国际商务礼仪(第二版)-Unit-Four-Meeting-and-Greeting-Etiquet

UnitFour.MeetingandGreetingEtiquetteFocalPointsLead-inBusinessGreetingandIntroductionTheArtofBusinessIntroductionExercisesFocalPointsTherulesforbusinessgreetingandintroductionHowtogreetinbusinesssettingsHowtomakebusinessintroductionprofessionalGreetingisanactofcommunicationinwhichhumanbeingsintentionallymaketheirpresenceknowntoeachother,toshowattentionto,andtosuggestatypeofrelationshiporsocialstatusbetweenindividualsorgroupsofpeoplecomingincontactwitheachother.Greetingscanbeexpressedbothaudiblyandphysically,andofteninvolveacombinationofthetwo.Greetingsareoften,butnotalways,usedjustpriortoaconversation.Lead-inGreetingWhatisGreeting?MeetingandGreetingEtiquetteItreferstothenonverbalandverbalbehaviorshelptodefineyoursocialskillsbyusingeffectivehandshakes,goodeyecontact,andmakingtheproperintroductionstoshowproperetiquettewhenyouaremeetingpeopleinbusinesssettings.Lead-inEnjoytheVideoContents:BusinessGreetingandIntroductionBusinessGreetingTheArtofBusinessIntroductionLead-inBusinessGreetingBusinessGreetingandIntroductionAbusinessgreetingisyourfirstopportunitytomakeapositiveimpressiononbusinesscontacts.Aneffectivebusinessgreetingisonewaytodisplayyourpoise,graceandprofessionalism.BusinessGreetingandIntroductionBusinessIntroductionTypesofintroduction:Self-introductionIntroductiontoothersGroupintroductionOrdersofintroduction:Introducetheoneinlowerstatustohighstatus；Introducetheyouthtotheold；Introducemaletofemale；Introducethehosttoguests；IntroduceunmarriedtomarriedIntroducethelateonetotheearlyarrivaloneBusinessGreetingGreetingStandardChosetheconcretecontentcarefully.Careabouttheprecedenceordercarefully.Whentwosidesmeet,theonewhoisinlowerstatusshouldgreettothehigherstatus.ifyoualsoneedtogreetalotofpeople,youshouldgreetfromtherespectoneortheonewhoisnearyou，anditwillfollowbytheline.Whenothersgreettoyoufirst,youshouldresponseatonce.Caretheattitude.Youmustgreetotherswithpassion.Therearethreepointsasfollow:（1）smile（2）generosity（3）clearvoiceBusinessGreetingDifferentmeansofGreetingHandshakingEmbracingBowingKissingTheArtofBusinessIntroductionProperintroductionshelptoestablishrapportwhenmeetingpeople.Don’tturnyourbacksoneitherside,andyoushouldsimileandhaveaveryformalmanner;Languageshouldbeclarity,anditcanmakeothersknowtheinformationclearly;Takecareofthetitle,suchasmanagers;Theintroducedoneshouldstandup;Afterintroduction,thetwosidescanshakehandsandexchangecards;Afterintroduction,theintroducershouldguidethetwosides.TheArtofBusinessIntroductionWhenyouaremakingtheintroduction….•Lookfirstatthepersontowhomyouaremakingtheintroduction,thenturntotheotherpersonasyoucompletetheintroduction.•Speakclearly•Stateyourintroductionscourteously.•Introducepeoplebynamesandtitlestheyprefer.•Whenyousharelastname,introduceyourspouseandoffspringtoadultsbyfirstnamesonly•Introduceotherfamilymembersbytheirfullnamesunlesstheyrequestotherwise.•Don’trepeatnamesunnecessarily.•Whenintroducingsomeonetoagroup,namethegroupmembersfirst.•StartsomeconversationTheArtofBusinessIntroductionWhenyouarebeingintroduced…•Listencarefully,beattentiveandfocusonnames.•Respondgraciously.•Usethenamesbywhichpeopleareintroduced.•Correctanymistakeassoonasgraciouslyaspossible.•Listenforconversationalcues.•Waituntilallintroductionsarecompletebeforeconversing.TheArtofBusinessIntroductionExamples:•“Mr.Cogwell,Iwantmydaughter,Cynthia,tomeetyou.Cynthia,thisisMr.Cogwell,thepresidentofthiscompany.”(YoungtoOld)•“Jane,I’dliketointroduceHarryNewman,mynephew.Harry,thisisDr.JaneArrowsmith,headofourhospital.”(JuniortoSenior)ExercisesⅠ.Role-playactivitySupposeyourbossandyouarewaitingattheChengduShuangliuAirporttomeetadelegationof3personsfromAustralia.Dividetheclassintogroups,greetandintroduceeachanothertopracticethepropermeetingandgreetingetiquette.这是一道角色扮演实践题，通过情景演示，让学生掌握商务会面中有关介绍、寒暄、握手、名片交换等礼仪。ExercisesII.Decidethefollowingetiquettepracticesarecorrectorwrong,andstateyourreasons.1.Yourboss,Ms.Smith,enterstheroomwhenyou’remeetingwithanimportantclient，Mr.George.Youstandupandsay“Ms.Smith,I’dlikeyoutomeetMr.George,ourclientfromNewYork.”False.Alwaysintroducethemoreimportantpersonfirst.Addressyourclientandsay“Mr.George,I’dlikeyoutomeetourVicePresident,Ms.Smith.”Usepeople’sformalbusinesstitles—ithelpstomakethemfeelimportant.2.Inbusinessarena,itisnotnecessaryformenorwomentostandforhandshaking.False.Bothmenandwomenshouldstandforhandshaking.Butifyouarealady,youcansometimesextendyourhandtoamanwhilesitting.Exercises3.Inabusinessgreeting,ifsomeoneforgetstointroduceyou,itisappropriatetomoveonwiththeconversationwithoutsayinganything.False.Introduceyourself:“Hello,mynameisJoshWave.Idon’tbelievewe’vemet”.4.Whenshakinghands,amanshouldwaitforawomantoextendherhand.False.Businessetiquettehasbecomegenderneutral.Womendon’thavetohesitatetooffertheirhandsfirst.5.YoumeettheCEOofacorporation,afterthebrieftalk,yougiveyourbusinesscard.False.Theexchangeofbusinesscardiskindofself-introduction.Ithappensearlierbeforethebrieftalk.