人力资源发展与管理讲义-绩效管理（PPT 65页）

Section8Section8Performancemanagementandevaluation人力资源发展与管理讲义2在讲座之后，学员们能够按照绩效评估的方法和原理，讨论本单位绩效评估的现状。绩效评估教学目的：人力资源发展与管理讲义3绩效评估思考题：1.直线部门和HR部门在绩效评估中的职责是什么？2.绩效评估的主要方法有哪些？3.什么方法比较适合你的单位？人力资源发展与管理讲义4ContentsAdiagnosticapproachtoperformanceevaluationFormatofevaluationSelectedevaluationtechniquesPotentialproblemsinperformanceevaluationsThefeedbackinterview人力资源发展与管理讲义5案例分析CaseAnalysis罗云----地区经理--10个供应站老马----供应站主任学历不高业绩突出--客户关系好,下属关系好人力资源发展与管理讲义6ContentsAdiagnosticapproachtoperformanceevaluationFormatofevaluationSelectedevaluationtechniquesPotentialproblemsinperformanceevaluationsThefeedbackinterview人力资源发展与管理讲义7AdiagnosticapproachtoperformanceevaluationPerformancemanagementPerformanceevaluationPurposeofevaluationPerformanceevaluationandlaw人力资源发展与管理讲义8Performancemanagement(p.243)Istheprocessbywhichexecutives,managers,supervisorsworktoalignemployeeperformancewiththefirm’sgoals.Ithasaprecisedefinitionofexcellentperformance,usesmeasurementsofperformance,andprovidesfeedbacktoemployeesabouttheirperformance.performanceevaluationiscrucialpartofafirm’sperformancemanagement.人力资源发展与管理讲义9Performanceevaluation(P.244)istheHRMactivitythatisusedtodeterminetheextenttowhichanemployeeisperformingjobeffectively.Otherterms:Performancereviews,EmployeeappraisalPerformanceevaluation,Meritrating,Personnelrating,Employeeevaluation人力资源发展与管理讲义10绩效评估的本质通过科学的评估标准和方法，对员工的工作绩效进行定期的评估，从而全面了解员工完成工作的情况，发现其不足和存在的问题，并提出相应的改进措施。人力资源发展与管理讲义11PurposesofevaluationDevelopmentandTrainingRewardsMotivationLegalcomplianceHumanresourceandemploymentplanningCompensationCommunicationsHRMresearch人力资源发展与管理讲义12绩效评估的目的及与其他工作的关系绩效评估提高激励水平保持测评工具的信度和效度加强上下级沟通培训与发展需要依据人力资源需求与供给依据任免等人事决策依据奖酬根本依据遵守法律人力资源发展与管理讲义13ContentsAdiagnosticapproachtoperformanceevaluationFormatofevaluationSelectedevaluationtechniquesPotentialproblemsinperformanceevaluationsThefeedbackinterview人力资源发展与管理讲义14ProcessEstablishperformancestandardsEstablishpoliciesHaveappraisergatherdata.Discusstheappraisalwiththeemployee.Makedecisionsandfiletheappraisal.Haveappraiserappraiseemployees’performance.Sixsteps:人力资源发展与管理讲义15绩效评估与管理的循环图时间：中期中期检查与回顾适当调整目标绩效评估与管理循环图时间：年末实施评估结果运用时间：日常工作中指导反馈时间：年初制定业绩目标计划制定个人能力发展计划人力资源发展与管理讲义16EstablishcriteriaDefinition:thedimensionsofperformanceupwhichanemployeeisappraised.Aneffectivecriteriashouldprocessthecharacteristics:•Reliability•Relevance•Sensitivity•Practicality人力资源发展与管理讲义17Whenshouldappraisalbedone?Twochoices:Scheduledforarbitrarydates,suchasthedatethepersonwashired.Scheduledatthecompletionofataskcycle.人力资源发展与管理讲义18InvolvementofOMandHRMinPAPerformanceAppraisalfunctionOperatingmanager(OM)Humanresourcemanager(HRM)EstablishperformancestandardsApprovedthestandardsCalculatedbyHRMandengineersSetpoliciesonwhenPAtakesplaceApprovedthepoliciesRecommendsthepolicySetpoliciesonwhoappraisesApprovedthepoliciesRecommendsthepolicySetpoliciesoncriteriaofappraisalApprovedthepoliciesRecommendsthepolicyChoosetheappraisalsystemApprovedthesystemRecommendsthesystemTraintheratersDonebyHRMReviewemployee’sperformanceDonebyOMDiscusstheappraisalwiththeemployeesDonebyOMFiletheperformanceappraisalDonebyHRM人力资源发展与管理讲义19Whoshouldappraisetheemployee?AcommitteeofseveralsupervisorsTheemployee’speers(coworkers)Theemployee’ssubordinatesSomeoneoutsidetheimmediateworkstationSelf-evaluationAcombinationofapproaches,suchas360-degreefeedbacksystem.人力资源发展与管理讲义20绩效评估的执行者直接上级同级自我下级绩效评估委员会360度反馈人力资源发展与管理讲义21绩效评估的实施程序1.在确定绩效评估的目标并开发和选择了评估的方法后，选择评估者2.培训评估者3.评估前信息发布和动员4.确定实施评估的具体日程安排5.评估结果的有效处理（统计）6.评估结果的分析和评定7.评估结果的反馈及安排面谈（面谈培训）8.建立绩效评估的申诉渠道9.绩效评估的档案管理人力资源发展与管理讲义22绩效评估的成功要素1.获得最高管理层的强力支持2.广泛调查并搜集评估指标信息3.确认评估指标和权重系数4.选择合适的绩效评估工具5.精心挑选评估者6.培训评估者7.有效处理评估结果8.绩效反馈，建立面谈制度9.建立申诉渠道10.绩效评估档案管理人力资源发展与管理讲义23ContentsAdiagnosticapproachtoperformanceevaluationFormatofevaluationSelectedevaluationtechniquesPotentialproblemsinperformanceevaluationsThefeedbackinterview人力资源发展与管理讲义24SelectedevaluationtechniquesTwoBroadcategoriesIndividualevaluationmethodsMultiple-personevaluationmethodsGraphicratingscaleForcedchoiceEssayevaluationCriticalincidenttechniqueBehaviorallyanchoredratingscaleBehavioralobservationscalesRankingPairedcomparisonForceddistributionManagementbyObjectives人力资源发展与管理讲义25绩效评估的方法图表比例法关键事件法行为锚定法(BARS)评语法交替排列法对偶比较法强制分配法目标管理法人力资源发展与管理讲义26Systematicapproachesofevaluation平衡计分卡TheBalancedScorecard(BSC)关键业绩指标keyperformanceindex(KPI)目标管理法managementbyobjectives（MBO）人力资源发展与管理讲义27GraphicratingscaleTypicalgraphicratingscale:Name_______________Department________________Date______________outstandinggoodsatisfactoryfairunsatisfactoryQuantityofworkVolumeofacceptableworkundernormalconditionsComment:QualityofworkThoroughness,neatnessandaccuracyofworkComment:KnowledgeofjobClearunderstandingofthefactsorfactorspertinenttothejobComments:PersonalqualitiesPersonality,appearance,sociability,leadership,integrityComment:人力资源发展与管理讲义28outstandinggoodsatisfactoryfairunsatisfactoryCooperationAbilityandwillingnesstoworkwithassociates;supervisorsandsubordinatestowardcommongoalsComment: