GARTNER公司BPR项目完整资料14

5950CanogaAvenue,Suite600,WoodlandHills,CA91367ITStaffSkillsAssessmentSurveyResultsPreparedonBehalfofSTATEOFARIZONADEPARTMENTOFREVENUEBusinessReengineering/IntegratedTaxSystems(BRITS)ProjectPhaseI24October2000StateofArizonaDepartmentofRevenueITStaffSkillsAssessmentSurveyResultsEntirecontents©2000Gartner,Inc.UseexternaltoStateofArizonaDepartmentofRevenuerestrictedbytermsofcontract14.doc24October2000—Page11.INTRODUCTIONAspartoftheArizonaDepartmentofRevenue’s(DOR)BusinessReengineering/IntegratedTaxSystem(BRITS)ProjectPhaseI,GartnerConsultingconductedanassessmentofstaffskillsintheInformationTechnologyDivision.ThepurposeofthesurveywastogainacompleteunderstandingofthecurrentskillsofDORITstaffinordertodeterminetheDepartment'sabilitytoimplementnewsystemsandtohighlightneededskillareas.Thesurveyskillcategoriesincluded:•GeneralBusiness•BusinessSystemsAnalysis•ProjectManagement•OperatingSystemsSupport•RelationalDBMSManagement•NetworkManagement•ApplicationDevelopment•WebDevelopment•WebDevelopmentLanguages•DBMSDevelopment•Testing&QualityAssurance•CustomerSupport•ApplicationSupport•OtherSkills(formanagersandsupervisorsonly)Eachoftheseareasisimportantinundertakingtheimplementationofanintegratedtaxsystem.Questionsineachcategoryrequestedaself-assessmentoftherespondent’sskilllevelineacharea.All98staffintheInformationTechnologyDivisionweresurveyed.Thesurvey,containing114questions,wasconductedthroughe-mailandparticipantshadapproximatelytwoweekstorespondtothesurvey.Atotalof71completedsurveyswerereturned.Thisrepresentsover70%ofthesurveypopulation,whichallowsforhighlevelofconfidencewhenmakinginferencesfromthesamplefortheentirepopulation.Foreachquestion,therespondentswereaskedtoratethemselvesonthefollowingscale:1.NoKnowledge(0years)2.BasicKnowledge(1-2years)3.JourneymanLevelKnowledge(3-5years)4.MasteryofSubject(5+years)GartnerConsultingcompiledandanalyzedtheresponsesandthisdocumentprovidesanoverallassessmentofDOR’sITstaffskillsineachcategory.Surveyresponsesforeachquestionarealsoprovided,alongwithanassessmentofeachspecificskillareawithineachcategory.StateofArizonaDepartmentofRevenueITStaffSkillsAssessmentSurveyResultsEntirecontents©2000Gartner,Inc.UseexternaltoStateofArizonaDepartmentofRevenuerestrictedbytermsofcontract14.doc24October2000—Page2Thesurveyresponseswerecompiledandanalyzedforeachquestion.Theanalysiswasasfollows:•Iflessthan10%oftherespondentsratedthemselvesasJourneymanorMastersintheskill,theskilllevelwasratedasRedindicatingthatDORneedsgreaterskilldevelopmentinthisarea.•Ifbetween11%and19%oftherespondentsratedthemselvesasJourneymanorMastersintheskill,theskilllevelwasratedasYellow,indicatingthatDORmayneedgreaterskilldevelopmentinthisarea.•If20%ormoreoftherespondentsratedthemselvesasJourneymanorMastersintheskill,theskilllevelwasratedasGreen,indicatingthatDORhasampleskilldevelopmentinthisarea.2.ITSTAFFSKILLSASSESSMENTRESULTSSUMMARYWhilethedetailedsurveyresultsareprovidedunderseparatecover,thefollowingisanoverallassessmentforeachcategory:SkillStatusIndicatorAmpleSkills-green:Mayrequireadditionalskills-yellow:Needadditionalskills-red:SurveyCategorySkillStatusIndicatorGartner'sAnalysisA.DemographicInformationN/AB.GeneralBusinessSkillsC.BusinessSystemsAnalysisD.ProjectManagementE.OperatingSystemsSupport--OS/390OS/390environmentwilllikelyremainstable.Additionalincreasesinthisareaarenotanticipated.F.OperatingSystemsSupport--NTNTwillverylikelybeacomponentinthefutureenvironment.DORwillneedtoincreasecapabilityinthisarea.G.OperatingSystemsSupport--UNIXUNIXwillverylikelybeacomponentinthefutureenvironment.DORwillneedtoincreasecapabilityinthisarea.H.RelationalDBMSManagementStaffincreasesinthisareaarelikely.I.NetworkManagementStaffincreasesinthisareaarelikely.J.ApplicationDevelopment--CICSK.ApplicationDevelopment--Client/ServerStaffincreasesinthisareaarelikely.L.ApplicationDevelopment--ObjectOrientedStaffincreasesinthisareaarelikely.M.WebDevelopmentStaffincreasesinthisareaarelikely.N.WebDevelopmentEnvironmentsStaffincreasesinthisareaarelikely.O.DBMSDevelopmentP.Testing&QualityAssuranceQ.CustomerSupportStaffincreasesinthisareaarelikely.R.ApplicationSupport--CICSS.ApplicationSupport--WebStaffincreasesinthisareaarelikely.T.ApplicationDevelopmentandSupport--DecisionSupportSystemsStaffincreasesinthisareaarelikely.U.OtherSkills(managers/supervisorsonly)StateofArizonaDepartmentofRevenueITStaffSkillsAssessmentSurveyResultsEntirecontents©2000Gartner,Inc.UseexternaltoStateofArizonaDepartmentofRevenuerestrictedbytermsofcontract14.doc24October2000—Page3ThetableaboveshowsthattheDepartmenthassomeoftheITskillsneededtoimplementanintegratedtaxsystem.TheDepartmentisparticularlystrongin:•GeneralBusinessSkills•BusinessSystemsAnalysis•ProjectManagement•ApplicationDevelopment–CICS•Testing/QualityAssurance.Whiletheseskillsareimportant,theDepartmentwillneedtoacquireskillsinothercriticalareas,especially:•OperatingSystemSupport–UNIX–ThedepartmenthasgoodtoadequateskillinOS/390andNT,thetwocomputeroperatingsystemscurrentlyinuseatDOR.UNIX,however,isthelikelyoperatingsys