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1、TRAININGMANAGERSTOTRAINAPracticalGuideToImproveEmployeePerformanceBrotherHermanE.Zaccarelli,C.S.C.CREDITSEditor:MICHAELCrispDesigner:CarolHarrisTypesetting:InterfaceStudioCoverDesign:CarolHarrisArtwork:RalphMapsonAllrightsreserved.Nopartofthisbookmaybereproducedortransmittedinanyformorbyanymeansnowknownortobeinvented,electronicormechanical,includingphotocopying,recording,orbyanyinformationstorageorretrievalsystemwithoutwrittenpermissionfromtheauthororpublisher,exceptforthebriefinclusionofquotat。
2、ionsinareview.Copyright1998byBrotherHermanE.Zaccarelli,C.S.C.PrintedintheUnitedStatesofAmericaCrispbooksaredistributedinCanadabyReidPublishing,Ltd.,P.O.Box7267,Oakville,Ontario,CanadaL6j6L6InAustraliabyCareerBuilders,P.O.Box1051Springwood,Brisbane,Queensland,Australia4127.AndinNewZealandbyCareerBuilders,P.O.Box571,Manurewa,NewZealand.LibraryofCongressCatalogCardNumber87-73183Zaccarelli,HermanE.TrainingManagersToTrainISBN0-931961-43-2PREFACEManagersatallorganizationallevels,whethertheyowntheirown。
3、businessorworkforsomeoneelse,mustsupervisepeople.Donecorrectly,everyonebenefitsandthemanagerwillreceivecreditforajobwelldone.If,ontheotherhand,employeesarenotmanagedeffectively,noonewillbenefit,andthemanagerwillquicklygettheblame!Thetaskofdirectingpeopleatworkisnoteasybecauseemployees,ashumanbeings,areverycomplex.However,employeescannotperformwellonthejobnomatterhowhardtheytryandregardlessofhowmuchtheywanttountiltheyknowwhattheyaresupposedtodoandhowtheyaresupposedtodoit.Awell-developedtrainingpr。
4、ogramaddressesbothoftheseissues.TRAININGMANAGERSTOTRAINfocusesonansweringthequestion:Howexactlydoesamanagerpreparefor,plan,present,andfollowupontrainingprogramsdesignedtoyieldcompetentemployees?Theanswertothisquestionispresentedinthepageswhichfollow.Trainingprogramscanbefuntodevelopandtopresent.Andtheycanmakeasignificantdifferenceinyourorganization’ssuccess.Readerswillfindthisbookeasytoreadanduse.Theeffortsspentlearningabouttrainingbyputtingthebasicprinciplesinthisbooktoworkcanberewardingtoevery。
5、one-management,employees,andcustomers.We’reexcitedtobringthismaterialtoyou.Wehopeyouenjoyusingit.Turnthepageandlet’sgetstarted!ABOUTTHISBOOKWhywilllearningfromthisbookbeinterestingandfun?Becauseyouarenotgoingtojustreadit;youaregoingtouseit!You’llbeworkingwithapencilorpenasmuchasyou’llbereading.Intheprocess,you’lllearnmorebecausetherewillbeopportunitiestoapplywhatyouarelearning.Thisprogramisdesignedforyouif:--Youareaspiringtobecomeamanagerandwanttolearnmoreaboutthemanyrequirementsofmanaging.--You。
6、arealreadyamanagerandwanttolearnmoreabouttraining.--Youareatrainerandwanttogetsomeideasaboutprogramswhichcanbeusedtohelpotherpeoplelearnhowtotrain.--Youareastudentandwanttolearnmoreabouttheinstructionaldesignaspectsoftraining.Inadditiontousingthisbookasyouworkthroughit,youwillalsobeabletouseitlater.Ifyouencounteraproblemthatcanbeaddressedthroughtrainingonceyouarebackon-the-job,thisbookwillprovideareviewoftechniqueswhichwillhelpyoudevelopandimplementtrainingprograms.Thisbookispartofthe“FIFTY-MINU。
7、TE”SERIES.Thisimpliesyoucanworkyourwaythroughitinonesession.Youwillprobablyfindithelpfultofollowupyourinitialactivitywithamoredetailedstudyofselectedpartsasyouactuallydeveloptrainingprograms.Ineffect,then,thisbookisa“recipe”toshowyou,inastep-by-stepmanner,howtotrain.DEDICATIONThisbookisdedicatedto:Dr.andMrs.LewisJ.MinorAndGeorgeandToodieSt.LaurentWereadinourdailynewspaperaboutbusinessexecutiveswhotakeadvantageoftheirpositionstoexploitothers.Atthesametime,thereareexceptionalentrepreneurswithhighe。
8、thicalstandardsandsuccessfulbusinesses.Theseindividualsrarelymakenewsbuttheirqualityoflifeisaninspirationtobusinesscommunity.Dr.andMrs.LewisMinorandGeorgeandToodieSt.Laurentaresuchpeople.Theyinspiredmeto“takethelesstraveledroad”andbecauseofthestandardstheyset,myservicetohumankindhasbeenrichlyblessed.BrotherHermanE.Zaccarelli,C.S.C.TRAININGMANAGERSTOGRAINAPracticalGuideToImprovingEmployeePerformancebyBrotherHermanE.Zaccarelli,C.S.C.DirectorCenterForBusinessandEntrepreneurialManagementSt.Mary’sCol。
9、legeWinona,MinnesotaCRISPPUBLICATIONS,INC.LosAltos,CaliforniaCONTENTSObjectivesofTrainingManagerstotrain1ReasonsWhyTrainingisImportant3TrainingKnowHowisaMustforManagers5EmployeeBenefitsFromTraining6WhencanTrainingHelp?8TaketheTrainingTest11LearntheTrainingBasics12TheFourStepsofTraining14STEP1—DefinetheJob(PositionAnalysis)16DevelopaListofTasks18DefineaTask20ConsiderRequiredQualityLevels22DesignaJobDescription24STER2—PlantheTraining28ConsiderTrainingObjectives30DevelopaTrainingPlan32DesignaTraini。
10、ngLesson34SelecttheTrainer/preparetheTrainees36STER3—PresenttheTraining38GroupTrainingTips40On-the-JobTraining42STER4—EvaluatetheTraining52Coaching54OrientationPrograms56TrainingResources62UsingVisualAids64CertificateofRecognition67“BackOftheGuide”68ITALLSTARTSWITHTRAININGOBJECTIVESAnobjectivestatesthepurposeofthetraining;ittellswhatthetrainerwantstoaccomplish.Acompetency-basedobjectivetellsthepurposefromthetrainee’sperspective.Itindicateswhatthetraineeisexpectedtoknoworbeabletodoafterthetraining。
本文标题:培训经理英文版(1)
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