质量经典培训资料（英文版）

Copyright©1993-2001,HughJackEngineerOnaDiskOverview:Thisnotesetispartofalargercollectionofmaterialsavailableat©1993-2001,HughJackemail:[e-mail]:[phone]fax:[phone]page21.TABLEOFCONTENTSTABLEOFCONTENTS..........................................................................................................2QUALITYCONTROL.............................................................................................................4INTRODUCTIONTOQUALITY----------------------------------4PRACTICEPROBLEMS----------------------------------------7STATISTICALPROCESSCONTROL...................................................................................9CONTROLCHARTS------------------------------------------9CONTROLCHARTSFORATTRIBUTES---------------------------18INSPECTIONFORQUALITY..............................................................................................23ACCEPTANCEOFLOTS--------------------------------------23SCREENING-----------------------------------------------23THECOSTOFSAMPLING-------------------------------------24SINGLE/DOUBLE/MULTIPLESAMPLEDPLANS--------------------26OPERATINGCHARACTERISTIC(OC)CURVES---------------------27MIL-STD-105DANDANSI/ASQCZ1.4-1981------------------------34ANSEREDQUESTIONS---------------------------------------36UNANSWEREDPROBLEMS-----------------------------------39QUALITYCONTROLPROJECTS--------------------------------44ANSWERSTOSELECTEDPROBLEMS:---------------------------45QUALITYCONTROLFORMS----------------------------------50QFD(QUALITYFUNCTIONALDEPLOYMENT)............................................................52REFERENCES----------------------------------------------64DETERMININGCAUSESOFPROBLEMS........................................................................65CAUSEANDEFFECTDIAGRAMS-------------------------------65PARETODIAGRAM-----------------------------------------67MATRIXANALYSIS-----------------------------------------68TOTALQUALITYCONTROL.............................................................................................69W.EDWARDDEMING’S14POINTS.................................................................................70TOTALQUALITYMANAGEMENT(TQM)......................................................................71PROCESSCAPABILITY......................................................................................................71SIXSIGMAQUALITY.........................................................................................................73DESIGNOFEXPERIMENTS...............................................................................................75OVERVIEW-----------------------------------------------75n-FACTORIAL----------------------------------------------76TAGUCHIMETHODS..........................................................................................................79REFERENCES.......................................................................................................................79DESIGNOFEXPERIMENTS...............................................................................................80OVERVIEW-----------------------------------------------80n-FACTORIAL----------------------------------------------81PRACTICEPROBLEMS---------------------------------------84REFERENCES----------------------------------------------85ISO9000..................................................................................................................................86ISO14000...............................................................................................................................90PRACTICEPROBLEMS---------------------------------------91page3QualityControlandMethodspage42.QUALITYCONTROL2.1INTRODUCTIONTOQUALITYThequalityofaproductisdeterminedbyhowwellitsuitsyourneeds.-reliability-durability-safety-maintainability-cost-?Wheredowehavetochangeproductioninanindustrytoimprovequality?-EVERYWHERE!-Specifications-clarifywhatisimportantinaproduct,therestissecondpriority-Design-Onlydesignaproducttomeetspecifications,anymoreisawasteoftimeandresources.Forexample,ifachemicalcompany‘tunes’theirpro-ductionforacertainimpurityinarawmaterial,asuddenimprovementmighthurttheirproductquality.-Production-tomeetthespecifications-Inspection-ensureconformancetothespecifications,andcorrectproblems.-ReviewofSpecifications-makesurethespecs.describetheproductwell,thespecsareusefultocustomers,etc.Twomainapproachestoquality,-inspection-accept/reject-processcontrol-constantlyexamineinputandoutputandrefineprocess.Typicaloptionswhenproductsfailinspection.-Reworks(highcost)-Scrap(highcost)-Sellanyway(upsetcustomers,poorreputation)-Downgrade(lowerreturns),e.g.trytogetlargestchickeneggs,butwhensmallereggsareproduced,sellforless.Whataresomeofthedifferentwaystoinspectprocesse