长沙克雷科技有限公司员工绩效考核体系研究

湖南大学硕士学位论文长沙克雷科技有限公司员工绩效考核体系研究姓名：刘凤姣申请学位级别：硕士专业：工商管理指导教师：吴文华20060401IISWOTIIIAbstractKeleiCompanyofChangshaisfacingfiercecompetitivepressalongwithdevelopingoflightningpreventing.ComprehensivelyandscientificallyappraisaltheStaff'sperformance,thenbuildupaperfectperformanceevaluationsystem,whichistheimportantsafeguardforthecompanyinstructitsoperationandimproveitscorecompetitiveability.Firstly,thepapersummarizedtheoriginandconceptandmethodofPerformanceAppraisal,basedonthesuccessfulexperiencesofhightechnology,analyzedthedevelopmentofperformanceappraisalsystem,whatitbeen,anditsproblems,andtheinfluenceofdeficiencyappraisalsystemtothedevelopmentofKeleiCompany,byusingSWOT,gotthestratagemprogrammingandtheaiminthenearestfutureofthecompany.Thenitselectedtheappraisalmethods,usingtheBalancedScorecardformanagersandusingtheRatingtableforbasicstaffs.Bydeeplyanalyzedthecoremethodsandit’sfundamental,combiningthestrategyofthecompany,thispaperdesignedtheperformanceappraisalsystem,whichcontainedtheindexesandweightsandthepracticalforms,besides,usedaexampleasaguide,andthepaperdesignedafullperformanceappraisalsystemofstafftoo.Afterthat,thepapermadeadetaileddescriptionoftheflowofactualizingandinformingandfeedingbackofusingtheappraisalsystem.Atlastitanalyzedtheguardsandthevalidityandtheproceedingsmustbetakenotice.BasedonthefactualconditionsofKeleiCompany,usingsomescientificmethods,thispaperdesignedaperformanceappraisalsystem,whichbeaimatthecompanypertinenceandcouldbeoperated.Thesystemisabletopromotethehumanresourcemanagementandimprovetheworkingperformanceanditmightbeconsultedbygovernmentalenterprises.Keywords:Performanceappraisalsystem;Balancedscorecard;Ratingtable;ChangshaKeleiCompanyVII1.1PDCA..................................................................................51.2..............................................................................................103.1..............................................................................................213.2...............................................................233.3..............................................................................283.4...........................................................................443.5.......................................................................45VIII3.1...........................................................223.2...................................................303.3..................................................................................323.4...........................................................................323.5..................................................................................................333.6...................................................................353.7...........................................................353.8...................................................363.9......................................................................................373.10..................................................................................373.11......................................................................................383.12...........................................................................43I12-1-1[1]1.1[2]BSCKPIMBO[3]-2-1.21.2.11[4][5]2[6]RogersBredrupBredrup(1995)[7]AinsworthSmith(1993)Heisler(1987)0uinn(1988)TorringtonHall(1995)AinsworthSmith(1993)[8]-3-R.BruceMcAfeePaulJ.Champagne[9][10]Costello(1994)[11]Walters(1995)1.2.2(BSC)PDCAKPI1BSC2090RoberKaplanDavidNorton[12]1-4-23456125620SWOT3BSC1996[13]2KPIKeyPerformanceIndicationKPI-5-KPI(KPI)KPIKPIKPI()KPIKPIKPIKPIKPIKPI[16]3PDCAPDCATQMISO9000PDCAPDCAPDCA1.11.1PDCAPDCAACPD-6-4123.51.2.3IBM1PerformancePlanning(ManagingPerformance)PerformanceAppraisalRewardingPerformance[17]-7-2IBM[18]3KPI4[19]1.2.41[19]-8-2[20]3[21]4-9-[22]+1.3,“”“”-10-1.21.2-11-22.11989148266070%1200KV150KAISO9001160DK-DK-AGDK-T/WDK-200220032.2-12-44.9%“”“”2.2.1198519962.2.2199620002.2.32000-13-.2.312:345-14-62.4SMART2.4.12.4.2-15-2.4.32.4.42.4.52.4.6-16-173452.4.72.52.5.1-17-2.5.22.5.32.5.4-18-2.5.5-19-33.13.1.1SWOT2060SWOT3.1.1.1strengths1200060270%-20-3.1.1.2weaknesses123.1.1.3Threats123.1.1.4opportunities20031720200320063.1.23.1.2.170%-21-6GDP3%6%20043007010%203.1.2.2SWOT3.13.125%3050%-22-3.1.33.1.3.120%14071%3035280%128.1%4027%33.13.140%%%%%%14.319.212.516.76.67.738.123.165.066.666.684.619.023.110.08.310.03.828.634.612.58.316.63.810552401260263.1.3.2-23-3.23.23.23.2.1123421-24-5673.2.212-25-KPI343.2.31[24]-26-2[26]3[29]4-27-3.2.43.2.4.11992(1):(2)(3)3.2.4.21-28-3.33.323.2.4.3-29-12(1)25%3.2(2)3.2(3)3.2-30-4/3.23.2-31-3.2.4.4T.L.santyAHPAHPAHP3.33.4-32-3.3B1B2B3B450%10%10%30%20%10%40%30%40%10%20%30%60%20%10%10%40%20%30%10%40%20%30%10%3.440%30%20%30%40%35%20%25%26.5%47%30%26.5%30%100%3.2.4.5-33-3.2.4.6100B5%54435%880%510%330%650%1410%420%207380758581.33.53.53.550%10%10%30%8573758042.57.37.52481.32006-04-093.2.53.2.5.1-34-3.2.5.23(1)(2)(3)3433333.2.5.33.63.73.83.93.103.11-35-3.6201814122043027241830630282681830862