知识管理中的知识共享与创新激励

上海交通大学硕士学位论文知识管理中的知识共享与创新激励姓名：朱近申请学位级别：硕士专业：企业管理指导教师：宣国良2003.1.1IIIIIITHEKNOWLEDGESHARINGANDCREATIVEINCENTIVEOFKNOWLEDGEMANAGEMENTABSTRACTKnowledgeEconomyistheshorteningoftheeconomybasedonknowledge,whichistheeconomybasedonknowledgeandinformationmanufacture,distributionandutilization.Inthissituation,knowledgehaschangeditspositionfromsecondaryfactortotheimportantfactor,suchascapital,laborandmaterial.Thefocusonsocialresourcealsohasbeentransferredfromcapitaltoinformationandknowledge.Thus,itismoreandmorecrucialtoknowhowtomanageknowledgeinthissociety.Thispaperdiscussedthespecialpropertyofknowledge.Sothereispossibletodividethenormalworktoproduct,manufacture,lastingserviceandtemporalservice.Inthosefirstthreekindscompanies,themarginalrewardofknowledgeisalsogoingdown.However,thevelocityisdifferent.Butintheknowledgecompany,themarginalrewardcanbekeptstable.Thispaperdefinedthepersonalknowledgeandorganizationalknowledge,theirlifecycleandinternalproperty.ThelifecycleofIVknowledgeincludestwoparts:learningandcreating.Intheprocessoflearning,therearefourstages:discover,gain,masterandlost.Intheprocessofcreating,therearethreestages:creating,masterandlost.Moreover,thetwoprocessescannotbeputawaybecausethecreatingisthestepafterlearning.Soitistherelationshipofspire.Thispaperfoundthattherewardsystemofcompanyaffectstheknowledgesharingactivitiesinit.Iftherearetwounits,whichownthesamelevelknowledge,thesharingactivitiesareeasytohappen,becausebothsidescanpossiblybenefitfromit.However,iftwounitskeepdifferentknowledgelevel,oneunitmayloseitsincomingbecauseofthesharingactivity.Thispaperalsogaveoutthewaytocountthelostofunitforthesakeofitssharing.Anditsuggestedthatthecompanyshoulduserealoptiontocountthebenefitfromthereverting,whichisbasedonthepersonalknowledgetoorganizationalknowledge.Andhowacompanygivesmorerewardtoemployeestoincentivetheirsharingactivities.Atlast,thepaperpointedthattherearethreestrategythatknowledgeworkercanusethoughtheanalysisofpersonalcompetition.Thatisoverallcostleadership,differentiation,focusing.Thispaperalsotoldthatemployeeswillchoicecreatingmoreknowledgeiftheychoicetosharetheirknowledge.Thewaytocontrolcreatingisinternalincubation,whichisthroughthreestages:internalbeginning,internalVincubationandoutsidegrowing.Keywordsknowledgecapital,themarginalrewardofknowledge,thecalculationofbenefitofknowledgesharing,thecalculationofreimburseofknowledgesharing,creativemotivation5000300AmericanManagementSystems[1]AndersenConsulting[2]TheKnowledgeResearchInstitute[3]LiebowitzBeckman[4]knowledge/intellectualcapital82081-11-1TheAssetMaterialStructureofManufactureorService1-11-1TheAssetMaterialStructureofManufactureorServiceKnow-HowKnow-WhoKnow-WhatIntelII10IV302021-2KnowledgeandRewardRelationship1-2KnowledgeandRewardRelationshipcodification1-3TheRelationshipofKnowledgeAssetandNormalAsset1-41-4TheAssetStructureofKnowledgeCompanyC.W.HolsappleK.D.JoshiOrganizationalKnowledgeResource2-1TheBasicPropertyofPersonalKnowledge2-2TheBasicPropertyofOrganizationalKnowledge2-3TheTransferandCreatingProcessofKnowledgeERPERPITERPERPITERPDistributionDistributionApplicationStorageCreationImplementationConsciousnessExtensionTransformationConstructionOrganizationDistributionApplicationStorageApplicationDisseminationAccessCreationUseEmbodimentDisseminationConstructionCreationApplDisseminationDraw-UpEvaluateTransferenceAssetManagementCreationCaptureIdentifyStoreShareApplSellVisionandStrategyKMValueChainNonakaandTakeuchi(1995)Demarest(1997)Daal,HassandWeggemanDavenport,LongandBeers(1998)Liebowiz(1999)Pentland(1995)HolznerandMax(1979)2-4KMvaluechain(seeHolzner&Marx,1979;Pentland,1995;Nonaka&Takeuchi,1995;Demarest,1997;Daal,Hass&Weggeman,1998;Davenport,Long&Beers,1998;Liebowitz,1999)ABxyFABF(x)F(y)G(x)G(y)I)()())()((yGxGyFxFI+=+FGI))()(()()()()(yFxFIyFxFxFxG++=3-1))()(()()()()(yFxFIyFxFyFyG++=3-2)()())()((yGxGyFxFI+=+1x=y))(2(21))()(()()()()(xFIyFxFIyFxFxFxG=++=))(2(21))()(()()()()(xFIyFxFIyFxFyFyG=++=xyG(x)G(y)xyyxΔΔ))()(()()()()(yyFxxFIyyFxxFxxFxxGΔ++Δ+Δ++Δ+Δ+=Δ+yxΔΔF21)()()(Δ++Δ+Δ+yyFxxFxxFI))(2())()((xFIyyFxxFIΔ++Δ+))(2(21)(xFIxxGΔ+AB))()(()()()()(yyFxxFIyyFxxFyyFyyGΔ++Δ+Δ++Δ+Δ+=Δ+))(2())()((xFIyyFxxFIΔ++Δ+21)()()(Δ++Δ+Δ+yyFxxFyyFByxΔΔB)()()(yyFxxFyyFΔ++Δ+Δ+210=ΔyIB))()((yyFxxFIΔ++Δ+))(2(xFI2xyG(x)G(x))(xxGΔ+)(yyGΔ+))()(()()()()(yFxFIyFxFxFxG++=))()(()()()()(yFxFIyFxFyFyG++=))()(()()()()(yyFxxFIyyFxxFxxFxxGΔ++Δ+Δ++Δ+Δ+=Δ+))()(()()()()(yyFxxFIyyFxxFyyFyyGΔ++Δ+Δ++Δ+Δ+=Δ+Ixy0Δy)(xG′y))()(()()()()(yFxFIyFxFxFxG++=1))()(()()()()(yyFxFIyyFxFxFxGΔ++Δ++=′2)(xG)(xG′1/2)()())()(()()())()(()()(yyFxFyyFxFIyFxFyFxFIxGxGΔ++Δ++++=′IttItP)()(=)()(xGxG′ttItP)()(=)()(xGxG′IPIPI(t)P)()(xGxG′)()(xGxG≤′AAB))()(()()()()(yyFxFIyyFxFyyFyyGΔ++Δ++Δ+=Δ+IF))()(()()()())()((])()()(1[))()(()()()())()(()()()()(yFxFIyFxFyFyFxFIyyFxFxFyFxFIyyFxFyyFyyFxFIyyFxFyyFyyG+++Δ++-=+Δ++Δ+Δ++Δ++Δ+=Δ+BI(t)t03-1PThePropertyofFunctionPI(t)t0áâIIa=Δ=Δyyxx))1(())1((())1(())1(())1(())()(()()()()(yFxFIyFxFxFyyFxxFIyyFxxFxxFxxGaaaaa+++++++=Δ++Δ+Δ++Δ+Δ+=Δ+)()(xFxFaa=AB)()(xFxFaa=IIIyyxxΔ≠ΔyxΔΔ))(