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1PerformanceManagement1.ObjectiveSetting2.Engagement3.Appraisal4.Reward/2PositionAnalysisPositionEvaluationObjectiveSettingPerformanceReviewCompensationHumanResourceDevelopmentAllocateresponsibilitiesSetobjectivesReviewresults••---••••()3••()•()•••••/•4••??•••()•5213470%20%••••••••••••••••••••,6•/•(/)•••••••••••••••••••••••••7ObjectiveSetting8/Yougetwhatyoumeasure.Yougetwhatyoupayfor.HR59--–•••••–••–••••–••••10BUGKSFKPI511KPIABCDEFGHI………………………100100100100100100100100100100KPI126MBO1954“”1960“”---1961“”“”ObjectiveSetting1.2.3.4.13ObjectiveSettingMBOMBO4----(MBO)ObjectiveSetting(/)14ObjectiveSetting/:15//43214321321321bbbbbbbbbbbbbbbbbbbbb720021306911130593046303630“”2730515:16ObjectiveSetting100%100%OverallPerformanceAppraisalObjectiveSettingJobDescription•5-------A---------Outstanding•4--------B---------ExceedsRequirement•3--------C---------MeetsRequirement•2--------D---------NeedsImprovement•1--------E---------Unacceptable:ObjectiveSetting/…………17ObjectiveSetting:()()1.1.•••2.2.••3.3.•••Whatdowemeasure“”•//••ObjectiveSetting18/()()•••••••••••••••ObjectiveSetting19Quantity••••••••••Quality--------ObjectiveSetting20Cost•••Time••••HumanReactions•••••••360?ObjectiveSetting//ObjectiveSetting211.2.3.4.5.6.7.ObjectiveSetting:()•••••ObjectiveSetting22ObjectiveSetting1,2,1,2,1,2,3,/1,1,1,1,2,1,2,/1,1,2,3,4,5,/6,23ObjectiveSetting•1.(Benchmark)2.()•1.2.3.•SMART•1.()()()2.()ObjectiveSettingSMARTSpecific()Measurable()Agreed()Realistic()Timebound()Cost()24•1X•21/1040•31/1•4•515/115%•66/1X•7X•82%•9•105%15%ObjectiveSettingObjectiveSetting•2/(611)••Ongoing•••250//•••TeamBuilding••Ongoing•31/12/2001••/4/•5%2%••(TeaTalk)•••369••100%•3/•5%•••31/5/2001•TQC•10/1/2001••TargetTimeMeasurementActionPlanObjectives(+)25ObjectiveSetting----------ObjectiveSetting()//26ObjectiveSetting12•••20-3051.2.32.24003.1504.55.495%10100%1.2.3.()4.5.6./1.32.3.151004.25.86.300ObjectiveSetting275%123020%123250(2)25%15;2,32-3250%1623-53247000495%6100%/20011120011231ObjectiveSettingObjectiveSetting28ObjectiveSetting:()--Why?---What?---How?Why?(Results)What?(Objectives)How?(ActionPlan)Why?What?How?Why?What?How?ManagerSubordinateSub-SubordinateObjectiveSetting:()••15•6/2001•7/2001/•Why••15•6/2001•7/2001/••6/2001•7/2001•8/2001•8/2001•8/2001WhatHowWhyWhatHow()29()•••••100•()•WhyWhatHowA()B()WhyWhatHowObjectiveSettingObjectiveSetting()10/200111/200112/2001WhyWhyWhatWhatHowHowX30()•••••100•()•••••••••100•()••••Compa-ratio•WhyWhatHowA()B()WhyWhatHowObjectiveSettingObjectiveSetting()10/200111/200112/200110/200111/200112/200101/200211WhyWhyWhatWhatHowHowX31ObjectiveSetting1.()2.3.()4.()5.6.7.8.9.10.11.12.ObjectiveSetting(1)•/()••32ObjectiveSetting(1)()••••ObjectiveSetting(1)()••••••••33ObjectiveSetting(1)()•IPO•ERP••ObjectiveSetting(1)()••••••••34ObjectiveSetting(2)•••()Do'sDDoonn''ttss/320%XXX10%t.35•KSF•KSFKPI•KPI••/()()•••••••••••••••ObjectiveSetting36SelfAwarenessSocialAwarenessSelfManagementSocialSkills•/•••Empathy••••••••/•••••EI37BARSBOSBES38ObjectiveSetting(BARS)--BehaviorallyAnchoredRationScale“”1-7BARS5•••••39(BARS)--BehaviorallyAnchoredRationScale••3•3~6•6•(BARS)--BehaviorallyAnchoredRationScale••3•3~6•6•40(BOS):BehaviorObservationScale,...,...18.Sharepersonalcareerexperience17.Encouragehe/sheexceedyourselfinsomecareer16.Recommendrelevantlearningmaterial15.Arrangejobrotation14.Arrangespecialassignment“”13.Applyplanned“onthejob”training12.Recognizetheapplication11.Providefeedback10.Observeapplication9.Offeropportunityforapplication8.Makehe/shepresent/sharethelearning7.Check“takeaway”whenhe/sheisback6.Understand“takeaway”5.Findtrainingresources4.Coachvariouswaysofdevelopment“”3.Encouragehim/hertohavedevelopmentplan2.Learningtimereserved1.LearningbudgetinplaceRating(1-3)BehaviorBehaviorCoachingChecklist/--41WeaknessMBOBOSBARSApplicationStrengths42----,,,---,--Weakness------MBO-----BOS-----,-,,BARSApplicationStrengthsObjectiveSetting•1/12/2001•Ongoing••1500••••Ongoing••1/2••“”•30/3/2001•(80%)•$***•••TargetTimeMeasurementActionPlanObjectives(+)43ObjectiveSettingOngoing(3605%)••Ongoing2/••(12)30/4/2001••TargetTimeMeasurementActionPlanObjectives(+)ObjectiveSetting•Ongoing•30%•100%•••••1/2/2001••15/12/2001•(90%)••“”10%•••••10/3/2001•10/9/2001••••••TargetTimeMeasurementActionPlanObjectives***()44ObjectiveSetting•••SMART•••••1.2.3.4.5.ObjectiveSetting45Engagement•(Motivating)•(ProvidingFeedback)•(Coaching)!Engagement••••••••••••••46Engagement•••••COUPON••••••EngagementVS•••••“Feeladifference”•••••“Feeladifference”47Engagement•••••()EngagementRecognitionIt’ssoeasytodoandsoinexpensivetodistributethatthereissimplynoexcusefornotdoingit48EngagementGraham1.2.3.4.5.RecognitionissoeasytodoandsoinexpensivetoDistributethatthereissimplynoexcusefornotdoingit.EngagementFeedback•Listen•Ask,don’ttell•Description,don’tjudge•/BehaviournotPersonality•Bespecific•Feedbackfrequency49EngagementFeedback:•,•••,•••••••••••EngagementFeedback---•••••••••••50EngagementFeedback1“”HamburgerApproach••“”•2“BEST”•Behaviordescription•Expressconsequence•Solicitinput?STOP!•Talkaboutpositiveou
本文标题:注册人力资源管理师绩效培训模块讲义
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