英语培训教材

英语培训教材Chapter1酒店基础礼貌服务用语Section1欢迎问候语与告别语一、欢迎问候语基本词汇：good好的morning早上afternoon下午evening晚上welcome欢迎sir先生madam女士、太太Mr.先生Mrs.夫人Miss小姐nice令人愉快的、美好的glad高兴的see看见meet看见、遇见基本句型：◆礼貌地与客人打招呼及称呼客人，表示你对他们的热情欢迎:1.Goodmorning,madam/sir.早上好，女士/先生。2.Goodafternoon,madam/sir.下午好，女士/先生。3.Goodevening,madam/sir.晚上好，女士/先生。4.Nicetosee/meetyou,madam/sir.很高兴见到您，女士/先生。5.Gladtosee/meetyou.很高兴见到您。6.Howdoyoudo.您好！（初次见面）7.Howareyou?您好吗？8.I’mfine,thankyou,andyou?我很好，谢谢，你呢？9.I’mverywell,/I’mfine,too.Thankyou.很好，谢谢您？10.Welcometoourhotel.欢迎到我们酒店来。二、告别语基本词汇：day一天wish祝愿hope希望again再、又soon很快trip旅行happy开心，愉快here这里基本句型：◆与客人友好地告别，让客人对你和酒店留下深刻印象:1.Goodbye.再见。2.Haveaniceday.祝您今天过得愉快。英语培训教材3.Wishyouhappyhere.祝您在这居住愉快。◆对要离店客人报以祝愿：1.Hopetoseeyouagain.希望再次见到您。2.Haveanicetrip.祝一路顺风。3.Goodbyeandhopetoseeyouagain.再见，希望再见到您。Section2道歉语、答谢语、祝福语一、道歉语基本词汇：excuse原谅apologize请求原谅sorry对不起fault过错、错误wait等、等候interrupt打扰this这个、这forgive原谅accept接收please请基本句型：1.I’msorry.很抱歉。2.Excuseme.对不起。打扰客人之前，要提示客人：“打扰了……”“Excuseme…”这个情形可能包括诸如：打断客人谈话，为客人上菜时，进客房之前，请客人让路，你在服务时中途退场等。3.I’msorry,It’smyfault.很抱歉。那是我的过错。4.Sorrytohavekeptyouwaiting.对不起，让您久等了。5.Sorrytointerruptyou.对不起，打扰您了。6.I’msorryaboutthis.对此表示抱歉。7.Iapologizeforthis.我为此道歉。8.That’sallright.没关系。/That’sOK.没什么。/没关系9.Pleaseforgiveme.请原谅。10.Idoapologize.我很抱歉。11.Pleaseacceptourapology.请接受我们的歉意。英语培训教材二、答谢语基本词汇：advice建议、忠告information信息help帮助kind友善的、和蔼的pleasure愉快、乐意service服务基本句型：1.Thankyou(verymuch).谢谢您（非常感谢）。2.Thankyouforyouradvice(information,help).感谢您的忠告（信息、帮助）。3.It’sverykindofyou.谢谢，您真客气。4.Youarewelcome.不用谢。5.Notatall.不用谢。6.It’smypleasure.非常高兴为您服务。/(Withpleasure.)/(Mypleasure.)7.Iamatyourservice.乐意为您效劳。三、祝福语基本词汇：birthday生日merry欢乐的holiday假日every每一个、success成功基本句型：1.Congratulations!祝贺您！2.Happybirthday!生日快乐！3.Happynewyear!新年快乐！4.MerryChristmas!圣诞快乐！5.Haveaniceholiday!假日快乐！6.Wishyoueverysuccess!祝您成功！Section3征询语与指路用语一、征询语基本词汇：certainly当然、没问题rightaway马上atonce马上sure确定findout查找afraid恐怕、担心allow允许mind介意英语培训教材sign签名name名字minute分、一会儿regulation规定against违反基本句型：◆礼貌地回应客人的请求或询问:1.当你能满足客人要求时，要马上采取行动：—“Certainly,madam/sir.Iwillgetitrightaway.”“好的，小姐/先生，我马上拿给您。”—“Yes,madam/sir.Iwilltakecareofitatonce.”“是的，小姐/先生，我马上帮您处理。”2.当你对客人的询问不肯定时：—“Sorry,Iamnotsure.Ifyouwaitaminute,I’lltrytofindout.”“对不起，我不太确定。如果您能等一会，我马上去查找。”3.当你不能满足客人要求时：—“I’mafraiditisagainsthotelregulation.”“我恐怕这违反酒店的规定。”—“I’msorry,wearenotallowedtodothis.”“对不起，我们不允许这样做。”◆当你请求客人做某事时：1.“Couldyou(signhere)?”“您可以（在这里签名）吗？”2.“Wouldyoumind(callingbacklater)?”“您介意（稍后再来电话）吗？”3.“MayI(haveyourname)?”“我可以知道（您的姓名）吗？”二、指路用语基本词汇：Followme跟我来straight直的turn转弯right右边left左边、Upstairs楼上downstairs楼下second第二floor楼层way道路基本句型：1.Followmeplease.请跟我来。2.Pleasegostraightahead.请一直往前走。英语培训教材3.Pleaseturnright/left.请向右转/左转。4.Goupstairs/downstairs.上楼/下楼。5.It’sonthesecond(third)floor.在二（三）楼。6.Thisway,please.请这边走Section4英译时间与数字的表达月份、星期的表达法汉语+简写英语一月（Jan）January二月(Feb)_February三月(Mar)March四月(Apr)April五月May六月(Jun)June七月(Jul)July八月(Aug)August九月(Sep)September十月(Oct)October十一月(Nov)November十二月(Dec)December星期一(Mon)Monday星期二(Tues)Tuesday星期三(Wed)Wednesday星期四(Thur)(s)Thursday星期五(Fri)Friday星期六(Sat)Saturday星期天(Sun)Sunday基序数的表达法汉语+基序+简写汉语+基序+简写一onefirst(1st)十二twelveTwentieth(12th)二twosecond(2nd)十三thirteenthirteenth(13th)三threethird(3rd)十四fourteenfourteenth(14th)四fourfourth(4th)十五fifteenfifteenth(15th)五fivefifth(5th)十六sixteensixteenth(16th)英语培训教材六sixsixth(6th)十七seventeenseventeenth(17th)七sevenseventh(7th)十八eighteeneighteenth(18th)八eighteighth(8th)十九nineteennineteenth(19th)九nineninth(9th)二十twentytwentieth(20th)十tententh(10th)三十thirtythirtieth(30th)十一eleveneleventh(11th)零zero在号码中读“O”英语培训教材Chapter2酒店英语—前厅部Section1客房预定基本词汇：reserve预定holdtheline不挂断single单个的twin一对的double一双的availability可用性per每一的unguaranteed无担保的scheduled如期常用句型：1.您好，客房预定部，请问有什么可以帮助您？Goodmorning,Roomreservations.MayIhelpyou?2.我想预定一个房间。Yes,I’dliketoreservearoom.3.谢谢您，要定在什么时候吧？您一行有多少人？Thankyou,sir.Forwhichdateandhowmanyguestswilltherebeinyourparty?4.四月16日到20日。只有我和我太太。FromApril16thto20th.Justmywifeandmyself.5.请别挂断好吗？Couldyouholdtheline,please?6.我来查一下是否有空房间。I’llcheckourroomavailability.7.您能告诉我您的姓名和电话号码吗？MayIhaveyournameandphonenumber,please?8.您想要什么样的房间？Whatkindofroomwouldyouprefer?9.您希望住几晚？Howmanynightsdoyouwishtostay?10.让您久等了，先生/女士。Thankyouforwaiting,sir/ma’am.11.单人房/双人房每晚**人民币。Asingleroom/atwinroom(adoubleroom)is**RMB.3、样本对话R=ReservationClerkG=GuestR:Goodmorning.RoomReservation.MayIhelpyou?G:Yes,I’dliketoreservearoom.R:Thankyou,sir.Forwhichdateandhowmanyguestswilltherebeinyourparty?G;FromApril16thto20th.Justmywifeandmyself.R:Atwin,please.G:Couldyouholdtheline,please?I’llcheckourroomavailability.(Afterawhile)Thankyouforwaiting,sir.WehaveatwinroomatUS$180pernight,willthatberight?英语培训教材G:Ok,I’lltakeit.R:Thankyou,sir.MayIhaveyournameandyouphonenumber,please?G:Sure.MynameisLiFang,andmyphonenumberis13615500547.R:Mr.Li,phonenumberis13615500547…Excuseme,howdoyouspellyourfirstname?G:It’sL,I.R:L,I.thankyou,Mr.Li.MayIknowyourarrivaltimeonApril16th?G:Around9:00p.m..R:Mr.Li,fortheunguaranteedreservation,wecanonlyholdtheroomby6:00p.m.,becauseitisthepeakseasonnow.Ifyoumakeaguaranteedreservation,wecanhold