运营管理讲课大纲（推荐PDF123）

{{2Chapters1,2,3Chapter6;Supplement6Chapter5,7Chapter7,8,9Chapter11;Supplement12Chapter12Chapter13,14,15Chapter16AT&TUCS**PartIVModelA,EChapter4Chapter10;Supplement10BarillaSpaA-D****HarvardBusinessSchoolPressMcDonaldandBergerKing**p.27;p.49-51;p.73-74p.735-736;p.846-847p.126-128p.191-196;p.227-229p.164-165;p.277p.274-276;p.328-331;p.375-378p.403-405;p.428p.452-454;p.467-468;p.534p.510-513p.569-570;p.609-611;p.652-653p.693-6953••••••••4•–»(efficiency)»(effectiveness)••–/–/++++–/5•–•–efficiencyeffectiveness6•–•——–––7()8•,•–:,–:,,–:–:,–:9•–,,•–,,•–,,•–,10•––––•——––––11•••••,••,•12•••••••1314•••()•()•••15••−()−••–––()()16•()•()••17•−−−••18•–•––19•–/()/•20•–:T2N=L*TN–•–:TN=T1NlogL/log2•N=;T1=1–N•–:TN=T1C•C,21•–––––•––,,–,,,,,22••••••23••••••24•–•–––•–––•25•––––•–––2627•––•––28•–•–––•––––29•–––30•••••31••••••32•––»»»•(TQM)–•,,.33•–:–:•–100%–••••–,.,,100.34•1.ESPS()2.ES~PS()3.ESPS()35•1.ESPS()2.ES~PS()3.ESPS()365GAP()GAP5GAP3GAP2GAP1GAP437•–,,,.,.•PDCA–.•–.•Benchmarking–.•–/.38•–•–,.,.,,.,,,.39•–.,,.–,.•–yesorno–•–(Uppercontrollimit,UCL)–(Lowercontrollimit,LCL)40•–±3σ,,,,.•–,.,,,,.•–X-R,–p,41•–“”•–,(1),(2)100%.–,,.•–nc.,c,;,c,100%.–,.n1c1,c2,.c1c2,n2,.–.42••••“5GAP”,••••••43••••–Make-to-Stock,MTS–Make-to-Order,MTO–Assembly-to-Order,ATO–Build-to-Order,BTO–Engineering-to-Order,ETO•44•–•–•––45•roadmapR&D•proactivereactive•McGrath,199646IPDIPD47•Make-to-Stock,MTS––•Make-to-Order,MTO––•Assembly-to-Order,ATO–/–•Build-to-Order,BTO––•Engineering-to-Order,ETO––48McClainetal,1992150/(6/·)/••–49McClainetal,1992150/(6/·)/50•––•–51•––•–(JobShop)–(Batch)–(AssemblyLine)–(ContinuousFlow)52•–•–•–5354••••(MtS)(AtO)(MtO)(EtO),•(MassCustomization),•••55••–––•••56...•–•–•–()57•*()*••,•()()58•,.,,;,,•.,,•,,,.,59•,,().–.–.–.–.60•,,“”.,“”.•“”–––•––––61•–.().,,.•–,.,..62•(1)(2)()(3)(4)(5)(6)(7)(8)63•?–,()•––641.2.3.4.5.1.2.3.4.5.6.7.8./1.2.3.4./5.651.*2.3.4.5.6.*16et.al..199266——•–,(),•(%)(%)8665247554219444216952053331467——()•(1)(2),(3),1~101~100(4)(3)(5),(6),68()•,–:,.,,.,,.–:,,,,.–:,,.,.69HeizerandRender,1996,,,/,,////,70•?–()•–,–,•––––71•(Processlayout)–,•Productlayout)–•(Grouptechnologylayout)–.•(Fixed-positionlayout)–72•,()•=ΣΣXijCij:n=i,jXij=ijCij=ij•()•–CRAFT–SPACECRAFTi=1j=1nn73•–(),,.()•–()––()•–––•74••–––––•–––75•••••()••76••––––––•77...…120350.,,,150,1000...…,172.,90%,,…….,.,.:“,.,”...:,199378•–•–.;;,.,.•–79•––––––•80•––•––––•81•••••82••••••83•?–.–––•–.––,84•–»,,,.,,,,–»,,,,.,,.•–,.–85•–––•–––Postponement86•E––––•––•––87•–––••88KrajewskiandRitzman,200289••,•,•••90••••••91•(LeanProduction)––•Just-in-Time,JIT–––•JIT–92Kanban•––••––93•JIT–JIT»»»»–JIT»»»»–•–»»»»»»–94•JIT–JIT•JIT––(TQC)•----JIT–•–•95•,•–––––––––96•••,••97•••ABC••98•?–.•?–»–»–»–»•–99•–StockKeepingUnit,S.K.U.–InventoryTurnover–InventoryPosition=+-–=-–•–CI,–CT–CB–Cs,100•–(IndependentDemand)»–(DependentDemand)»•–––101•ABC–,ABC.ABCCBA•ABC–AC–A,,–A102QOPT(Q)•–QOPT––,103RUSSL1L2L3QQQ123,1997SSLURQ•–,,,,,Q.–,,,A104SSQ1Q2Q3TTTG,1997SSLGQ()TL1L2L3123•–,T,,,Q.–,,,C105•••(ABC),•106••••••107,1996131831081.5.7.9.11.8.10.6.4.2.3.MRP,1997109•–318,..•––,–110•–?–?–//?–?–•–•––111•.,(,,)().,.•––•––––112•–,.•–,–,,,“”.•–“”.,,,113•–,BOM,.•MRPII–MRPII–,,,MRPII.114•–,.•–,–,•–,,•–,,,:“”;“”;“”.115••••••••116•••–CPM–PERT•—•117•–––––118OOOOOO/OOOOO119••/•––•Acct.Eng.Eng.Mkt.Mgr.120…...…...…...…...121••(CPM)•(PERT)122—•••—123••••—•