银行情景对话

兑换外币现钞T:CanIhelpyou?C:IwanttoexchangesomeUSdollar.Whatistherate?T:TheexchangerateforUSdollarstoRMBis100dollarto702.45Yuanatthismoment.Howmuchdoyouwanttoexchangeplease?C:Iwanttoexchange1000USdollar.Hereisthemoney.T:OK.Wouldyoupleaseshowmeyourpassport?C:Hereyouare.T:Allright.Pleasefilloutthisexchangememointriplicateandsignyournamehere.C:Good.Pleasewaitforamoment.Iwillexchangethemoneyassoonaspossible.……T:Hereisthemoneyandyourpassport.Pleasecheckit.C:It’scorrect.T:Andhereistheexchangememo.Pleasekeepitcarefully.IfyouwanttochangeanyunusedRMBbackintoUSdollars,you’llneedit.Youhavetoshowthememotothebank.C:Okay.Iknow.Thankyou.T:You’rewelcome.异常情况：1.假币……T:Iamsorrytosaythat,wefoundthisnoteiscounterfeitaftercarefultechnicalexamination.C:MayIgetitback?T:Iamafraidnot.Accordingtorelevantregulations,forgednotesaretobeconfiscated.Andwe’llissueyouareceiptthatshowsthenotehasbeenconfiscatedbyourbank.C:Oh,Iknow.Iwillgiveyouanothernoteof100USdollar.T:Good.Thisoneisok.Pleasewait.……2.表格错误……T:Excuseme!I’mafraidyourpassportnumberiswrong.Pleasecorrectit.C:Really?Oh,Isee.T:Andyouforgottosignyourname.C:Where?T:Here,abovethebottomline.……3.汇率变动……T:IhavetotellyouthattherateItoldyoujustnowhaschanges.Itis100dollarto701.93Yuanrightnow.Wehavenineratesinaday.C:That’sOK.兑换旅支T:WhatcanIdoforyou?C:Doyouexchangeforeigncurrencyhere?T:Yes,wedo.C:Hereismytraveler’scheque.Itis10000JapaneseYen.Canyoucashitforme?T:Noproblem.Firstofall,pleasecountersignyournameonthebottomline.C:Isthatallright?T:Okay.Wouldyoupleaseshowmeyourpassportandfilloutthisexchangememointriplicate?C:Allright.Hereyouare.Bytheway,whatistheratetoday?T:Wehavenineratesinaday.Andtherateforthismomentis100JapaneseYenfor6.9428RMB.C:Then,howmuchRMBwillIget?T:Letmesee.We’lldeducta0.75percentdiscountofthefacevalue.Soyou’llgetRMB689.07.C:That’sOK.……T:Onemomentplease.Hereisyourcash,pleasecheckit.Andalsoyourpassportandtheexchangememo.C:That’scorrect.Thankyouverymuch.T:Mypleasure.异常情况：1.已经初签……T:Excuseme.Yourtraveler’schequehasalreadybeencountersigned.Wouldyoupleasesignitagainatthebackofthechequeovercounter?C:Ok,noproblem.IsthatOk?T:Good,youknowyoursignaturemustbethesameastheoriginalone.……2.复签不符……T:Excuseme.Yoursignatureisnotquitethesameastheoriginalone.Wouldyoupleasesignyournameagainatthebackofthecheckovercounter?……3.初签空白……T:There’snooriginalsignatureonthischeque.Doyoubringyour“PurchaseAgreementForTraveler’sCheques”along?C:I’mafraidnot.T:I’msorrybutwecan’tcashablanktraveler’scheck.……4.非本人护照……T:Traveler’scheckcanonlybecashedwhenthebuyerhimselfholdshisownvalidpassport,andyoucan’tcashsomebodyelse’schecksovercounter.Ihopeyoucanunderstand.西联汇款WesternUnionMoneyTransferSendMoneyT:IsthereanythingIcandoforyou?C:DoyouoffertheserviceofWesternUnionMoneyTransferinyourbank?T:Yes,wedo.Doyouwanttosendorreceivemoney?C:Iwanttosendmoney.T:Howmuchdoyouwanttosend?C:500USdollar.T:Ok.PleasefillintheSendMoneyform.Andpleaseshowmeyourpassport.C:Hereyouare.T:Dopleasefillintheblanksascompletelyasyoucan.C:I’vefinishedit.T:Excuseme.Youforget……here,abovethedottedline.T:Foryour500dollars,thechargeis15dollars.Totalamount515dollars,please.C:Hereisthemoney.T:Itwon’tbelong.Hereisyourreceipt,pleasekeepitcarefully.AndthisisyourMoneyTransferControlNumber.C:Good.Thankyou.T:Onemorething,thisisthereportformoneytransferoverseas.Pleasesignyournameintheblank.C:Whatisthat?T:ThisisthereportofStateAdministrationofForeignExchange.C:Ok.Thankyou.WishyouagoodtripinChina.异常情况：1.金额错误……T:Excuseme!I’mafraidyouramountiswrong,wouldyoupleasecheckitagain?C:Oh,yes,fivehundred-and-fourteen,I’lladdanother1dollar.T:That’scorrect.……2.系统故障……Pleasewaitforamoment.There’ssomethingwrongwiththecomputersystem.……ReceiveMoneyT:WhatcanIdoforyou?C:DoyouofferWesternUnionMoneyTransferhere?T:Yes,doyouintendtosendmoneyorreceivemoney?C:Iwanttoreceivemoney.T:Ok,pleasefillintheReceiveMoneyform,ascompletelyaspossible.…Thecustomerhasfinishedtheform.T:Showmeyourpassport,please?C:Hereyouare.T:Letmesee…I’mafraidyourMoneyTransferControlNumberiswrong.Pleasecheckit.…Thecustomercorrectthenumber.T:Er,itiscorrectthistime.DoyouwantcashordoyouwanttochangeitintoRMB?C:IwantRMB.WhatabouttherateforUSdollaragainstRMB?T:Wehavenineratesaday.TherateforUSdollaragainstRMBrightnowis100USdollaragainst701.96RMB.C:Howmuchwoulditmake?T:Youreceive600dollars.Itwillmakeyou4211.76RMB.C:Thatwouldbefine.T:Hereisthemoneyandyourreceipt,pleasecheckit.Andthisisyourpassport.Onemorething,Ineedyoutosignthereport.Here,intheblank.C:Whatisit?Why?T:Accordingtotheforeignexchangecontrolregulations,weneedyoutosignareportforyourreceiptofthemoney.C:That’sall?Thanksalot!T:Itwouldbemypleasuretohelpyouinourbank.异常情况：1.收汇人信息错误…..T:I’mafraidthereceiver’sfullnameisnotright……T:I’mafraidit’sstillwrong.Ihavetocontactthecustomerservicecenter.Pleasewaitforaminute……2.签名……T:Excuseme!You’veforgottentosignyourname.PleasesignyournameontheReceiveMoneyformandMoneyReceiptReport.Thankyou.……