8D-Problem-Solving-Process-8D问题解决方法汇总

PROCESSES,PROCEDURES,ANDWORKINSTRUCTIONSFlextronicsBestPracticeAPPROVALSDOCUMENTTITLEDEPTNAMETITLEDATEThe8Discipline(8D)ProblemSolvingProcessFlexFactoryScottFroelichAmericasFFLead3.10.03FlexFactoryBengtKvisthEuropeFFLead3.10.03FlexFactoryHSLimAsiaFFLead8.10.03QualityCorGraatEuropeQualityDirector3.10.03SixSigmaJoelEvelandAmericasSixSigmaLead3.10.03QualityEBYoehAsiaQualityDirector10.10.03SixSigmaLesKillickEuropeSixSigmaLead3.10.03DOCUMENTNUMBERREVISIONSHEETFBP-QMS112B1OF66RevisionHistoryREVISIONDESCRIPTIONOFCHANGEORIGINATORRELEASEDATEANEWRELEASEL.Killick5December02BUpdatesonpages21/33/35/36/41/42and59P.Müller1.October03UNCONTROLLEDCOPY.VALIDON25-Jan-21ONLY!The8Discipline(8D)ProblemSolvingProcessFBP-QMS112-BFBP-QMS112-B3UncontrolledCopy.Validon25-Jan-21only!8DProblemSolvingProcessCourseObjectivesToenableparticipantstosolveproblemsbyfollowingadisciplineproblemsolvingmethodologyusingthe8Discipline(8D)ProcessapplyingtheproperqualitytoolsCourseObjectivesFBP-QMS112-B4UncontrolledCopy.Validon25-Jan-21only!8DProblemSolvingProcessProblemSolvingHighLowUrgentHighImportantImportantandUrgent“8DReactiveProblemSolving”ImportantnotUrgentAProactiveImprovementProcess(7Step,Kaizen)NotImportantandNotUrgent“GetaNewJob”NotImportantandUrgent“ReprioritizeWork”LowWhendoyouuseaReactiveProblemSolvingprocess?ForhighpriorityproblemsWhenstandardsandspecificationsarenotbeingmetWhenaprocessisoutofcontrolWhenformalevidenceofproblemresolutionisrequiredFBP-QMS112-B5UncontrolledCopy.Validon25-Jan-21only!8DProblemSolvingProcessProblemSolving-StatisticalToolsIftheonlytoolyouhaveisaHammer,everythinglookslikeanailTheformalapproachtoproblemsolvingrequiresthatyoubaseyourassessmentoftheproblemandtheeffectivenessofthesolutionondata,notspeculationoropinionsFundamentalstatisticaltoolsareusedthroughouttheproblemsolvingprocesstoensuremeasurableresultsFBP-QMS112-B6UncontrolledCopy.Validon25-Jan-21only!8DProblemSolvingProcessProblemSolving-StatisticalToolsFlowchartsXXXXXBrainstormingXXXXXXForceFieldAnalysisXXCauseandEffectXXInterviewingXXSurveyingXXXChecksheetsXXXXHistogramsXXXXParetoAnalysisXXXXRunChartsXXXPieChartsXXXXCriteriaRatingFormsXXListReductionXWeightedVolumeXGanttChartXXXPERTChartXXXFBP-QMS112-B7UncontrolledCopy.Validon25-Jan-21only!8DProblemSolvingProcess8DProblemSolvingThe8DsystemisaproblemsolvingprocessthatIdentifiesproblemsTakesinterimcontainmentactionDescribesproblemsinmeasurabletermsAnalyzesthemusingdataandbasicstatisticaltoolsFindstherootcauseCorrectstheproblembyeliminatingtherootcauseFBP-QMS112-B8UncontrolledCopy.Validon25-Jan-21only!8DProblemSolvingProcess8DProblemSolving4Identify&VerifyRootCauses3ContainProblem2Describe/defineProblem1TeamSet-up7PreventRecurrence8CelebrateandCommunicateSuccess5DevelopCorrectiveActionPlan6Implement&VerifyCorrectiveAction8DProcess8DfollowsthelogicofthePDCACycle(a.k.a.ShewhartorDemingCycle)FBP-QMS112-B9UncontrolledCopy.Validon25-Jan-21only!8DProblemSolvingProcess8DProblemSolvingCharacteristicsWorksonproblemsthatarespecific,manageableandwelldefinedAnalyzesallaspectsofaproblemDevelopsrationaleforproposedsolutionsGatherscriticaldataabouttheproblemandproposedsolutionsTeamorientedprocessPlanshowtoimplementandevaluatetheactionsuccessfullyFBP-QMS112-B10UncontrolledCopy.Validon25-Jan-21only!8DProblemSolvingProcess8DProcessStep11-TeamSet-up8DFBP-QMS112-B11UncontrolledCopy.Validon25-Jan-21only!8DProblemSolvingProcessDeterminewhetherateamisneededtoaddresstheissue:ifso,1.Selectandenlisttheteammembers2.Establishrolesandresponsibilities3.Reviewthescopeandobjectiveoftheteam’sactivityStep1:TeamSet-up-ObjectivesFBP-QMS112-B12UncontrolledCopy.Validon25-Jan-21only!8DProblemSolvingProcessMembershipStakeholdersKnowledgeablepeople/technicalexpertsPeopleaccountable&responsibleforproblemareaTeamSizeIdeally,4to6memberstoEnhanceinteractionPromotecommunicationDrivecommitmenttothetaskScope,Objective,RolesandResponsibilitiesIdentifywhattheteamisexpectedtoaddressReviewtheteamsavailabilityClarifythelevelofdecision-makingauthorityStep1:-TheProblemSolvingTeamFBP-QMS112-B13UncontrolledCopy.Validon25-Jan-21only!8DProblemSolvingProcessStep1:-TeamActivityGoals1.ClarifytheissuetobeaddressedReviewsupportingdataAssessthemagnitude2.Establishtheteamroles,responsibilities,scopeandobjectives3.Brainstormpotentialproblemssurroundingtheissueandideasrelatedtothem4.Collectsupportingdataabouttheproblemarea(s)5.Discussthegeneralplanforapproachingtheproblem(s)FBP-QMS112-B14UncontrolledCopy.Validon25-Jan-21only!8DProblemSolvingProcess1.Havethereportedissuesbeenidentified?2.Hastheproblemtopicbeenidentified?3.Hasateambeenestablished?4.Havemeetinganddecision-makingprocessesbeenagreedupon?5.Hasageneralprojectplanbeendeveloped?Step1:TeamSet-up-ChecklistAreweontarget?FBP-QMS112-B15UncontrolledCopy.Validon25-Jan-21only!8DProblemSolvingProcess8DProcessStep22Describe/defineProblemTeamSet-up8DFBP-QMS112-B16UncontrolledCopy.Validon25-Jan-21only!8DProblemSolvingProcessStep2:Describe/defineProblem-Objectives1.Analyzeandinterpretdatatonarrowdown