安保部培训

SecurityDepartment保安部Mission使命Ensurethesecurityandsafetyofguests,staffandhotelproperty,partneringpolicetokeepourhotelsafeandsecure.Wedisplayvigilance,strictdiscipline,arehighlyorganizedandworkefficiently.Ouraimisguests’satisfactionandstaff’strust.Wewillbepolite,courteousandhaveguestserviceorientationinourwork.保障酒店消防治安人身财产安全,协助公安消防机关的安全保卫工作，使其成为警惕性高、纪律严明、组织性强、行动迅速、有效率的机构，客人满意，员工信赖是我们的工作目标，整个部门在开展安全工作中始终贯穿服务意识并且礼貌、谦恭。OrganizationChart部门组织结构图保安部经理ChiefSecurityOfficer保安部副经理Asst.ChiefSecurityOfficer保安部主管（消防）SecuritySupervisor(FireSafetyOfficer)保安部主管SecuritySupervisor保安部秘书SecuritySecretary保安SecurityGuardKeyResponsibility主要工作职责•Patrolallareasincludingguestroomblocks,employeelockerrooms,kitchens,foodandbeverageoutletsandstorageareas,carparksandremoteareas巡逻酒店所有区域,包括员工更衣室,厨房,餐饮部仓库,停车场和偏远区域.•Responsibleforthesafetyandsecurityofguests,employees,propertyandestablishmentneeds负责酒店客人,员工,财产和设施设备的安全和保障.•Implementproceduresforsecurityandemergencyincidents按程序执行安全和紧急事件.•Ensurethatallfirealarms,firefightingequipmentareingoodworkingorder.确保所有的火警,消防设备都处于正常运转状态.•Bethoroughlyfamiliarwiththepropertylayout,design,entry,exitpointsandhotel’semergencyplan,Reporttomanagementallmattersaffectingthesafetyofguests,employeesandproperty.对酒店财产和资产的布局有全面的了解,熟悉酒店的紧急计划.对酒店管理层报告所有会影响酒店客人,员工和财产安全的问题.•Monitorstaffclockingonandoffduty,engageinstaffbagchecksandlockerchecksasdirectedbyHumanResourcesDepartment监督酒店员工上下班打考勤,查包和在人力资源部的指导下检查员工储物柜.•Maintaina24hoursurveillanceofallareasthatarefrequentedbyguestsaswellallworkareas24小时监督所有的公共和工作区域.•CoordinatefunctionswithPoliceandothergovernmentsecurityagenciesandpromotegoodwillwiththem与保安部各员工协调工作和职责,与警察局,其他政府安全机构提升良好的意愿.•Provideescortdutyformoneytransfersto/fromtheGeneralCashier’sofficeandbankas/whenrequired负责护送现款送转到总出纳办公室或银行.•Performotherdutiesasassigned履行其他被指派的职责.ServiceArea服务区域Lobby大堂区域:Providecontinuousmoving/staticpatrolsforthelobbyandareasoutofvisualrange,i.e.walkways,entrance/exitpoints,carparkareas,common/publicareas,etc.在大堂区域保持警觉性,比如:过道,门口,停车场,公共区域等.–Paycloseattentiontoactivitiesinthelobby.密切关注大堂区域的一切动向.–Listenforunusualsounds,discussions,etc.关注异常的声音和争论等.–Payparticularattentiontoundesirables,personsloiteringaroundorenteringthelobby.特别关注陌生人进入大堂.–Monitorallincomingdeliveriesfromthelobbyandbevigilantofanysuspiciousitems.监控所有进入大堂的物品并且警惕任何可疑物品Monitoranysituations,actions,personsthataredangerousorseemoutofcharacter.监控一切有异常的情况、行动，危险或不恰当的行为.•LobbySecurityOfficerswillbecalledupontorespondtoanyquestionsorrequestsforservicefromguestsorcolleagues在大堂区域对客人或同事所提出关于服务的问题或请求作出回应.•Exterior外部区域:•Allbuildingexteriorroofs/walls/windows/doors/doorwaysaremonitoredfor:时常检查建筑外部情况：房顶、墙体、窗户、门、门口等。–Unusualsituations,damage,unusual/unexpectedchanges.异常情况，损坏和变化。–Suspiciousboxes,packages,backpacks,etc.可疑的箱子，包裹，背包等。•LobbyEntrancesandPublicAreas(RefertoWatchman’sTour)大堂的入口和公共区域（参考巡逻路线图）–Patroleachareahourlyona24/7schedule根据7天24小时，每小时检查一次•ParkingAreasandHotelAccessPoints停车场和定点区域–Continuouspatrolswillbedoneincarparks,roadways,receivingbayandpublicareas.连续性的巡逻并检查如下区域：停车场区域，行车道、收货处及公共区域。–Enforcementcheckswillbedoneonvehiclesimproperlyparked,leftunattendedininappropriateareas,leftforextendedperiodsoftimeorparkedovernightwithoutproperauthorization.执行对随意停放或无人看管的车辆，超时停放或未经认可过夜停放的车辆的检查。Interior内部区域:•Beknowledgeabletoanswerguest’squestionsordirectgueststogroupsorpersonswhocanassistwiththeirneeds.回答客人或团队的问题并给予需要帮助的客人或团队直接的帮助．•Checkcommonareaseveryhour.每半小时检查以下区域：–F&Boutlets餐饮部营业区域–Staffareas员工区–Lobby大堂–EntryPoints入口–Toilets洗手间–Offices办公室–Guestamenities客用区域SecurityDistributionPoint保安岗位分布点:•LobbyEntrance大堂入口处•Lobby大堂•StaffEntrance员工入口处•CarParkingAreaExit(-1B)车道出口处（负一层）•Passagefrom-1Bto-2B负一层到负二层的通道处•CCTVRoom监控中心•GuestRoomArea(3SecurityStaff)客房区域（共3个保安员）•Patrol（2SecurityStaff）2个保安员不间断巡逻Watchman’sTour巡逻路线LobbyArea大堂区域:LobbyEntranceCarParkArea→LuggageRoom→Lobby→LobbyBar→BusinessCentre→WineBar→GreenTea→ChineseRestaurant→ChineseShowKitchen→BBQKitchen→BBQRestaurant→FireStaircase外围停车场→行李房→大堂→大堂吧→商务中心→酒吧→逸醉茶廊→中餐厅→中厨开放式厨房→巴西厨房→巴西烧烤餐厅→消防楼梯Guestroomarea客房区域:EachBlockAreaAccess→AllPassageway→Landscape→SPA→RiyueSquare各区域通道→各出入口→绿化区域→水疗→日月广场•Basement1/-1楼：CCTVRoom→SecurityOffice→StaffEntrance→EngineerOffice→EDPOffice→Male/FemaleLockerRoom→TVEquipmentRoom→CarParkArea→FireStaircase→FireDoor→HROffice→Meetingrooms→HealthClub→ExecutiveOffice→CrowneFunctionRoom消防控制中心→保安部办公室→员工出入口（打卡区）→工程部办公室→电脑房→员工更衣室→电视房→停车区→消防楼梯→人力资源部办公室→会议室→健身中心→行政办公室→宴会厅•Basement2/-2楼CarParkArea→StoreRoom→StaffRestaurant→BanquetKitchen→StaffSmokingRoom→Toilet→ExecutiveChefoffice→Stewardingoffice→GeneralCashierOffice→FinanceOffice→DormitoryforShift→StaffRecreationRoom→DFBoffice→CrowneBallroom→Fireshutterdoors→Fire-fightingequipment(access).停车场→库房→员工餐厅→宴会主厨房→吸烟室→洗手间→总厨办公室→管事部办公室→出纳办公室→财务部办公室→男（女）倒班宿舍→职工娱乐室→餐饮部办公室→大多功能厅巡逻期间重点检查以下情况：InspectionPointsToNote1.Suspiciouscharactersandvehicles可疑人员和车辆2.OnLookoutforHiddenDangers安全隐患,安全破坏3.SuspiciousCharacters明显的犯罪动机4.DarkAreasandareasnotmonitoredbyCCTV没有照明设备的区域5.Theindicatorlightsofemergencyexitsareinworkingorder紧急出口指示灯没照亮或指示错误区域方向6.Theemergencyaccessdoorsan