绩效面谈和绩效改进（PDF37页）

CPM-HRSGTCH116—CPM-HRMPerformanceinterviewandimprovingperformance(CPM-HRM,GTCH116)DepewChenChiefTrainingCoacherofCPM-HRChiefConsultantofHRMGoodcareerManagementConsultingCo.,Ltd.CPM-HRSGTCH116AgendaPartoneEffectiveskillsforperformanceappraisalParttwoPlanningofperformancefeedbackandperformanceimprovementPartthreeJobsamplingofperformanceinterviewPartfourSharingexperiencePartfiveCasestudyCPM-HRSGTCH116GTCH116NO1CPM-HRSGTCH116TipsCPM-HRSGTCH116TipsCPM-HRSGTCH116CPM-HRSGTCH116HRManager“”CPM-HRSGTCH116Questions1,2?CPM-HRSGTCH116GTCH116NO2CPM-HRSGTCH116Depew’sPMScycleDepew’PMScycle—//CPM-HRSGTCH116Partone:EffectiveskillsforperformanceappraisalTypesandtargetsofPAIAbilities1—2——3—/—TypesandtargetsofPAICPM-HRSGTCH116Partone:Effectiveskillsforperformanceappraisal—effectiveperformanceinterviewapproachPIapproachAbilitiesCPM-HRSGTCH116Partone:Effectiveskillsforperformanceappraisal—SelectingsourceofappraisalinformationSelectingsourceofappraisalinformationAbilities360360CPM-HRSGTCH116Partone:EffectiveskillsforperformanceappraisalSelectingsourceofappraisalinformationAbilitiesAppraisalfromsupervisorsStrengthsWeaknesses———————SelectingsourceofappraisalinformationCPM-HRSGTCH116Partone:EffectiveskillsforperformanceappraisalSelectingsourceofappraisalinformationAbilitiesAppraisalfromsubordinatesStrengthsWeaknesses———————SelectingsourceofappraisalinformationCPM-HRSGTCH116Partone:EffectiveskillsforperformanceappraisalSelectingsourceofappraisalinformationAbilitiesAppraisalfromcolleagueStrengthsWeaknesses———————SelectingsourceofappraisalinformationCPM-HRSGTCH116Partone:EffectiveskillsforperformanceappraisalSelectingsourceofappraisalinformationAbilitiesAppraisalfromGroupStrengthsWeaknesses—“”————SelectingsourceofappraisalinformationCPM-HRSGTCH116Partone:Effectiveskillsforperformanceappraisal——SelectingsourceofappraisalinformationAbilitiesAppraisalfromcustomerStrengthsWeaknesses————SelectingsourceofappraisalinformationCPM-HRSGTCH116Partone:Effectiveskillsforperformanceappraisal——SelectingsourceofappraisalinformationAbilitiesSelf-appraisalStrengthsWeaknesses—————SelectingsourceofappraisalinformationCPM-HRSGTCH116Partone:Effectiveskillsforperformanceappraisal—————SelectingsourceofappraisalinformationAbilities360360degree-appraisal360StrengthsWeaknesses———/———SelectingsourceofappraisalinformationCPM-HRSGTCH116Partone:Effectiveskillsforperformanceappraisal—PreparingforperformanceappraisalPreparingforPA1Abilities———1————2———31234CPM-HRSGTCH116Partone:Effectiveskillsforperformanceappraisal—PreparingforperformanceappraisalPreparingforPA2Abilities———————CPM-HRSGTCH116Partone:Effectiveskillsforperformanceappraisal—FilloutPAFFilloutPAFAbilities—————————/———————————/——CPM-HRSGTCH116Partone:Effectiveskillsforperformanceappraisal—ProcessingperformanceappraisalProcessingperformanceappraisalAbilities—StartinginterviewCarrythroughinterviewFinishinterview————————————CPM-HRSGTCH116Partone:Effectiveskillsforperformanceappraisal“”—ProcessingperformanceappraisalSkillsforPAISkills“””““”“12345CPM-HRSGTCH116Partone:Effectiveskillsforperformanceappraisal—ProcessingperformanceappraisalEffectivedirectionforPAISkills——————————————————————CPM-HRSGTCH116Partone:Effectiveskillsforperformanceappraisal—ProcessingperformanceappraisalEffectivedirectionforPAISkills——————————————————————CPM-HRSGTCH116Partone:Effectiveskillsforperformanceappraisal—effectiveperformanceinterviewapproachPIapproachAbilitiesCPM-HRSGTCH116Partone:Effectiveskillsforperformanceappraisal—AvoidingerrorsofPAactivelyDiscoveringfromresearchSkillsErrorsHaloerrorLackofObjectivecriterionDecisionmakerIndividualbiasFocusonNear-behaviorsTrendtoMid-performance/Leniency/StrictnessCPM-HRSGTCH116Partone:Effectiveskillsforperformanceappraisal—SkillsfordiscussingbadperformanceSkills12“”3—“”—“”—“”—“50%”50%CPM-HRSGTCH116—PerformancefeedbackHowtomotivateemployeesSkillsParttwo:Planningofperformancefeedbackandperformanceimprovement——————————CPM-HRSGTCH116—ImprovingperformanceThemostimportantgoalSkillsParttwo:Planningofperformancefeedbackandperformanceimprovement—/————/—/————/CPM-HRSGTCH116—ImprovingperformanceSamplesimprovingperformanceSkillsParttwo:Planningofperformancefeedbackandperformanceimprovement10%25%340%420015%6010%30%36%10%CPM-HRSGTCH116—ImprovingperformanceSamplesimprovingperformanceSkillsParttwo:Planningofperformancefeedbackandperformanceimprovement/613—410—415—51091—51—512—630201—420—43012%12%—41—41512%—41—51—530CPM-HRSGTCH116HOMEWORKslideCPM-HRSGTCH116—ImprovingperformancePlanningforimprovingperformanceSkillsParttwo:PlanningofperformancefeedbackandperformanceimprovementCPM-HRSGTCH116Partthree:JobsamplingofperformanceinterviewExercisegroupbygroupSkills“”