Body-language-PPT

BodyLanguageBodyLanguageWhatisbodylanguage?It’sthewayyoustandandsitandwalk.It’syourgesturesandtheexpressiononyourfaceandinyoureyes.It’syourwholeappearancethatcommunicatesthings.Howtoreadthesebodylanguages?希尔顿深夜出狱如作秀。墨西哥湾漏油事件,让美国政府倍感压力。Arewegettingallthemassage?BODILYSPEAKING…Accordingtothesocialanthropologist,EdwardT.Hall,inanormalconversationbetweentwopersons,lessthan7%ofthesocialmeaningsisactuallytransmittedbywords.So,atleast93%ofitisconveyedthroughthebody(non-verbalchannel).身体语言学（Bodytalk)Let’sExamineHowBodyCommunicates,fromheadtotoesHEAD-Noddingthehead-“Yes”inmostsocieties-“No”insomepartsofGreece,Yugoslavia,Bulgaria,andTurkey-Tossingtheheadbackward-“yes”inThailand,thePhilippines,India,LaosFACEEYES*Eyecontacts-EncouragedinAmerica,Canada,Europe-RudeinmostAsiancountriesandinAfrica*Winkingeye-SharingsecretinAmericaandEurope-flirtatiousgestureinothercountries*Closedeyes-boredorsleepyinAmerica-“I’mlisteningandconcentrating.”inJapan,Thailand,ChinaEARS*Eargrasp-“I’msorry.”inpartsofIndia*Cuppingtheear-“Ican’thearyou.”inallsocieties*Pullingear-“Youareinmyheart”forNavajoIndiansLIPSANDMOUTHspitWhistleyawnsmilesneezekissTHELIPPOINTING*Kiss.InpartsofAsia,kissingisconsideredanintimatesexualactandnotpermissibleinpublic,evenasasocialgreeting.THELIPPOINTING*Fingertipkiss.InFrance,itconveysseveralmessages,“That’sgood!”“That’sgreat!”“That’sbeautiful!.”THELIPPOINTING*Openmouth.Anydisplayoftheopenmouthisconsideredveryrudeinmostcountries.FINGERS*The“O.K.”signal.(thethumbandforefingerformacircle)means*“fine,”or“O.K.”inmostcultures,*“zero”or“worthless”insomepartsofEurope*“money”inJapan*aninsultinGreece,Brazil,Italy,Turkey,RussiaandsomeothercountriesFINGERS*Pointing.*PointingwiththeindexfingeriscommoninNorthAmericaandEurope.*ButitisconsideredimpoliteinJapanandChinawheretheyfavorusingthewholeopenhand.*Malaysianspreferpointingwiththethumb.HANDS*Ofallthebodyparts,thehandsareprobablyusedmostforcommunicatingnon-verbally.*Handwavesareusedforgreetings,beckoning,orfarewells.HANDS*TheItalian“good-bye”wavecanbeinterpretedbyAmericansasthegestureof“comehere.”*TheAmerican“good-bye”wavecanbeinterpretedinmanypartsofEuropeandLatinAmericaasthesignalfor“no.”HANDS*HandshakingisaformofgreetinginmostWesterncultures.*IntheMiddleEast,agentlegripisappropriate.*InmostAsiancultures,agentlegripandanavoidanceofdirecteyecontactisappropriate.HANDS*Righthand.Therighthandhasspecialsignificanceinmanysocieties.IncertaincountriesintheMiddleEastandinAsia,itisbesttopresentbusinesscardsorgifts,ortopassdishesoffood,togetanattention,usingonlytherighthandorboth.*LefthandisconsidereduncleaninmuchoftheMiddleEastandinpartsofIndonesia.HANDS*Clappinghands.*RussiansandChinesemayuseapplausetogreetsomeone.*InmanycentralandeasternEurope,audiencefrequentlyclapinrhythm.NOSE*Holdingthenose-“Somethingsmellsbad.”universal*Nosetap-“It’sconfidential.”England-“Watchout!”orBecareful.”ItalyNOSE*Pointingtonose-“It’sme.”Japan*Blowingnose-InmostAsiancountries,blowingthenoseatsocialgatheringis‘disgusting.’CHEEKS*Cheekscrew-gestureofpraise-Italy-“That’scrazy.”Germany*Cheekstroke-“pretty,attractive,success”mostEuropeARMS*Somecultures,liketheItalians,usethearmsfreely.Others,liketheJapanese,aremorereserved;itisconsideredimpolitetogesticulatewithbroadmovementsofthearms.*Foldingarmsareinterpretedbysomesocialobserversasaformofexcludingself,“Iamtakingadefensiveposture,”or“IdisagreewithwhatIamhearing.”ARMS*Armsakimbo.Inmanycultures,thisstancesignalsaggression,resistance,impatience,orevenanger.*Armsbehindback,handsgraspedisasignofeaseandcontrol.*Armsinfront,handsgrasped,commonpracticeinmostAsiancountries,isasignofmutualrespectforothers.LEGSANDFEET*InAsia,donotpointwithyourtoes.*InAsiaandsomeEuropeancountries,puttingfeetuponadeskoranyotherpieceoffurnitureisverydisrespectful.*Sittingcross-legged,whilecommoninNorthAmericaandsomeEuropeancountries,isveryimpoliteinotherpartsoftheworld.Test()Idon’tknow.()Iloveyou.()Wearequarelling.()No!Idon’tagree!()Wearecheerful!CASESTUDY:Whatbodylanguagetousetowardsacustomer,whenonthephone?Atalocalrealestateagent’sofficeAlanisbehindthecustomerservicecounter.Heisonthephonedealingwithadifficultinquirywhenacustomerapproachesthecounter.Hekeepstalkingonthephoneandwhenthecustomersays,“Excuseme”.Hedoesnotlookupbutholdsahandupwithonefingerextended,indicationthathe’llbeoneminute.Thequestion-AsAlan’ssupervisor,whatwouldyousaytohimaboutthebodylanguageandmanaginghisresponsibilitiesforgreetingcustomersbothonthephoneandfacetoface??Imaginethatyouarethecustomer.Whenyouentertheoffice,thecustomerservicerepisonthephone.Youwait.Youtrytogethisattentionandheholdsuphishandwithafingerextendedasacknowledgementthatyou'rethere.Howdoyoufeel?Whatcouldtheclerk(Alan)havedonedifferentlytoensurethatallofhiscustomerswerebeingtakencareof?Hecould/shouldhavelookedup,smiledatyouandatleastnoddedagreeting.Ifhisconversationcontinuedtoolong,heshouldhavepolitelyplacedhiscalleronholdandinquiredastoyourneeds,askedsomeoneelsetoassistyouoradvisedyouhowlonghewouldbe.Iwouldsaythathehastobemorefriendlyandwelcomingtot