FEG公司关键岗位员工胜任力模型的研究

上海交通大学硕士学位论文FEG公司关键岗位员工胜任力模型的研究姓名：马霄菁申请学位级别：硕士专业：工商管理指导教师：石金涛20070128FEGFEGFEGFEGFEG()1414FEGSTUDYONCOMPETENCYMODELOFKEYPOSITIONSINFEGCOMPANYABSTRACTIn21stCentury,theelectricitymanufactoryindustryhascomeintotheage,thatthetechnicaldevelopsonahighspeedandtheeconomicsbecomesawholeglobal.Themarketcompetitionofelectronicscomponentsdistributionindustry,whichisrelevanttotheelectricitymanufactoryindustry,hasbeenemphasizedonHumanResourceCompetitioninsteadofotherresources.Howtheenterprisescangainandremaindominantpositionintheglobalcompetitionhasattractedpeople’sattention.Thecompetitionmodelsofelectronicscomponentsdistributioncompanieshasbeenchangedfrominchargeofkeyresources,includingtechnicalpatents,todevelopingcorestaffs.MoreandmorepeoplerealizedthatHumanResourceisthecorecompetitionthatcannotbeimitatedbyothercompanies.Inrecentyears,thestudyofthecompetencymodelbringsnewmethodandbasictheorytoenterprises’HumanResourceManagement.ThisthesiswillshowyouanexampleonsettingupandimplementthecompetencymodelsofFieldSalesEngineerandFieldApplicationEngineerinFEGCompany,whicharekeypositionsofelectronicscomponentsdistributioncompanies.Firstly,thearticleintroducesthebusinessmodelsofelectronicscomponentsdistributionindustry,includingcompetitionstatusandHumanResourceenvironment.ThearticlealsomakesitclearthatFEGwillgainthekeycapacityofcompetitionthroughofferingthecustomerdesignsolutionsandvalueaddedservices,whichwillbeendeliveredbyFieldSalesEngineersandFieldApplicationEngineers.ThecompetencyofthesecorepositionswillbeenthemainfactorofFEG’scorecapacityofthecompetition.Secondly,thearticlereviewstheconceptsofcompetencymodel,principlesandnormalmethodsofsettingupcompetencymodels.ConsideringtherealsituationofFEG,theCompanyusesacompromisedandsimplewaytobuildupthecompetencymodel.ItcombinestheBehaviorEventInterview,ExpertsDiscussion,QuestionnairesandLiteraturesreferencetogainthe14competencyindexes.Thenitdefinesthecompetencyitemsinto2-7grades.TheFAE&FSEcompetencymodelswerefinallyfinished.Inthe3rdchapterIwouldliketoemphasizedtoshowyouhowtheFEGusingtheFAEandFSEcompetencymodelintothe4bigmodulesofHumanResourceManagementSystem,thatarerecruitment,compensation,performancemanagement&training.Itexploreshowtousingthecompetencymodel,andsupporttherecruitment,developingandencouragingtheexcellentFAEs&FSEsofelectronicscomponentsDistributionCompany.Atthelastofthearticle,furnishthefurtherproposalsofthecompetencymodel.KEYWORDS:competencymodel,electronicscomponentsdistributionindustry,sales,fieldapplicationengineer,humanresourcemanagement20061226:2006122620061226MBAFEG11.1FEG1.1.1FEGOEM2001FEGFEGITFEGMBAFEG210FEGDesign-InDesign-Win3-5%10-20%3%FEGOEMMBAFEG31.1.2FEGFEG1.1.3FEGFEGFEG35FEG10100FEGFEG1.21.2.1(1)MBAFEG4-1933.Carr-Saunders)Wilson),.(Carr-Saunders)(Wilson)(Pearson):,20701973.C.(DavidC.McClelland)BehaviourEventsInterviewBEI,McBer&companyHayGroupHay-McBer(2)MBAFEG5McClelland1973Boyatzis,1982Lyle.MSpencer,1993SpencerMcClleland,1994Fleishman,Wetrongen,Uhlman,&MarsnallMies,1995Mirabile1997Green1999SpencerMcClleland1994(3),MBAFEG61-1FIGURE1-1CompetencyIcebergModel1-11.2.2FEGFEG3FEGFEGFEGFEGFEGFEGFEGFEGFEGFEGFEG,MBAFEG71.2.31BEIMBAFEG8(2)(3)(4)1.2.4FEGFEG328MBAFEG9FEGFEG2-12-1FEGFIGURE1-1ProcedureofSettingUpFAE&FSECompetencyModelinFEGFEG2.1FEG3:,MBAFEG10Design-InDesign-Win2.2FEG328FEG2.3FEG()()FEG19(1)AB(2)MBAFEG11AB(3)ABC(4)A:(5)AB(6)/MBAFEG12A(7),AB(8),AB(9)AB(10)A(11)MBAFEG13AB(12)AB:(13)(A)(14)ABMBAFEG14(15)ABC(16)AB(17)AB(18)ABCMBAFEG15D(19)A(A)FEG194040402.419A10B5C4A:AB:100%2-12-140AAB140100.0040100.00240100.0040100.0033997.5040100.00MBAFEG1643895.0040100.0053792.5040100.0063382.5040100.0073280.0040100.0083177.5040100.0092460.003997.50102152.503997.50111435.003792.50121435.003690.00131435.003587.5014922.502767.5015820.002767.501637.502562.501725.00820.001812.50717.501900.0000.002-22-2FEG40100.00100.00100.00100.00100.00100.0097.50100.00100.0095.00100.00100.0092.5096.88100.0082.5096.8887.5080.0096.8887.5077.5087.5075.0060.0053.1375.0052.5043.7575.0035.0040.6362.5035.0028.1312.5035.0018.7512.50MBAFEG1722.5018.7512.5020.009.380.007.506.250.005.003.130.002.500.000.000.000.000.00AABA2-2AB100%70%2.52.5.1A10AB70FEG2.5.2,FEG2-32-3FEGMBAFEG18()FEGFEG(1)FEG(2)FEG(3)FEG(4)FEG(5)FEG(6)FEG2.5.3FEG1-7(1)MBAFEG192-42-4AA.1A.2A.3A.4A.5A.6A.7A.8BB.1B.2B.3B.4B.5(2)MBAFEG20,,FEG2-52-5AA.1A.2A.3A.4A.5A.6MBAFEG21A.7A.8ABBCBB.1B.2B.3B.4B.5(3)2-62-6AA.1MBAFEG22A.2A.3A.4A.5A.6A.7BB.138B.2B.3B.416~50B.5B.6CMBAFEG23C.1C.2C.3C.4C.5(4)2-72-7AA.1A.2A.3MBAFEG24A.4A.5A.6BB.1B.2B.3(5)2-82-8AA.1A.2MBAFEG25A.3A.4A.5A.6A.7BB.112B.2B.3B.4B.5(6)2-92-9MBAFEG26AA.1A.2ABA.3A.4A.5A.6BB.112B.2B.3B.4B.5(7)MBAFEG272-102-10AA.1A.2A.3A.4A.5A.6A.7/BB.1B.2//MBAFEG28CC.1C.2C.3/D.D.1D.2D.3D.4D.5(8)2-112-11AA.1MBAFEG29A.2A.3A.4A.5A.6A.7(9)2-122-12AA.1MBAFEG30A.2A.3A.4A.5//15%A.6A.7A.8BB.1B.2B.34-15MBAFEG31B.415B.5B.6B.7CC.1C.2C.3C.4).(10)2-132-13MBAFEG32AA.1A.2A.3A.4A.5A.6A.7(11)2-142-14AA.1A.2A.3A.42A.53-12A.61-2MBAFEG33BB.1B.2B.3B.4B.5B.6(12)2-152-15AA.0A.1A.2A.3A.4A.5BB.1B.2MBAFEG34B.3B.4B.5(13)2-162-16A