360度绩效反馈考核模型的研究

华中科技大学硕士学位论文360度绩效反馈考核模型的研究姓名：陈婷申请学位级别：硕士专业：系统工程指导教师：吴相林20050430I——360360360360360IIAbstractPerformancemeasurementisaveryimportantpartandacorecontentofcorporation’shumanresourcemanagement.Itisaveryimportantissueofhumanresourcemanagement’sperformancemeasurement,howtoequallyandexactlyevaluateemployeesperformance.Itisalsoveryrealisticformoderncorporationsthat,byresearchingcorporationsanddesigningperformancemeasurementsystemsormodeswhicharesuitablefortheparticularcorporations,corporationscanpromotethelevelofHRmanagementandthegeneralmanagementofthemselves,andcanimprovetheircompetition.Thispaperstartsfromperformancemanagementsystem,andthenextendstoperformancemeasurementwhichisonepartofperformancemanagement.Itfirstsumsupdomesticandinternationalperformancemanagementsituationsandanalyzesrelevanttheories,andthenexpoundsthemeaningofperformancemeasurementandtheoryreferences,andfinallyconcludesthepresentpopularstandardsandprogramsandimplementsofperformancemeasurement,andcomparesthesemeasurementmethodstosummarizetheiradvantagesandshortages.Secondly,thispaperstressestodiscuss360degreefeedbackperformancemeasurement.Itdescribesitsmeaningandtheorybasic,andanalyzesvariousgroupofvaluators’advantagesandshortagesof360degreefeedbackperformancemeasurement,andfinallyconcludesitscriterionandnotices.Thirdly,undertheguideofquantificationmeasurementtheory,thispaperintroducesquantificationmeasurementmethodwhichusestheanalytichierarchyprocesstodefinemeasurementtargetandtheweightofvariousgroupofvaluators,isbuiltunderthebasisas360degreefeedbackperformancemeasurementandcombiningwithmultiplefactorsgeneralmeasurement.Itcandealtheperformancemeasurementresultquantificational.Atlast,thispaperanalyzesaquantificationalperformancemeasurementmodelsampletoproveitspointandconclusion.Keywords:PerformanceMeasurementQuantificationalMeasurementSystem360degreeFeedbackPerformanceMeasurementAnalyticHierarchyProcess_____()11[1][2]MBOKPI360BSCEVA[3]1.122000“”191905405060196887.11%197496.15%1000100%3[4][5]DouglasH.Flint[5]Balkin&Gomez-Mejia1995[6]9265%1.212“”[7][8][9][10]34[11][12][13]4(task)(contextual)(),[14]1.315231.43603601————2360——3603360AHP3606722.1[15]123“”456[16]82.22-12-19[17]2.310[15]2.4[18]2.4.1————20————112.4.2————————————1“”“”“”————2123——————[19]2.52.5.1121332.5.21234561478[20][21]2.5.3[21]2.6[22][23]1152“+”“-”“+”“+”3“”3040301020402010%45166“”“”7“”()8BARSBehaviorallyAnchoredScale()()17(10)BARS[24]2.712318“”“”[25]2.81219345()[26]2033603.1360360[27]3603-1[28][29]3-1360360360360213603603603603.2360360()==+()()=0=+()36022360[30]3.3360190%“”“”223“”“”33604“”5[31]24FieldReview[32][33]6Bem[34]360360360[30]253.4360360360360136023603602633603604360360[35]3.53603601360273602360(1)(2)(3)(4)3603360“”4“”“”(1)(2)(3)3603603604528[30]294360360360“”[19]4.1306“”“”——“”“”“”“”[36][37]314.24.2.136012360360[15]4.2.232[38]112123{,,}Xxxx=LLkXs1smkX(k)kkk12sX{x,x,,x},k1,2,s==LLkjkjkj1,xxu(x)0,xx⎧∈⎪=⎨∉⎪⎩ljjkk1f(x)u(x)==∑jf(x)jxjmjjk1f(x)w=f(x)=∑3AHP(TheAnalyticHierarchyProcess)233[39]4.2.3AHP(T.L.Saaty)2070AHP1AHP23AHP[40]LL1344.2.4[41]AHPAHPAHPAHP1354-124-1AHPA1A2AnA12nAAAM1121n1aaaM1222n2aaaM………………1n2nnnaaaMijijajiij1aija=1iAjAija1iAjAija1iAjA1-9ija1-9364-2A1357924683AAiA0l-=illmaxAAmaxlln3≥nSaatylmax310-Saatylmax1Anniawnnjiji,,2,1,1*L==∏=2∑==niiii**ni,,2,1L=3A∑==niijjaS1nj,,2,1L=4lmaxlmax=iniiSw⋅∑=1n-maxlAijaij=l2...n(ConsistenceIndex)C.I.37C.I.=1max--nnlC.I.R.I.(RandomIndex)C.R.(ConsistenceRate)C.R.=C.I.R.I.C.R.AC.R.0.1AijaC.R.0.1AijaWn[42]4-3nR.I.n2345678910R.I.0.000.580.901.121.241.321.411.451.494iijijkijkl(l)=(l)=……4.3360384.3.11123m{,,}Xxxxx=L2123n{,,}Yyyyy=L3123{,,}nZzzzz=L11njjz==∑123,,nzzzzLAHP4123{,,}MPpppp=L123{,,}MQqqqq=L0100lq≤≤(=1,2,M)lLQPQ={100807060}P={}QP1008070605360123{,,}NAaaaa=L123{,,}N=L11Nkkw==∑AHP396XYPixjyijR1p2p3p4p1a11r12r13r14r2a21r22r23r24r3a31r32r33r34rklrkalpka1kllr∑7ixjyAP11121312122232ijijijijijMijijijijMijijijijNMNMNMNMrrrrrrrrRrrrr⎛⎞⎜⎟⎜⎟=⎜⎟⎜⎟⎜⎟⎝⎠LLMMMOMLixjy*ijijBWR=ix1*iimBCZB⎛⎞⎜⎟=⎜⎟⎜⎟⎝⎠M40ix*TiDCQ=1**iTiimWRDZQWR⎛⎞⎜⎟=⎜⎟⎜⎟⎝⎠M4.3.21Yjy2[37]4153605.15-134331023231232132335-15-15-1P1P2P3P1P1122P1123P1/21/21421nniawnnjiji,,2,1,1*L==∏=*1w=1.256*2w=1.256*3w=0.6302∑==niiii**ni,,2,1L=1w=0.4002w=0.4003w=0.2003A∑==niijjaS1nj,,2,1L=1S=2.5002S=2.5003S=54lmaxlmax=iniiSw⋅∑=1lmax=35C.I.=1max--nnlC.I.=0C.R.=C.I.R.I.R.I.=0.58C.R.=0(0.400,0.400,0.200)W=431P11P12P13P*i'w'iw11P1221.5870.50012P1/2110.7940.25013P1/2110.7940.250S'244--max'l=3C.I.'=0C.R.'=00.1'iw2P21P22P23P24P*i''w''iw21P11/31/41/50.3590.07722P3111/21.1070.23823P41111.4140.30324P52111.7780.382S''134.3333.2502.700--max''l=4.048C.I.''=0.016C.R.''=0.0180.1''iw3P31P32P33P*i'''w'''iw31P11/320.8740.23032P3152.4660.64833P1/21/510.4640.122S'''4.51.5338--44max''l=3.004C.I.''=0.002C.R.''=0.0030.1'''iwiijijkijklW(l)=……10W=(0.200,0.100,0.100,0.031,0.095,0.121,0.153,0.046,0.130,0.024)5.2360360*iwiw12242220.3051/2122111.1220.1711/21/2111/21/20.6300.0961/41/2111/21/20.5610.0861/2122111.1220.1711/2122111.1220.171S3.2506101266--maxl=6.061C.I.=0.012C.