道歉语

精编WORD文档下载可编缉打印下载文档，远离加班熬夜道歉语篇一：致歉用语致歉用语1、对2、是的3、马上办4、非常理解5、实在很抱歉6、我会努力改正电话沟通用语1、您好，常衡德曼公司！2、非常抱歉，让您久等了！3、请稍等，我帮您转接！4、您好，他（她）现在不在位置上，需要帮您留话吗？5、好的，如果他（她)回来后我第一时间帮您转达他（她）！6、好的，如果您有非常紧急重要的事情，我争取帮您联系上他（她）！7、他（她）现在没在公司，如果您有很重要的事情请留下您的联系方式，我会转达他（她）并让他（她）给您及时回电话的！8、您能亲自前来常衡德曼公司，我们将感到非常高兴！精编WORD文档下载可编缉打印下载文档，远离加班熬夜9、常衡德曼公司真诚邀请您（或您一行）前来考察交流，如果您能亲自莅临本公司，我们将深感荣幸！10、非常高兴与您的此次交流，真诚期待与您的再次联系！11、您好，请问您需要了解哪方面情况？12、对不起，能否可以请您大声些！致谢用语1、谢谢2、对不起3、不客气4、太麻烦您了5、请教一下6、十分感谢篇二：道歉用语道歉用语Sorry,I'm(really/so/terribly)sorry.对不起。我感到（实在∕很∕非常）抱歉。Apologize./Pleaseacceptmyapology.我道歉。∕请接受我的道歉。Ifeelreallybadabout...我对（某件事）感到非常抱歉。间奏曲：争取同情说抱歉Ididn'tmeanit.精编WORD文档下载可编缉打印下载文档，远离加班熬夜.我不是故意的。It'sallmyfault.全是我的错。HowcouldIbesothoughtless?我怎么会那么粗心大意呢？HowcanImakeituptoyou?我要怎样才能补偿你？终曲：请求原谅说抱歉I'llneverforgivemyself.我永远不能原谅自己。Willyoueverforgiveme?你会原谅我吗篇三：中英道歉语异同分析中英道歉语的使用差异及原因探析OntheDifferencesofApologySpeechActinChineseandEnglish摘要:道歉语是指能够为被冒犯的人挽回面子的一类语言。在全球化日益增强的现代社会,中美合作与接触不断增多，但由于社会背景,文化及价值观念的不同,在跨文化交际中经常会出现一些误解甚至是冲突。由于任何一种言语行为都反映精编WORD文档下载可编缉打印下载文档，远离加班熬夜了一定的社会准则和价值,并服务和维护那些价值观，因此,道歉言语行为能够像镜子一样折射出中美文化价值的差异。所以，为了在跨文化交际中获得更好的交际目的,就有必要对中美道歉语进行跨文化研究。本文首先介绍了道歉语研究的国内外现状，接着阐述了道歉语的种类、策略及制约因素，后对中英道歉策略的选择进行比较；最后从文化价值方面分析汉语和英语道歉语的差异。通过研究表明,由于英汉文化不同、交际方式和价值取向的不同,道歉策略的选择上也相应的有所不同。关键词：道歉语，文化差异，道歉策略Abstract:Thelanguageofapologyisaspecialkindofspeechwhichcouldprovidesupportforthehearerwhoisoffended.Intheincreasingglobalworld,cooperationandcontactsbetweenChineseandAmericansarerapidlyrising.However,alongwiththisaretheconstantmisunderstandingsorevenconflictsincross-cultural精编WORD文档下载可编缉打印下载文档，远离加班熬夜communicationsduetodifferentculturesandvalues.Becauseanyspeechactreflectsavarietyofculturenormsandvaluesandserves,thespeechofapologycanactasamirrorofcertainculturalvaluesinChineseandEnglishcultures.Therefore,inordertohelppeoplecultivateinterculturalcommunicativecompetenceandachievebettercommunicativepurposes,itisnecessarytostudythelanguageofapologybetweenChineseandAmericans.Thispaperfirstlyintroducesthestudyofresearchtothespeechofapologybothathomeandabroad.Thenthesecondpartanalyzesthedifferentcategories,strategiesandrestrainingfactorsoftheapologizedspeech.Finally,differencesinthespeechoflanguagebetweenEnglishandChineselanguageareprobedfromtheaspectsofdifferentculturalvalues.Throughthestudy,thefollowingconclusionisarrived:TheculturaldifferencesbetweenEnglishandChinese,thedifferent精编WORD文档下载可编缉打印下载文档，远离加班熬夜communicationwaysandvalueorientationdirectlyleadtothedifferentchoicesofapologystrategies。KeyWords:thespeechofapology;culturaldifferences;apologystrategies一．IntroductionInourdailylife,peopleoftenoffendotherswithoutanyintention.Thenthespeechactofapologywouldbeemployedtogetforgivenessandmaintaintheharmoniousinterpersonalrelationship.Butusuallypeoplejustthinktheapologyspeechactasasimplething,andtheyneverimagineit’saverycomplicatedlanguagephenomenon.Actually,theapologyspeechactisanimportantcontentofcross-culturalcommunicationforthereasonthatpeoplefromdifferentbackgroundsmayhavedifferentunderstandingsonthesamespeechact.Thiskindofcultural-basedunderstanding,whichseriouslyaffectsthenormalcross-culturalcommunication,islikeagapexistingbetweenpeopleindifferentcultures.So,itisnecessaryforustostudythewidelyusedapologyspeechindifferentlanguagessothatwecanbetterexchangeideasandunderstandeachotherincross-culturalcommunication.精编WORD文档下载可编缉打印下载文档，远离加班熬夜二．Thepresentresearchandclassificationofapologyspeechact1.ThepresentresearchofapologyspeechTheBritishphilosopherJ.L.AustinfirstlyputforwardtheTheoryofSpeechActs.Hedefined'apologize'asa“implementationspeech”.BasedontheclassificationoftheAustin,Searletreated“apologize”asan“expressionspeech.Brown&Levinson,however,regardedapologyspeechfromtheperspectiveof“politeness”.Theythoughtthatgoodmannersarereasonablebehaviorstakentomeetthedemandof“face-preservation”.Herefacemeansthepositivepublicimageofoneperson.Itcouldbedividedintothepositiveface(hopingtogainapprovalfromothers)andnegativeface(notwantingpersonalbehaviorstobehamperedbyothers).Inallkindsofcommunication,enoughattentiontoother'spositiveandnegativefacecouldensureussmoothinteractions.ButBrown&Levinsonthoughtthatsomespeechactscarrytheinherentnatureofthreateningtheface.Inthiscase,weneedtochooseproperstrategiestoavoidorremedy.Sopeopledeployapologyspeechtoremedyandmaintain精编WORD文档下载可编缉打印下载文档，远离加班熬夜eachother'sfacewhentheyrealizedthatthehearer'snegativefaceisthreatened.Sotheapologyspeechactisusedtorestoretherelationshipbetweenpeoplewhenweoffendothersintentionallyorunintentionally.Brown&Levinsonthoughtthefollowingfactorswereinvolvedastothethreateningofface:(1)thesocialdistancebetweenspeakersandhearers;(2)therelevantpowerofspeakersandhearers;(3)speechactinherentintheimpositionoftheabsolutesense.ThesearecalledtheBrownandLevinson'sFaceTheory(TheFacegoing).ButOlshtainandCohenfirstlymadeadetailedstudytoapologyspeech.Andtheydefinedapologylanguageasaculture-sensitiveresearched-actsetofsemanticformulaeorstrategies.Theyalsoproposedtheoriginalmodeofapologyspee