DELL重要客户运作系统（英文PPS 14页）

1重要客戶運作系統介紹----DELL2DellQualitySystemTheBasicsStepsRelationshipProcessPerformanceImprovement3DellQualitySystemSupplierQualityRELATIONSHIPSupplierQualityPROCESSSupplierQualityPERFORMANCESupplierQualityIMPROVEMENT•SupplierSurvey•SupplierQualityStandard(SQS)•QualityAgreement•QualitySystemAudit(QSA)•ProcessAudit•QualityMgmtPlan/MQT•PPAP•NewP-Plan&Scorecard•SafeLaunch•Yield/Line/FieldMetrics•Daily,Weekly,MonthlyReports•QuarterlyQualityReview(QQR)•ClosedLoopCASystem•ContinuousImprovementProcess(CIP)BusinessRelationshipProcessEstablishment&QualificationCustomerExperienceDriveChange4DELL品質系統流程IdentifyPotentialSuppliersShareQualityExpectationsNegotiateQualityCommitmentExchangeQualityGoalsNPP/SCStartAuditMFG.FacilitiesImplementCorrectiveActionsIdentifyImprovementOpportunitiesReviewPerformancew/SupplierEvaluateTotalCustomerExperienceMonitorlLine&FieldPerform.SafeLaunchCreateQualityManagementPlanReviewDesign&LessonsLearnedMonitorSupplierLinePerformanceQuarterlyBusinessReviewsTrackLessonsLearnedRELATIONSHIPPROCESSPERFORMANCEIMPROVEMENTEXISTINGSUPPLIERAND/ORTECHNOLOGYNEWSUPPLIERAND/ORTECHNOLOGY確定可以合作的供應商提出品質期望商議品質意責任交換品質目標至生產地稽核設計審查&預防制定品質管理計劃安全放行(量產)監控供應商生產線生產線及應用段監控客戶心聲評價商業評審(每季)供應商評審確定改善時機執行改善對策追蹤及預防5BasedonISO9001/9002PerformSupplierSurveyShareSupplierQualityStandardPerformQualitySystemsAuditPerformProcessAuditNegotiateQualityAgreementSupplierSelectionDecisionSQEwithnewsupplierSQEwithSupplierSQEwithSupplierSQEwithSupplierSQEwithLegalTeam&(SupplierLegalTeam)SQE/BusinessTeamSetQualityGoalswithSupplierSQEwithSupplier供應商評鑒品質標準擬定品質系統稽核製程稽核設定品質目標簽訂品質協議合格供應商確定(完整的稽核包括將近122個問題)90-100%=Approved70-89%=Conditionally70%=NotapprovedDell選擇供應商流程6DELL管理供應商流程SQEleadsQualityMgmtPlanning(OEMandSupplier)SafeLaunchPerformProcessAudit(ifnotdoneearlier)Managing/MonitoringQuarterlyQualityReviewsSupplierCorrectiveActionsManageContinuousImprovementProcessSQEleadsSQEleadsSQEleadsSQEpartcipateswithOEMManagementTeamSQEleadsNewProductPlanandScorecardSQEleadsSupplierQualityPerformanceSupplier-RelatedEngineeringChangesPPAP,ProductionPartApprovalSQEleadsSupplierManagementstartsaftersupplierselectioniscompleted品質管理計劃新產品計劃及計分卡生產性零組件核准製程稽核安全放行管理/監控品質成績改善行動工程變更每季品質評比持續改善7DellSafeLaunch簡化模式VolumeQualityYields91%91.5%92%92.5%93%.....550195500100020003000.....SafeLaunchProcessTestPoint1,2,3,4,etc....ImprovedQuality/ProcessOptimizationControlledPilotandRamp8QualBuild/TestRFDPilotBuild/TestFAIVolumeRampFCSRTSFVSQualTest2674OEMSupplierQA83•CheckPoint1:SupplierQAApproved•CheckPoint2–QualTestexit•CheckPoint3–QualBuildCompleted•CheckPoint4–ReleasefromDevelopment(RFD)•CheckPoint5–FAIcomplete•Checkpoint6–ReadyToShip(RTS)•Checkpoint7–Firstcustomership(FCS)•CheckPoint8–FullVolumeShipachieved(FVS)•RFD–ReleaseFromDevelopment•RTS–ReadyToShip•FAI–FirstArticleInspection(Pre-Ramp)•FCS–FirstCustomerShip•FVS–FullVolumeShipDurationSeeRampPlan15DellSafeLaunch模式9CustomerExperienceResultsofSuccessTotalQualityProcessFoundationandEnablertoSuccess品質系統設計品質品質改善製程預防供應商及早介入分包商管理供應商全面的品質CIPIFIRLRRYieldCIPContinuousImprovementActionthatDrivesSuccessDriveQuality@theSourcethrough...DellContinuousImprovement(CIP)10Dell工程變更通知要求Anysupplierchangestoform,fit,function,orappearance任何影響外形結構，安裝，功能，或外觀的變更須通知OEMmustbenotifiedinwritingOEM須被書面通知到RequirednumberofdaysnoticeshouldbedefinedintheQPM/MQT應定義所需的通知天數OEMSQEshouldbetheconduitforanysupplierchanges-notOEMmanufacturingorengineering任何供應商變更應通過OEMSQE管道（非OEM制程或工程）OEMSQEworkswithSuppliertoensureOEMisnotifiedofsupplierchangesOEMSQE應該對供應商的變更作掌控並確保OEM被通知到SupplierRelatedEngineeringChanges111.例外產品被認可後，DELL對一些供應商相對於例外要求，由採購部寫特採申請、由技術部批準、由品保部加以文件化2.變更2.1.在沒有事先得到DELL的書面批準以前，任何諸如生產材料、制程,制造地的變更都是不容許的，無論這些變更是否影響產品性能規格。2.2.對於一些主要和關鍵性的變更，供應商應該通知DELL的採購部、工程部，以便客戶的設計team至少在90天以前開始介入執行，因為這些變更可能影響產品的性能、品質、可靠性、互換性、或ESD靈敏度，這樣的申請在沒有得到DELL的書面批準前是不容許的。並且必須對connector重新進行信賴性鑒定.DellECNCONTROL----選自Dell低功率連接器規範12Dell送樣段要求(DellPPAP)DellDocumentDellDocumentNumberPurposePartQualificationProcessCor.30.WWP.SQ.0014OverviewDocumenttoDellQualProcess:TodetermineifallDellengineeringdesignrecordandspecificationrequirementsarefullyunderstoodbythesupplierandthatthesupplier’sprocesshasthepotentialtoproduceproductmeetingtheserequirementsduringactualproductionatthenormalproductionrate13Figure1ElementDescriptionL1L2L3PartSubmissionWarrantSSSSampleProduct(Cosmeticallydefined)SSSGageReliability&RepeatabilitySSSProcessCapabilityStudiesSSSDimensionalEvaluation(FirstArticleInspectionResults)SSRProcessFMEASRRProcessFlowDiagramSRRProcessManagementPlanSRRProcessDefinitionDocumentsRRRWorkInstructionsand/orCheckingAidsRRROtherSRR*S=SupplierSubmit/R=SupplierRetainSubmissionLevelDell送樣段要求(DellPPAP)14SubmissionBasisLevelContactInitialSubmission1ProductEng.EngineeringChanges2ProductEng.ToolingTransfer,Replacement,Additional,etc.1ProductEng.CorrectionofDiscrepancy1,2,or3ProductEng.OptionalMaterial1,2,or3ProductEng.Sub-SupplierorMaterialSourceChange1,2,or3SQEProcessChange–NotaffectingFit,FormorFunction1,2,or3SQEDefaultSubmissionLevelsDell送樣段要求(DellPPAP)TheEnd