JD 楼面经理主管

JOBDESCRIPTION工作职责JOBTITLE职位:Supervisor/RestaurantManager楼面主管/楼面经理DEPARTMENT部门:ChineseSection中餐部GRADE/LEVEL级别:REPORTSTO直接上司:AssistantChineseSectionManager餐厅经理RESPONSIBLEFOR责任范围:REVIEWEDBY制定/更新于:SCOPE工作范围:ToassisttheAssistantChineseSectionManagertoachieveorsurpassfinancialgoalssetinboththeRestaurantbudgetandforecastthroughon-goingmotivationandtrainingofstaffmembersreportingtoyou;toensuretheircomprehensionandadherencetotheclearlyestablishedservicestandards;tofollow,trainandensuretheadherencetoprocedures;toreadysubordinatesforpromotionensuringasmoothoperationatalltimesandbysettinganexampleofpersonalattention,careandanticipationofguestneedsthuscreatinganatmosphereofprofessionalismandwell-beingintheoutlet,leadingtoahighlysuccessfuloperation.协助高级楼面经理完成或超越由餐厅预算与对正在进行的经营活动的预测而制定出的营业目标，并培训员工向你报告；确保他们理解并执行已确认的服务标准；执行、培训并确保服务程序；使下级服从管理以确保运作顺利，准备关于对客服务的实例，如对客人的关注、关心以及预计客人的需求，从而在餐厅内创造出专业化与良好的环境，领导极为成功的运作。DUTIES/RESPONSIBILITIES:义务与责任:-Createthroughyourtotalcommitmenttoexcellenceanenvironmentofcompletewell-beingandsatisfactionofourrestaurantPatronsbyprovidingfriendly,fast,consistentandprofessionalservice.完成你所有的义务以提供友善的、快速的、可靠的、专业的服务从而创造令顾客满意的良好环境-Contributeineverywaypossibletotheprofitabilityoftheoutletbyensuringfast,attentiveandprofessionalserviceextendedtoallguestsandbydeployingup-sellingtechniques.Makeitapointtopersonallyapproacheachguest/tableandenquirefromtheguest(s)howtheyare,iftheyarehappywiththerefoodandtheservicetheyarereceiving.RectifyanynegativecommentspersonallyandatonceanddiscussanynegativecommentsindetailwiththeAssistantChineseSectionmanager.确保向所有的顾客提供快速、殷勤的、专业化的服务与相应的推销，利用任何一个可能的机会增加餐厅的盈利，亲自询问每位/桌客人他们所享受的食物与服务是否让他们满意。亲自消除任何负面的意见，并与高级楼面经理一起细致讨论这些负面意见。-Monitordailyactualsalesagainstthebudgetandtheforecastandrectifyanyshortagesthroughadditionalsales.监控日常的依照预算所制定出的现行销售方式，并预测和调整附加销售中的不足。-Reduceoverheadcostsbyminimizingun-productivityinlabordeployment.根据人员配置的最小化配置减少超额费用的花费。-Manageandorganizeyouroperation.Delegateanappropriateamountofworktoyoursubordinates.组织并管理您的运作。向您的下属适当授权。-Leadbyexample.起带头作用-Youwillbetotallyfamiliarwiththemenuandthedailyspecials,themodeofpreparationandtheingredientsusedineachdish.YouwillmakeitapointtocheckwiththeChefdailyastoitemsavailableinthekitchenwhichneedpushing,itemswhicharenotonthemenuandknowalldishesnotlistedonthemenuwhichthekitchencanpreparewithease.Equally,youmustknowalldishes/itemsonthemenuwhicharenotavailableorsoldoutandpossiblynecessitateapreparationchange.Sold-out,notavailableitemsmustbeclearlywrittenontheserviceboardinthekitchen/serviceareabyyou.您必须对菜单、每日的特色菜、菜品的准备方式和每道菜所用的原料都非常熟悉。并且每日向厨师核对每日需要推销的菜品，哪些菜品没有上菜单，并且知道所有没有列上菜单但是厨房可以准备的菜品。同样的，您也必须知道菜单上所有的菜品哪些不能被提供或者已卖完，并且做出必要的调整和改变，售完的和不能提供的菜品必须由您清楚地写在厨房/服务区域的服务公告板上。-Youwillknowthewinelistbyheart,befamiliarwithallvintagesandthecharacteristicsofeachwine.YouwillbeinformedbytheBeverageManagerregardingwines/beverageswhichneedpushing,vintageswhichhavechangedandwineswhicharesoldout.您必须用心了解酒单，并且对每种红酒酿造年份和特性都要非常熟悉。您需要向酒水部经理核对需要特别推销的酒水/饮料，过期的以及已售完的红酒。-IfyouareaskedbytheAssistantChineseSectionManagertoconductthepre-servicebriefing,allpertinentinformationregardingtheabovemustbepassedontothestaff.如果您被高级楼面经理要求实施班前会，所有的相关信息都要求传达给员工。-Inyourposition,youwilltakeparticularcareofyourandyoursubordinatesgroomingatalltimesandwearyouruniformwithprideandgreataplomb.Youwillensurethattheiruniformisworninthesamespirit.您的职务要求您随时特别注意您的和您下属的仪容仪表，保证你穿着制服时保持自豪和自信。您必须确保他们穿着制服是保持同您一样的精神状态。-Establishexcellentrapportbetweenyourselfandallotherdepartmentsandsectionsinthehotelandextendyourfullco-operation.Thiswillpayoffinaveryshorttimeinyourarea.与酒店其他部门机构建立非常友善良好的关系并开展好的合作。-Youaretotallyfamiliarwithallestablishedstandards/proceduresandyourownandyoursubordinatesjobdescriptionssothatyoucanmakeclear,concisecommentsonallyoursubordinates'performance.YouknowtheHotelemployeeandthedressanddeportmenthandbooksbyheartandthroughthiskeeptight,yetfairreinsonyoursubordinates.您必须熟悉所制定的所有的标准/程序以及你的与您下属的职位要求，以便于您可以给与您下属的表现清楚准确地评价。您必须熟记饭店员工手册并且要求您的下属贯彻执行以保持工作激情。-Youmustbetotallyfamiliarwithallsafetyandsecuritystandardsandprocedures.您必须对安全保卫标准与程序相当熟悉。-YouwillmeetwiththeAssistantChineseSectionManageronadailybasistoupdatehimonanyandalloccurrenceshavingtakenplace,butnotrecordedinthelogbookandseekhisinstructionsastohowtopreventanyre-occurrences,suggestadditionalandspecializedtrainingforthesubordinatesinaparticularsubjectandmakeyourrecommendationsastohowtosolvetheproblem.您需要每日同高级楼面经理会面以更新每日所发生的任何突发事件，但不需要记录进值班日记，只是寻求预防这类事件的再次发生的方法。建议组织下属参加额外的、特别的培训，建议这一特别课程的内容为“怎样解决问题”。-YouwillreadtheRestaurantlogbookonadailybasisandnotethemostpertinentpointsparticularlywithregardstoanydeviationfromstandards.Youwillalsonoteanycommentsmaderegardingaparticularguestandhis/herspecialrequests.您必须每日查看餐厅的值班日记并签上中肯的意见尤其是有关于违背标准的行为。并且您还要备注上有关于特殊客人与这些客人特殊要求的内容。-Makeclear,conciseandobjectivecommentsandrecommendationstotheAssistantChineseSection.Managerastohowyousuggestimprovementsoftheoverallstandingofyourassignedrestaurantcouldbemosteffectivelyachieved向高级楼面经理清楚地、简练的、客观的提出改进你所负责的餐厅的意见或建议，并保证改进方案被有效的实施。-Youwillarrangetohave