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PDCA-FTATrainingMay2010IAlwaysplaceclientlogoontherightbottomcorner,equidistantfromthegreyline,withamaximumheightequivalenttotheValeologo.I2010.05I2Agenda1.介绍Introduction2.问题描述(5W2H)–通知Problemcharacterisation(5W2H)-Notification3.保护客户,从挑选中得到信息–QRHowtosecurethecustomerandlearnfromsorting-QR4.找到根本原因–PDHowtofindtherootcauses-PD5.对策实施,检查有效性,经验学习卡–CACounter-measureimplementation,checkofefficiencyandLLCwriting-CA介绍IntroductionIAlwaysplaceclientlogoontherightbottomcorner,equidistantfromthegreyline,withamaximumheightequivalenttotheValeologo.I2010.05I4VALEO5000战略Strategy方法Method检查进度MeasureProgress5AXESValeo5000QRQCactivity质量管理系统QualityManagementSystem基于三现主义Basedon„SanGenShugi‟attitudeCOSTQUALITYGLOBALPRESENCETECHNOLOGYQRQCQuickResponseQualityControlQRQCQuickResponseQualityControlPDCA持续改进ContinuousImprovementIAlwaysplaceclientlogoontherightbottomcorner,equidistantfromthegreyline,withamaximumheightequivalenttotheValeologo.I2010.05I5SANGENSHUGIAttitudeSanmeans3–Genmeansrealoractual–ShugimeansideologySanGenShugi1.Gen-ba:RealPlace现场2.Gen-butsu:RealParts现物3.Gen-jitsu:Reality(Realdata)现实数据要了解其含意NeedtounderstandwhatisbehindIAlwaysplaceclientlogoontherightbottomcorner,equidistantfromthegreyline,withamaximumheightequivalenttotheValeologo.I2010.05I6Genba=Realplace现场态度:ATTITUDE:是否Doyou-用你自己的腿和眼睛?Useyourlegsandyoureyes?-会见问题相关人员?Interviewactorsofproblems是否Areyouabletobe:-出现在问题发生的地方Whereithappens-出现在问题发生的时间(及时)Whenithappens(now)好处:BENEFITS:-不靠猜想Noimagination-通过观察了解问题Observetounderstand-收集分析问题所需的信息TobeabletoanalyzeIAlwaysplaceclientlogoontherightbottomcorner,equidistantfromthegreyline,withamaximumheightequivalenttotheValeologo.I2010.05I7态度:ATTITUDE:是否Doyou-对比好/坏(零件,状态…)和标准Comparegoodandbad(parts,situation…)versusstandard好处:BENEFITS:-发现差异点Detectdifferences-发现与标准的差异Detectdeviationstostandard-识别相关”因素”IdentifyrelevantfactorsGenbutsu=Realparts现物IAlwaysplaceclientlogoontherightbottomcorner,equidistantfromthegreyline,withamaximumheightequivalenttotheValeologo.I2010.05I8Genjitsu=Realdata现实数据态度:ATTITUDE:是否Canyou:-用事实和数据说话Speakwithfactsanddata是否Doyou:-要求得到证明和数据Requestevidencesanddata-不接受”我觉得,我相信,也许…”Forbidwordssuchas“Ithink,Ibelieve,perhaps….”好处:BENEFITS:-准确性Beaccurate-自信,也令人信服Beconvincedandbeconvincing-节省时间GaintimeMAQMAQMAQIAlwaysplaceclientlogoontherightbottomcorner,equidistantfromthegreyline,withamaximumheightequivalenttotheValeologo.I2010.05I9QRQCBasedonSanGenShugiVideoQRQCN°1(9‟),N°2(11‟)Howtodealwithaproblem?IAlwaysplaceclientlogoontherightbottomcorner,equidistantfromthegreyline,withamaximumheightequivalenttotheValeologo.I2010.05I10PDCA–FTA概况Overview什么是PDCA-FTA?Whatisit?QRQC中使用的解决问题的方法AmethodologyusedduringQRQCactivitiesforproblemsolving.法雷奥用来对应各种问题的标准表格格式ItisastandardformatinValeoforallkindofproblems.2个部分组成2majorssteps:-快速反应Quickresponseactivity-分析AnalysisactivityIAlwaysplaceclientlogoontherightbottomcorner,equidistantfromthegreyline,withamaximumheightequivalenttotheValeologo.I2010.05I11PDCA–QR&Analysisoverview快速反应Quickresponseactivity:问题描述(5W2H)Problemcharacterization(5W2H)保护客户Customersecurisation-挑选Sorting-遏制措施Containmentactions-从挑选中得到信息(更新5W2H)Learningfromsorting(update5W2H).分析Analysisactivity:找到根本原因Rootcauseidentification–FTA,5个为什么,缺陷复现FTA,5Whys,defectreproduction.对策实施Countermeasuresimplementation经验学习卡Lessonslearnedcard.检查有效性Checkofefficiency24h5days10days30days30天,彻底杜绝问题再发30daysforpermanentelimination第一步是什么?Whatshouldyoudofirst?描述问题CharacterizetheproblemIAlwaysplaceclientlogoontherightbottomcorner,equidistantfromthegreyline,withamaximumheightequivalenttotheValeologo.I2010.05I14SYNRYN======0kmReturn-Resultsofsortinginafter-salesstocksCUSTOMERVIEW-Whathappened?[15]VEHICLE/ENGINE/REF.CUSTOMER[9]-Whatisthedifferencebetweengoodandbadparts?[22]VALEOVIEWPRODUCTSOPDATE[13]Nb.SortedSORTINGACTIVITYtoprotectcustomer[32]Nb.NGPartsPPM'----'-ResultsofsortinginCustomerplant[7]00'----'PPMTOTALSORTING-ResultsofsortinginValeoplant-ResultsofsortinginTransport-ResultsofsortinginLogisticsplatformMostrecentpartPPM'----'Firstcertifiedgoodshipment:ProductiondatesofsortedpartsPeriodofNGpartsFromOldestpartPPMDateTo'----'GOODPART[30]Originofthepart[31]BADPART[29]DATE[41]QUALITYManager[40]DEPARTMENTManager[39]PLANTManager[38]LIMITTIME:24HrsDATEIdentificationOKpartsNumberRevision6.35_engSafetyWarrantyInternalSupplierLogisticProjectWHATISTHEPROBLEM?Use5W+2HtoknowwhatistheCurrentSituation(C/S)?LASTMODIFICATIONDATE[14]PROBLEMDESCRIPTIONBYCUSTOMER/LOCATIONOFTHEPROBLEM[12]QUICKRESPONSEPDCAPPMSortingdateIdentificationOKpartsWHO-Didasimilarproblemhappenpreviouslyatcustomerorinternally?[28]1.IMMEDIATECOUNTERMEASURESINVALEOPERIMETER?[36]WHATARETHEIMMEDIATECOUNTERMEASURES(24hours)?DATEWHEREWHOWHOPPM2.IMMEDIATECOUNTERMEASURESINCUSTOMERLINE?[37]PPM'----''----'-Arewecapturingthedefectwhenreinjectingproductinnormalprocess?[27]PRODUCT(Designation+Ref)VALEO[10][11]Leader[1]Group[2]CUSTOMER/Contactname[8]Openeddate&Time[6]Valeoincidentnumber[3]CustomerIncidentnumber[4]Dateofcustomernotification[5]-Wheredetected?[19]-Howdetected?[20]-Whyisitaproblem?[16]-Whendetecte
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