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200513185~90AdvancesinPsychologicalScience*210097B849:C931Hochschild1979emotionworkoremotionallabor[1].2AshforthHumphrey(1993)[2]MorrisFeldman(1996)[3]Grandey(2000)[4]DiefendorffGosserand20032004-10-18∗02JAZJD880012DEA030110qiaojianzhong2004@yahoo.com025-8359880085-86-2005[5]3Briner1999Zapf2002[6][6][7]44.1DiefendorffGosserand(2003)131-87-[5]4.2GlombTews(2004)1[8]1GlombTM,TewsMJ.Emotionallabor:Aconceptualizationandscaledevelopment.JournalofVocationalBehavior.2004,64:4-88-20054.3Zapf(2002)[7]4.4DiefendorffGosserand20032[5][9]2DiefendorffJM,GosserandRH.Understandingtheemotionallaborprocess:acontroltheoryperspective.JournalofOrganizationalBehavior.2003,24:948131-89-4.5,[5][7][10]5[11][1]HochschildAR.Emotionwork:feelingrules,andsocial-90-2005structure.AmericanJournalofSociology.1979,85:555~575[2]AshforthBE,HumphreyRH.Emotionallaborinserviceroles:theinfluenceofidentity.AcademyofManagementReview.1993,18:88~115[3]MorrisJA,FeldmanDC.Thedimensions,antecedents,andconsequencesofemotionallabor.AcademyofManagementJournal.1996,21:989~1010[4]GrandeyAA.Emotionregulationinworkplace:Anewwaytoconceptualizeemotionallabor.JournalofOccupationalHealthPsychology.2000,5:95~100[5]DiefendorffJM,GosserandRH.Understandingtheemotionallaborprocess:acontroltheoryperspective.JournalofOrganizationalBehavior.2003,24:945~959[6]BrinerRB.Theneglectandimportanceofemotionatwork.EuropeanJournalofWorkandOrganizationalPsychology.1999,8:323~246[7]ZapfD.Emotionworkandpsychologicalwell-being:Areviewoftheliteratureandsomeconceptualconsiderations.HumanResourceManagementReview.2002,12:237~268[8]GlombTM,TewsMJ.Emotionallabor:Aconceptualizationandscaledevelopment.JournalofVocationalBehavior.2004,64:1~23[9]HolmanD,ChissickC,TotterdellP.Theeffectsofperformancemonitoringonemotionallaborandwell-beingincallcenters.MotivationandEmotion.2002,26:57~81[10]PugliesiK.Theconsequencesofemotionallabor:effectsonworkstress,jobsatisfaction,andwell-being.MotivationandEmotion.1999,23:125~153[11]PoynterG.Emotionsinthelaborprocess.EuropeJournalofPsychotherapy,Counseling&Health.2002,5(3):247~261AReviewofResearchonEmotionalWorkSunJuncai,QiaoJianzhong(CollegeofEducation,NanjingNormalUniversity,Nanjing210097)Abstract:Emotionalworkfocusesontheinternalregulatoryprocessesinordertoexpresstheemotionconsistingwiththeorganizationalexpectation.Itisanimportantfactorthatinfluencestheleveloforganizationalperformanceandwhetherorganizationalgoalscanbeattained.Thisarticlefirstintroducewhatisemotionworkandit’scharacteristics,andonthebaseofwhichsummarizesthestateofemotionworkinvestigationthroughvalencejudgments,styleofemotionalexpression,emotionregulationstrategies,theorymodel,andconsequencesofemotionwork.Keywords:emotionalwork;emotionalexpression;displayrules;regulation.
本文标题:情绪性工作的研究现状
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