湖南省邮电规划设计院项目团队构建与管理的研究

湖南大学硕士学位论文湖南省邮电规划设计院项目团队构建与管理的研究姓名：龙飞申请学位级别：硕士专业：@指导教师：周少华20051001IIIAbstractDuringthecomprehensiveopeningofthetelecommarketandthereformoftheChineseTelecomsystem,thesubsidiaryenterprisesofChineseTelecomhavetofacemoreandmorecomplicatedenvironment,whichperformasuncertaintyofthemarket,innovationofthetechnology,reformofthestructure,fluidityofthehumanresources,andtheintegrationoftheworldeconomy.Theloyaltyoftheemployeesandtheirdevotiontotheworkdeterminethesuccessofthecompanytothemostextent.Thequestionsforhowtokeepthestaff’sresponsibilities,encouragetheirpassionandlowerdownthedrop-outrate,alreadybecomeamainconcerntoHRmanagersandseniorlevelmanagement.TheauthorfocusesonthecurrentsituationoftheProvincialTelecomDesignInstitute,andanalyzestheexistingproblemsinthesystemthroughthestudyofthemacro-environmentandindustrialenvironment.Accordingtotheoperationcharacteristicsoftheprojects,theauthorsuggeststhattheTelecomInstituteshouldconcentrateontheprojectmanagement,setuphighlyefficientteam,andestablishasetofbenignsystemandcommunicationandcoordinationstructure,whichwillassurethehighlyefficientworkofthewholeteam,developmentofthebrandeffectandcohesionofthecorecompetitivenessoftheorganization.Furthermore,theauthoralsolooksintothesatisfactioninvestigation,analysestheimportanceofencouragementtotheintellectualstaff,andgetstotheconclusionthatthecompetitionbetweenmodernenterpriseswillfinallyfocusonthecompetitionofthehumanresources.Thetaskofhowtotransfertheexcellentstafftobethebackboneoftheenterpriseandhowtocultivate,leadanddevelopthem,alreadybecomesthecrucialpointofHRmanagement.Keywords:ProjectTeamIntellectualStaffTeamEncouragementTeamPerformanceIII1.142.192.2132.3132.4142.5142.6153.1203.2223.3244.1381______2-1-11.11.1.1WTO“”1.1.2-2-1.2·W·Ouchi1981Z2070Z“BenchmarkingMethod”“”SanDiego·P·StephenP·Robbins1994[1]·-3-.[2].199275%·2090[3]·Forsyth(1990)(WatonPonthie&Critell1995Frances&Sandberg2000)-4-IBM“”“”IBMIBM“”[4]1.31.11.1-5-22.12.1.1WTOWTO12WTO53[5]35WTO2.1.2·[6]-6-“”20“”“”“”[7]2.1.3“”WTO“”1-7-2“”2.2SWOTSWOTStrengthsWeaknessOpportunitiesThreats[6]2.12004GSMCDMA20042004GDP12.9%2136.520032215200442018.13%280.232003138.82-8-2.1SWOT(S)(W)(O)(T)1231231234WTO123123412313G234123CDMA43G1234CDMA1234ARPU12CDMA3WTO123GPRSCDMA121231234WTO123101.9%CDMA43.91923.811612.12793.320053G78200420062007-9-65553G20055582004563.074.932142005182GDP[8]2.32.3.12.1...2.1“”[9]2.3.2-10-2.489.683672.4.1[10](1)(2)-11-(3)(4)(5)(6)[11](7)[10]2.4.22003200450-12-WTO[12]“”“”[13]WTOB2.21-78-1213-1617-2021-2425-2728-3637-4243-4445-464748-4950-5657-6263-6667-7475-8384-93-13-93182.22.4.3102832.2-2.7(1)1(2)2(3)3(4)4(5)562%38%2.20.5072463770.4492753620.0289855070.014492754000.10.20.30.40.50.630304040505060602.3-14-2.401020301122552.52.32.31-74.50001.00002.78920.76168-125.00002.00003.45780.657113-164.50001.00003.04820.763617-204.75001.50003.15060.710321-245.00001.00002.97590.796025-274.33331.33332.86350.712028-364.50001.20002.84330.650837-424.83331.16673.30120.637843-445.00001.00003.04220.733445-465.00002.00003.37750.5942475.00002.00003.75900.957548-495.00001.00003.24100.8240-15-50-564.42861.57143.04470.586757-625.00001.33333.06830.645563-664.00001.00002.99700.666667-744.87501.00003.12450.669075-834.55561.55563.31990.578584-934.33331.77783.30660.50402.616%17%26%19%22%2.612(1)(2)(3)(4)(5)(6)(7)(8)(9)(10)(11)6(12)-16-33.13.1.1MeredithBelbinKatzenbachSmithTheWisdomofTeams[13]3.13.1„2-25„6-12„„„„„„„APPROACH„„„„-17-[14]3.1.2“”1+12958549112[15][16]-18-[17]3.1.31(WorkTeam)-19-2(ProjectTeam)3(ParallelTeam)4(PartnershipTeam)——(1)(2)-20-3.23.23.13.1(3)[14]-21---3.23.33.3-22-%85-10050-95///3.2......ABN...3.2-23-“”[9]3.33.3.1[18]3.3-24-3.33.3.1.11(1)(2)(3)(4)(5)(6)(7)()()-25-(8)(9)(10)2(1)(2)3.3.1.21(1)(2)(3)(4)(),(5)(6)()(7)(8)(9)2(1)(2)(3)3.3.1.31(1)()-26-(2)(3)(4)(5)(6)(7)(8)2(1)(2)(3)/3.3.2[18]3.4-3.73.4-27-(A)12.42730.63.5(B)1122333.6(C)182103143.7(D)1121*1*0.1*A*D*(B+C)3.4-28-[19]3.4.1[20]3.4.23.4.2.1[21]3GIPV6NGN-29-3.4.2.2127[22]3.4.2.3-30-3.4.3——[23]3.4.3.1[18]Internet1,,-31-2,3,1273.4.3.2WTO“——————”112345-32-2[24]3,,,,3.4.3.3[25]·PeterSenge............[3]-33--34-44.1“”1+124.1.14.1.1.1-35-SWOT[26]4.1.1.24.1.1.3-36-4.1.1.4“”“”4.1.24.1.2.14.1.2.24.1.2.3-37-4.1.2.44.2“”“”——-38-4.2.1.4.2.1.1IBM“”4.14.1BCDB6“”“”“”“”31003/10-39-4.14.1621110-102085114200-103090%81%0.21%185%00-102070%610%110%10-10101020-10101020-1010B6×30=180CD-40-75%25%7214.24.20-10300-10100-10200-10100-10100-10100-10100-10100-10200-10200-10200-1030106667-891011=*22=/1033=*44=/10-41-55=*66=/107/*8=*75+*25+*25/1012345[27]HR——HR[28][29]-42-4.2.1.21234-43-[30](1)(2)(3)(4)[30]4.2.1.3[31]12-44-344.2.2.12345[29]P(S•ES∆S∆ES)÷minT(4.1)PTSES∆S∆ESS•ES∆S∆ESTS•ES∆S∆ES÷minTPCallCenter-45-4.3·2030“”“”“”“”[32]-46-4.3.1520504.3.2——[33]“-47-”“”“”“”“”“”“”()()“”4.3.34.3.4[34]-48-4112CAD32123311223441321112323-49-44.3.5“”-50--51-[1]()·P·..,1997,12-14[2]()...,2001,9-15[3]()·...,2000,32-35[4],..,2003,(9):17-18[5].,,2002-3[6]GerryJohnson,KevanScholes..,1998,28-29[7]..,2002,34-37[8]2004.[9],..,2000,1