福特Q1培训教材

Q1andExportSTATeam,AjointventureofChanganAutomobileCo.Ltd.FordMotorCompanyandMazdaCorporationQ1IntroductionQ1介绍Q1-20022ndeditionCFMASTAQ1andExportSTATeam,AjointventureofChanganAutomobileCo.Ltd.FordMotorCompanyandMazdaCorporation什么是Q1？WhatisQ1?Q1旗帜Q1奖牌Q1andExportSTATeam,AjointventureofChanganAutomobileCo.Ltd.FordMotorCompanyandMazdaCorporationQ1是什么？WhatisQ1?•Q1isaFordexclusivedesignation.Byrecognizingqualityachievementatthemanufacturingsitelevel,andbyapplyingconsistent,understandablemetricstoensurehighquality,Q1hasbecomeaqualitybrandnametrustmarkgloballyrecognized.•Q1是福特执行的标准。主要作用为区分制造现场的等级，并通过运用持续的、可理解的矩阵工具来保证高质量。Q1已经变成全球认可的质量品牌。Q1andExportSTATeam,AjointventureofChanganAutomobileCo.Ltd.FordMotorCompanyandMazdaCorporationQ1是什么？WhatisQ1?FordMotorCompanyexclusivedesignation它是福特汽车公司所特有的Setoffundamentalqualityandmanufacturingdisciplines基本的质量和制造规则Drivessupplier'scontinualimprovement帮助供应商不断持续改进Puttoolsinplacetomaintainexcellence用一些工具维持最佳Improveeachpassingyear每年都得到提升Q1andExportSTATeam,AjointventureofChanganAutomobileCo.Ltd.FordMotorCompanyandMazdaCorporationQ1不是什么？WhatisQ1not?Q1notachievedindependently----guidescooperation-Ford/SupplierrelationshipQ1不是独立获得的----而是引导福特和供应商之间的关系Q1andExportSTATeam,AjointventureofChanganAutomobileCo.Ltd.FordMotorCompanyandMazdaCorporation获得Q1的好处BenefitofarchivedQ1•Recognition(Q1flag,Q1plaque)认可（Q1旗帜和标志）•PublicityandAdvertisingPrivileges宣传和广告Q1andExportSTATeam,AjointventureofChanganAutomobileCo.Ltd.FordMotorCompanyandMazdaCorporation获得Q1的好处BenefitofarchivedQ1•WorldExcellenceAward(acknowledgesthebestofthebest)世界优秀供应商奖励•PreferredStatuswithFord(IdeallyonlyQ1facilitiesareconsideredinsourceselection)福特的首选供应商（理想状态是只有Q1工厂才在选点中被考虑）Q1andExportSTATeam,AjointventureofChanganAutomobileCo.Ltd.FordMotorCompanyandMazdaCorporationWhat’sthechallengeforCAFsupplier?对长安福特供应商的挑战是什么？•Q1statusisthemandatorytobeconsideredforexportbusinesstoglobalFordplant.Q1是向福特全球工厂出口的先决条件。•Chinasupplierhasthecostadvantage,butasprocessisnotstableandnotreachQ1standard,alotofopportunitywerelost.中国的供应商具备成本的优势，但过程不稳定。同时未达到Q1的标准，失去了大量的机会。Q1andExportSTATeam,AjointventureofChanganAutomobileCo.Ltd.FordMotorCompanyandMazdaCorporationHowtoarchiveQ1?如何获得Q1？Q1andExportSTATeam,AjointventureofChanganAutomobileCo.Ltd.FordMotorCompanyandMazdaCorporationQ1基本要求Q1Basicallyrequirement•AnyexternalsuppliersmanufacturingfacilitythatcurrentlysuppliespartstoFordiseligibleforconsideration•适用于所有为福特工厂供货的外部供应商的制造现场Q1andExportSTATeam,AjointventureofChanganAutomobileCo.Ltd.FordMotorCompanyandMazdaCorporation现场表现SiteAction•Supplier´sfacilityhastoachieveexcellenceinfivekeyareas:供应商制造现场在以下五个重要方面必须做到最好:CapableSystems合格的体系OngoingPerformance持续的实际业绩SiteActionPlan现场的行动计划SatisfiedCustomers满意的客户ContinualImprovement持续改进Q1andExportSTATeam,AjointventureofChanganAutomobileCo.Ltd.FordMotorCompanyandMazdaCorporation体系要求Systemrequirement•Third-partycertification第三方认证:•TS16949•ISO14001(environmentalmanagementsystem)ISO14001(环境管理体系)•Second-partycertification第二方认证•MMOGQ1andExportSTATeam,AjointventureofChanganAutomobileCo.Ltd.FordMotorCompanyandMazdaCorporation持续的实际业绩OngoingPerformance1.Comm.PPMPerformance产品PPM业绩2.Six-monthSitePPM(Productiononly)6个月的现场PPM3.StopShipment停止发运4.SiteAssessment现场评审Q1andExportSTATeam,AjointventureofChanganAutomobileCo.Ltd.FordMotorCompanyandMazdaCorporation持续的实际业绩Ongoingperformance5.ViolationofTrust违背诚信原则6.PlantEndorsements工厂背书7.Service售后服务件8.WarrantyPerformance售后维修9.LaunchPerformance(productiononly)投产表现（只适用于生产件）Q1andExportSTATeam,AjointventureofChanganAutomobileCo.Ltd.FordMotorCompanyandMazdaCorporation持续的实际业绩OngoingPerformance•Supplier’sperformancehistorywithFord:供应商在福特的业绩历史:•FieldActions召回•StopShipments停止发运•PPMPerformancePPM业绩•DeliveryPerformance交货业绩•MonthlyQ12002overallscore每月的Q1总分Q1andExportSTATeam,AjointventureofChanganAutomobileCo.Ltd.FordMotorCompanyandMazdaCorporation持续的实际业绩Ongoingperformance•Q1suppliersareresponsiblenotjustfortheirownsites,butforcontrollingthequalityofanysuppliersthatprovidethemwithproduct.•Q1的供应商不仅要对他们自已的现场负责,还要控制向他们提供产品的供应商的质量Q1andExportSTATeam,AjointventureofChanganAutomobileCo.Ltd.FordMotorCompanyandMazdaCorporation现场行动计划SiteActionPlan•Siteassessments–suppliertoolstogagetheirperformancetoaddress:现场评审----供应商来衡量他们业绩的工具:•Planning&DemonstrationofManufacturingProcessCapability计划和验证过程的能力•VariabilityImprovements偏差改进•ManufacturingEfficiencies(Lean,FTT,OEE)制造的效率(精益生产,FTT,OEE)•CustomerSatisfaction(documentedinQOS)客户满意度(在QOS中文件化)Q1andExportSTATeam,AjointventureofChanganAutomobileCo.Ltd.FordMotorCompanyandMazdaCorporation现场行动计划Siteactionplan•AllsuppliersmustperformaManufacturingSiteAssessmentbySOPandre-assessevery6months.•所有供应商必须从供货开始进行现场评审并每半年进行一次现场评审Q1andExportSTATeam,AjointventureofChanganAutomobileCo.Ltd.FordMotorCompanyandMazdaCorporation现场行动计划Siteactionplan•Fullsiteassessmentrequiresasfollow:完整的现场评审要求：Segment1and2sitesevery6months；Segment3and4sitesevery12months一、二类供应商每六个月进行一次；三、四类供应商每十二个月进行一次•Siteassessmentshouldbeearliertotherequired6or12monthfrequency现场评审必须比要求的六个月或十二个月的频率早完成Q1andExportSTATeam,AjointventureofChanga