改善分布式开发团队间通信的建议(IJISA-V6-N12-5)

I.J.IntelligentSystemsandApplications,2014,12,34-39PublishedOnlineNovember2014inMECS()DOI:10.5815/ijisa.2014.12.05Copyright©2014MECSI.J.IntelligentSystemsandApplications,2014,12,34-39AProposaltoImproveCommunicationbetweenDistributedDevelopmentTeamsMashaelSaeedAlqhtani,M.RizwanJameelQureshiFacultyofComputingandInformationTechnology,KingAbdulazizUniversity,Jeddah,SaudiArabiaEmail:[e-mail];[e-mail]—Distributedsystemdevelopment(DSD)isimplementedbydistributeddevelopmentteamsthatareseparatedbylongdistancesanddifferenttime-zones.Communicationbetweendistributeddevelopmentteamsindistributedsoftwaredevelopmentappliesamajorandcriticalroleinthesuccessofprocess.Conflictsbetweendistributedteamsbringhighriskstofailadevelopmentprojectduetopoorcommunication.Therefore,itisimportantfordistributedteamstocommunicateeffectivelytocompleteasuccessfulproject.Inthispaper,theauthorsproposeanimprovedsolutionforeffectivecommunicationamongdistributeddevelopmentteambyintegratingadministrativeandtechnicalprocedurestosuccessfullycompleteaproject.Surveyisusedasaresearchdesigntovalidatetheproposedsolution.TheresultsshowthattherespondentssupporttheproposedsolutionthatitwillsolvetheindustryproblembyprovidinganeffectivemeansofcommunicationinaDSDenvironment.IndexTerms—DistributedSystemDevelopment(DSD),IntegratedDevelopmentEnvironments(IDE),Communication,ConflictI.INTRODUCTIONManymediumtolargeenterprisecompaniesoperatedistributedsystemstorunbusinesses.Developmentofdistributedsystemisoneofthemostdifficultchallenges.Distributedsystemdevelopment(DSD)isimplementedusingdistributeddevelopmentteams.Softwaredevelopmentcompaniesfacedlotofchallengesandobstaclestodevelopdistributedsoftwarewithdistributedteams.Effectivecommunicationbetweendistributedteamsisoneofthedifficultchallengeswithdifferenttime-zones,languageandculture.Thereforeeffectivecommunicationbetweendistributedteams,indistributedsoftwaredevelopment,appliesakeyroleinthesuccessofproject.Therearemanyrisksassociatedbetweendistributedteamssuchasconflictsonspecificationsofsoftwareduetopoorcommunication.Itisimportantfordistributedteamstocommunicateeffectivelytoresolvesuchrisksinasystematicway.Thestudies[1-3]triedtosolvethecommunicationprobleminDSD,butthesestudiesfocusedonadministrativeortechnicalissues.Thisresearchisconductedtoproposeanimprovedsolutioncoveringbothadministrativeandtechnicalissuestoprovideaneffectivemeansofcommunicationtoeaseindistributeddevelopmentwithdistributedteams.Thispaperisarrangedasfollows:section2coversrelatedwork;theproblemstatementisdescribedinsection3;section4proposesanimprovedsolution;thevalidationoftheproposedsolutionisdescribedinsection5.II.RELATEDWORKThemainaimistodefineasetofrequirementsofopenconversationsanddiscussanimprovedversionofCommunicotool[1].Membersneedopenconversationstoorganizetasks,exchangeinformationandexperiences,andacquiringnewknowledge.Communicotoolmainrestrictionisprivacyissue.Dullemondetal.[2]discussthatsoftwareengineeringisacombinationofcollaborativeactivities.Teammembermustbeassociatedtoagroupandgroupsareorganizedhierarchal.ChangingthesequenceofcommunicationmediacanaffecttheconflictresolutioninDSD[3].CommunicationmethodhasasignificanteffectinconflictresolutioninaDSDproject.Differentcommunicationmedianeedtobeused(suchase-mails,instantmessagingandphones)tohandleconflictresolution[3].PoorcommunicationbringsintoriskstofailaDSDprojectandthestrategiesarediscussedtomitigatesuchrisks[4].ThereisastrongimpactofcommunicationprocessinthesuccessofaDSDproject[4].Silvaetal.[5]presentamethodicalreviewofthesignificantchallenges,setofbestpracticesandexistingtechnologicaltoolsofDSD.ThemainobjectiveistogainandorganizeknowledgehelpingtoaddresstheobstaclesanddifficultiestomanageDSDprojects[5].Asystematicreviewaboutcommunicationmethodsispresentedindistributedsoftwaredevelopment[6].TheaimistospecifyandsummarizethemajorfactorsthatincreasetheeffectivenessofcommunicationinDSDprojects[6].AresearchisconductedtoproposenewmethodstomanagecommunicationsprocessinDSDprojectstoreducetherisksassociatedtopoorcommunication[7].Thereisnovalidationprovidedandtheresearchispoorlydesigned[7].Existingcollaborativedevelopmentenvironments(CDE)andtoolsarediscussedtoalloweffectivesoftwareglobalandlocaldevelopment[8].Nocurrenttoolsupportsallthenecessaryactivitiesforglobalsoftwareengineering[8].Thereisaneedofnewcooperationtoolsandassociatedbestpracticesforglobalsoftwaredevelopment.Existingcollaborativedevelopmentenvironmentsandtoolsdonotalloweffectiveglobalsoftwaredevelopment[8].AProposaltoImproveCommunicationbetweenDistributedDevelopmentTeams35Copyright©2014MECSI.J.IntelligentSystemsandApplications,2014,12,34-39SonandPark[9]seektodeterminehowconflictimpactsthecommunicationfrequencyinavirtualteamandthenhowcommunicationfrequencyimpactstheperformanceoftheteamperformance.Communicationfrequencywasamajorfactortomanageandreduceconflicts.Itisfoundthatfrequencyofcommunicationisfluctuatedbyeachconflicttypeandithasanimpactonperformanceofteam.Teamperformancew