearone.Whenindoubtofyourclient’sdresspolicy,traditionalbusinessattire(服装）isappropriate.•Whenindoubt,leaveitout.Casualclothingshouldmakeyouandeveryoneyouworkwithmorecomfortable,atthesametime,projectingaprofessionalimage.Theattentionsofbusinessdressingetiquetteformen1.Ashortsleeveshirtalwaysisacasualshirt.2.Tanktops（紧身背心）,shorts,andsandals（凉鞋）areweekendwear.3.Advertising,artists,andfashiontypescanwearleatherjackets..4.Plainshirtsarebest,ingeneral;shirtswithaddsonthemareforfishing.5.Button-downOxfordshirtsarecasual;T-shirtsareformusicians,computertypes,andmowingthelawn.6.Loafers(平底便鞋）anddarkwalkingshoesarecasual.7.Runningshoes,hikingboots,orsandalswithasuitareunacceptable.TheimportanceofBusinessDressingEtiquetteBusinessdressingetiquetteisamoreformalapproachtoprofessionaldressandthepreferredstyleforanemployerrelateddiningfunction.Thisattirewillsupportandenhanceyourprofessionalimage.