绩效评估与影响评估(CarolPriestley)-兰

ITIE2010,LanzhouJune,2010Assessment:MeasuringPerformanceandImpact绩效评估与影响评估CarolPriestley卡洛•普瑞斯特里Thispresentationincludes:演讲纲要：•Background背景•Importanceofoutcomes社会产出的重要性Background背景介绍Originalresearch1996/97:UNESCO+IFLA起初研究始于1996/97:UNESCO+IFLA•IncludedresearchersfromAsia,AfricaandLatinAmerica•UNESCOOfficeforAsiaandPacific•IFLAregionalsectionforAsia&Oceania研究者来自亚洲、非洲、拉丁美洲，研究机构有UNESCO亚太分部，IFLA亚洲和大洋洲地区Thefocus研究重点•onruralinformationneeds农村地区信息需求•oncommunityinformationneeds社区信息需求•onequityinaccesstoinformation信息平等获取Provisionofrelevantinformationforusers为用户提供相关信息资源ThefocusonruralinformationTheprocessofinformationtransferintheruralsectorisveryimportantfordevelopmentPeoplehavetobemotivatedtomakeuseofknowledgeRuralpeoplebecometheprincipalactorsinanychange.Theirparticipationandinitiativemustbeused.农村地区信息需求农村地区的信息传输过程对于其自身发展至关重要农民必须积极地利用知识农民需要以积极参与的主动精神成为任何变化的主要角色。UNESCO/IFLAResearchobjectivesGoal:tocreatestandardscoveringtheevaluationandimpactoftheprovisionofinformationSpecificobjectives:•toprovideguidelinesonsettingthegoalsandobjectivesofinformationprovisionandsuggestfactorstobeconsideredindevelopinggoals;•toindicatethemethodologyandproceduresofassessmentandevaluation;•toindicatethecriteriabywhichperformanceandimpactcanbeassessed.UNESCO/IFLA的评估目的宗旨:建立信息服务所产生的影响以及评价的标准具体目标:•为建立信息服务的的宗旨和目标提供指导意见，并为目标建立过程中一些待考虑的方面提供建议；•说明评估的方法和程序;•说明绩效评价和影响评价的标准.TheimportanceofusingtheoutcomesofassessmentAssessmentprovides:•thoserunninginformationserviceswithastandardmeansofmeasuringtheeffectivenessoftheirserviceintermsofoperationsandimpact;•localgovernmentandotherprospectivefunderswithcorrectinformationontheimpactofinformationservicestolocalandnationaldevelopment;影响评价的重要性•为评价现有信息服务的业务效率和影响程度提供标准化的方法•对于当地政府和其他潜在的出资者对信息服务在地方和国家发展中影响的态度和期望，影响评价有其作用Theimportanceofoutcomescontd.Assessment•actsasastimulanttothosesettingupinformationservicesbyprovidingguidelinesonmeasurableexpectations;•enablesthoserunningservicestore-examineandre-definetheirmissionanddeterminenecessaryinputs,intermsofbuildings,resources,activities,etc社会产出/社会影响的重要性•通过提供评价指南和可测量的用户期望，影响评估成为新建信息服务的激励因素。•影响评估有助于重新建立和完善现有信息服务的目标，确立必要的投入（建筑、资源、活动等）。Assessmentresultsintoaction•Assessmentisundertakentomeasureimpactandeffectiveness;•theresultsguidehowthelibrary/informationserviceshoulddevelop;•eachresultisanalyzedandtheworkplansandbudgetsforlibrary/informationserviceadapted;•theassessmentprocessiscontinuous.评估带动服务•评估是针对信息服务的效率和影响;•信息服务的结果影响其的发展方向;•评估活动对每项结果进行分析，并制定出信息服务的工作计划和预算;•评估是一个连续的过程。Conclusion结论Applyingtheassessmentprocessprovides:评估活动的作用：•locallyandnationallyacceptedstandards适用于地方和全国范围的评价标准•keylibrary-responsibleinstitutions(suchaslocalgovernmentandministries)areabletoundertakestrategicplanningandbudgeting;便于图书馆的上级管理部门制定和实施战略性规划和预算Conclusioncontd.结论•librarymanagerscanprovidemoreefficientandeffectiveinformationprovision;图书馆管理者能够提供更有效率和效益•thereistransparencyandunderstandingforallstakeholdersinhowinformationservicesareperformingandtheimpacttheyprovide–thissupportsnewstrategies,newfundingandimprovementinservicetothecommunity.信息服务的绩效和影响对所有利益相关者都是透明和易理解的—因此评估对战略制定、资金筹备以及提升社区服务具有重要作用。ALWAYSLEARNFROMPREVIOUSEXPERIENCEANDUSETHEFINDINGSFROMASSESSMENTTOBUILDTHEFUTURE在评估活动中，可以总结经验、获得真知、共创未来Thankyou…questionsorcommentswelcome…欢迎您的提问…CarolPriestleyDirector,NIDA37/39LudlowRoad,London,W51NXEmail:[e-mail]: