督导大全培训手册

!EVERYTHINGYOUALWAYSWANTEDTOKNOWABOUTYOURSUPERVISION“督导技能大全”培训手册!INTRODUCTIONSWhetheryouaretrainingnewsupervisorsorrefreshingtheskillsofcurrentstaff,EVERYTHINGYOU’VEALWAYSWANTEDTOKNOWABOUTSUPERVISIONcanhelpthembecomemoreeffective,productive,andresultsoriented.Bydevelopingsupervisors’sills,itnotonlyhelpsthemmeetorganizationalandpersonalgoals,butalsoshowsthemhowtocreateaclimateofmotivationforthosereportingtothem.PLANNINGYOURSESSIONAsyouknow,themosteffectivetrainingsessionsbeginwithawell-preparedleader.Yourknowledgeofthetopicandfamiliaritywiththevideowillmakethetrainingsessionmoremeaningfulfortheparticipantsandmoreenjoyableforyou.SESSIONCHECKLISTTakeafewminutesbeforeyoursessiontomakesureyou’veassembledthethingsyouneedtorunitsmoothly.LocationRoomreservedRoomenoughtobreakintosmallgroupsSatisfactoryventilationEnoughseatsEnoughwritingsurfacesGoodacousticsRelaxedenvironmentGoodviewofthescreenLitsoparticipantscantakenotesduringvideoEquipmentIfrecorder:Rightformatfortape____VHS______Beta_______3/4inchConnectedtomonitorortelevisionInworkingorderPre-testedinviewingroomIfprojector:ProjectorbulbandexciterlampworkFaninworkingorderEmptytake-upreelSettingatcorrectangleforvideotobeonscreenExtensioncordhandyandtapeddownsafely!SoundsystemwarmedupPre-testedinviewingroomMaterialsTrainingleader’sguideVideoorvideoPaperandpens/pencilsSessionoutlinePhotocopiesofnecessarymaterialsmadeandinproperorderPOSSIBLESESSIONOUTLINE1.Discussyoursessionobjectives2.Introducethevideo3.Showthevideo4.Gothroughthediscussionquestions5.Doselectedexercise6.Handoutdeskremindercards7.Brieflyreviewmainpointsofvideo8.ClosesessionOR1.Discussyoursessionobjectives2.Introducethevideo3.Showthevideoinitsentirety4.Rewindvideoasyouexplainthatyou’llbereviewingeachsectionofthevideoseparately.5.Showvideothroughthesectiononorganization(StopvideowhenDianesays,“Itis,butbyplanningwhatIhavetodoeachday,Icandotheworkofthreepeople.”)6.Dodiscussionquestions27.Doexercise18.Showvideothroughthesectionondelegation(stopvideowhenDianesays,“Youwererightaboutlearninghowtodelegate.Iknownowmyproblemsareover.”)9.Dodiscussionquestions3and4.10.Doexercise311.Showvideothroughthesectionondiscipline(stopthevideowhen“TheVoice”says,“Youhandledthatverywell.”AndDianereplies,“Thanks.”)12.Dodiscussionquestion6.13.Doexercise4.14.Showvideothroughthesectiononmotivation(stopvideowhenDianesays,“ThatIcanarrange.”)15.Doexercise5.16.Doexercise6.17.Handoutdeskremindercards.18.Closesession.!EverythingYou’veAlwaysWantedToKnowAboutSupervision督导技能大全MAINPOINTS课程重点ORGANIZE:Planyourworkandworkyourplan组织计划你的工作以及工作你的计划1.Writedownthesixmostimportantthingsyouhavetodo记下六件你必须做的重要事情2.Putinpriorityorder按工作先后顺序排列3.Coordinatewithyourcalendar同你的计划和工作日历融合协调好DELEGATE:分配任务1.Tellwhythejobisimportant陈诉该工作的重要性2.Defineresultswanted阐明期望的结果3.Defineauthority规定权限4.Agreeondeadline共同商定完成期限5.Askforfeedback询问意见和反馈6.Setupcontrols建立好控制机制COMMUNICATION:Listpointstocover–planahead–rehearse沟通列出要覆盖的要点-提前计划-彩排1.Askopen-endedquestions问一些特殊疑问句2.Listen聆听3.Setgoals设定目标4.Askforfeedback询问意见和反馈DISCIPLINE:纪律1.Givefactsandfigures提供事实和数据2.Getagreementthatthereisaproblem对问题的客观存在达成共识3.Explainconsequences解释后果4.Helpemployeesfindtheirownsolutions帮助员工找到他们问题的解决办法MOTIVATION:Motivation=theneedfor激励激励=对下列的需要1.Accomplishment成就感2.Responsibility责任感3.Somesayinhowthejobisdone描述完成该工作的方式4.Learningandgrowth学习和提高!OVERALLMOTIVATOR=THENEEDTOFEELIMPORTANT整体的激励=自我价值体现和自我重要性体现的需要DISCUSSIONQUESTIONS讨论问题1.Ofthefivesupervisoryskillsbroughtoutinthefilm,whichdoyoufeelisthemostimportant?Whichdoyoufindeasiest?Why?Whichismostdifficult?Why?在录像里的五个督导技能里面，哪一个你觉得最重要？哪一个最容易？为什么？哪一个最难？为什么？2.Mostofusknowthebasicsoforganizingourwork,yetfewdoitconsistently.Whatusuallystopsyoufrom“planningyourworkandworkingyourplan?”Whatwouldittaketoovercomethatobstacle?我们绝大多数都知道安排组织我们工作的基本知识，但却很少人能持之一恒。到底是什么阻止你“计划好工作并让计划运作的呢？”又有什么能协助你克服这些障碍呢？3.What’sthemostsuccessfulexampleofdelegationyou’vehad?Whatmadeitworksowell?Hasthatgoodexperienceencouragedyoutodelegateotherresponsibilities?Whyorwhynot?Withwhatresults?举例你最成功的一次分配工作的实例？并分析是什么使它能产生良好的效果的呢？这种成功的经验是否进一步促使你分配其他得责任呢？为什么是或为什么不是？结果又是什么呢？4.WhatdoyoufeelisthebiggestmistakeSupervisorsmakewhendelegating?Doesitlackofdefinitioninresults?Nodeadline?Ordoesithavetodowiththetaskitself–doemployeesfeelthey’reforcedtodotheworktheirsupervisordoesn’twanttodo?Howcantheseproblemsbeavoided?你认为上司分配工作最大误区是什么？分配时是否规定了期望的结果？是不是没有最后期限？又或者是否同任务本身有关-员工是否感到他们被安排做一些上司不愿意做的工作？这些问题应如何避免？5.Havetherebeencommunicationbottlenecksinyourdepartment?Whichofthecommunicationaspectsinthevideo(planning,askingopen-endedque