人力资源部门绩效衡量指标之探讨

1Thurow,2000competitiveadvantageMohrman,Lawler,&McMahan,1996,1998Ulrich(1990)ChangeagentStrategicpartnerAdministrativeexpertEmployeeadvocateBecketal.200196810%HR2,1995,1999,1996,1995Noeetal.,2002Shermanetal.,1996MilkovichBoudreau,1994;Robbins&Stephen1995,2-1Huselidetal.,1997;Ulrichetal.,1989;Tsui,1987;Ulrich,1997l2-1Milkovich&Boudreau1994integrateddecisionRobbins&Stephen199519951995ShermanBohlander&Snell199619961999Noeetal.(2002)3Duncan&Hoffman,1981;Rumberger,1987;Tsang,1987Becker,1976;Parnes,1984Tsui&Gomez-Mejia(1988)Arthur(1992,1994)controlEfficiencyreductionofemployeeskillsanddiscretionPfeffer1994Huselid(1995)incentivecompensationselectivestaffingtechniquesemployeeparticipationWright1995Russell,Terborg&Powers,1985Terpstra&Roqell,1993Borman,1991Gerhart&Mikovich,1992-4ReturnOnInvestmentrespectiveeffortsRamlall,2003Prepitone1997Sorensen1995costandeffectivenessUlrichUlrich1997balancedscorecardstakeholdersKaplanandNorton,1992,1993investmentscustomersemployeesproductivitypeopleprocess2-25l2-2productivitypeopleprocessØ/ØØØØØØØØØ/ØØØØØ/ØØ/ØUlrich,D.(1997),“MeasuringHumanResources:AnOverviewofPracticeandaPrescriptionforResult”,HumanResourceManagement,Vol.36,No.3,pp.307UlrichUlrichdomains/organizationgovernanceUlrichLake,19901.2.3./utilityanalysis4.BeckerHuselidUlrichBeckerHuselidUlrich(2001)(High–PerformanceWorkSystemMeasures)benchmarks2-3l2-3ØØØØØ6ØØØØØØØØØBecker,B.E,Huselid,M.AandUlrich,D.(2001),TheHRSCORECARD,HARVARDBUSINESSSCHOOLPRESS,Boston,Massachusetts,p.64.RamlallRamlall2003outcomesqualitativeandquantitativemeasurementsRamlallHRMeasurementFramework2-4HRMeasurementFrameworkl2-4HRMeasurementFrameworkØØØØØ7ØØØØØØØØØØØØØØØØØØØØØØØØØØØØØØØØØØØØØRamlall,S.J2003,“MeasuringHumanResourceManagement’sEffectivenessinImprovingPerformance”,HumanResourcePlanning,p.61.1996MilkovichandBourdreau,1994Schuler,1992,1991,1992,19932-58l2-5Ø/Ø/Ø/Ø/ØØØØØØØ/ØØØØ/ØØØØØØØØØØ/Ø/Ø/Ø/ØØØØØØØØØØ/ØØ/ØØØ9ØØØØØØØØØØØØ1996UlrichRamlall2510.50393570%41516121673-536-10511-15816-206201351-5106-1551515100021100050007500073-1l3-1%%411.411.41542.954.31622.977.21234.334.31645.780.0720.0100202262.962.9201337.110010002160601000-500072080500072010011Ulrich1997Ramlall20031997HR()()()()()()()12.4-1423.892.11Becker,HuselidandUlrich2001intangible,20032.672.5313l4-1HRM2.253.890.638.253.860.851.153.800.8311.253.740.7824.253.510.7825.153.461.0116.153.431.2014./153.401.017.253.370.84253.370.81253.350.85153.310.93153.311.05153.310.76153.311.16153.310.83253.230.88153.231.06153.231.17253.210.81253.200.90253.200.80253.200.93153.150.86153.141.03153.141.29153.111.16153.091.29152.940.87152.940.85152.940.85152.911.04152.860.91152.830.92152.761.07152.661.00152.590.99152.440.99152.401.35152.261.29152.111.1614HR4210%Scheffe-test/,2000l4-26./.00623..02310%l4-32..04216..05917..02919..07429..0681510%20coordinationGranros&Portwood,1987;Dash,2000;Num,2000;Nusbaum,1986l4-42..05220209..026202010%30%-50%80%Bergmann&Scarpello,2002///benefitcostsBeckerHuselidUlrich,2001l4-44..070500010007..0331000-5000100029..0851000-5000500030./.03910001000-500031./.0901000500032./.08010001000-5000HR16HR()()()()()()()DeVellis(1991)Nunally(1981).70Cronbach’s.9409l4-5a1,2,3,43.51.67.65905,63.30.71.40107,83.61.68.4412()9,103.191.14.8368()11,12,13,14,153.35.61.7475()16,17,18,193.301.01.933220,21,223.12.77.8935()23,24,25,26,273.06.76.875728,293.33.65.4956()30,31,323.01.77.882533,34,38,393.17.82.8037()35,36,372.261.15.8920()40,41,422.60.97.9448HRSpearman4-6r=.501r=.439r=.649r=.633r=.40817r=.569r=.50130%-50%80%Bergmann&Scarpello,2002r=.580r=.364r=.413r=.498r=.431r=.505internalcustomersUlrich,2003r=.633r=.413r=.688r=.77r=.428r=.594Brown,2000,200218l4-61.0000.501**1.0000.0880.1141.0000.3100.2040.1841.0000.439**0.2590.500**0.580**1.0000.648**0.3120.2620.364*0.616**1.0000.633**0.3060.3060.413*0.668**0.777**1.0000.408*0.1050.0640.2350.2830.459**0.428**1.0000.0000.305-0.0350.0860.176-0.0110.195-0.2431.0000.2480.569**-0.2410.1640.0590.2380.361*-0.1780.437**1.0000.2230.0820.1180.498**0.494**0.542**0.594**0.395*0.1660.2781.0000.2160.209-0.2050.431**0.368*0.351*0.3270.0710.1650.381*0.570**1.0000.2320.0790.2320.505**0.484**0.432*0.542**0.296-0.0810.2000.473**0.569**1.00019.1.2./3.4.20coordinationGranros&Portwood,1987;Dash,2000;Num,2000;Nusbaum,19865.30%-50%80%///benefitcosts6.20SHRM7.8.internalcustomersUlrich,20039.Brown,2000,20021.Gay199210%2.HRHR3..53-7,8021.1.19972.19953.199724.19975.20026.20027.19968.19999.200210.Delaney,J.T.,&Huselid,M.A.,1996.TheImpactofHumanResourceManagementPracticeonPerceptionofOrganizationalPerformance,AcademyofManagementJournal,29(4)11.Ramlall,S.J.,2003.MeasuringHumanResourceManagement’sEffectivenessinImprovingPerformance,HumanResourcePlanning,26(1).12.Bergmann,T.J.,&Scarpello,V.G.,2002.CompensationDecisionMaking,4e,Ohio:South-Western.13.Ulrich,D.,1997.MeasuringHumanResources:AnOverviewofPracticeandaPrescriptionforResult,HumanResourceManagement,36(3):303-32014.Becker,B.E.,Huselid,M.A.,&Ulrich,D.,2001.TheHRSCORECARD:linkingpeople,strategy,andperformance,BostonHarvard