[英文版]人力资源管理概论-UsingTechnologyinHRM(p

1、UsingTechnologyinHRM1JobDescriptionsRecruitingApplicantTrackingSystemsTesting&BackgroundHRMandTechnologyBenefitsoftechnologicalapplicationsforHRIntranet-basedemployeeportalsthroughwhichemployeescanself-serviceHRtransactions.TheavailabilityofcentralizedcallcentersstaffedwithHRspecialists.IncreasedefficiencyofHRoperations.ThedevelopmentofdatawarehousesofHR-relatedinformation.TheabilitytooutsourceHRactivitiestospecialistserviceproviders.SomeHRMTechUsersNCR’sPortal:Benefits,Training,Values,For。

2、msCenter1stTennesseeBank:EIMfor10,000SalespeopleCWAUnion:alliance@IBM:EmployersgetcodesforonlinetestsFriendlyIcecream:AutomatedLaborManagementOnlineJobDescriptionsJobdescriptions.com,andUSDeptofLabor’sO*Net,atWorkexperiencecodesProductknowledgeIndustryexperienceFormaleducationTrainingcoursesForeignlanguageskillsRelocationlimitationsCareerinterestsPerformanceappraisalsSkillsRecruitingontheNet•ManycompaniesareturningtotheInternetasarecruitingtool•Corporateandemploymentwebpagesareoneappro。

3、ach•InternetrecruitingiscosteffectiveandtimelycareerbuilderNetworkRecruitingResourcesVisitthesesites:computerjobs.comSelectedRecruitmentWebSitesFigure5–9Source:HRMagazine,November2003.StreamliningHRRecruitingatHumanaInc.Cutrecruitingby$10inoneyearby:Reducing#recruitingemployeesfrom110to35;Centralizingrecruiting;UsingInternetmore;Using“Softshoe”softwaretomanageprocessManagingEmployeeApplicationsatSutterHC!0,000openingperyear=300,000onlineapplications.TheyuseRecruitsoftsoft,IncanASP.ItpostsSutter’。

4、sapplications,andprovides“automatedwaytoevaluate,rank,andmatch…..applicationswithopenings.”IntegrateInternetRecruitingWithHRISAtPeopleSoftCorp.,applicationsgofromWebintodatabase.Hiringmanagerselectsapplicanttointerview.Systemnotifiesapplicanttoselecttime,andnotifieshiringmanagerRecruitingBestPracticesNotAlwaysHigh-TechGEMedicalSystemsreducedrecruitingcosts17%by:“Benchmarkingoff[ourother]procurementandsuppliermanagementinitiatives”Metwith20recruitersandsaidwoulduseonly10best;Developedmeasures—suc。

5、has%resumesleadtointerviews,and%interviewsleadtooffers;Boostedinternprogramwhenfound2Xacceptedoffers;Boostedreferralsprogram(10Xaccept)Computer-InteractiveTestingTypesoftestsSpecializedworksampletestsNumericalabilitytestsReadingcomprehensiontestsClericalcomparingandcheckingtestsOnlinetestsTelephoneprescreeningOfflinecomputertestsVirtual“inbox”testsOnlineproblemsolvingtestsVideoBasedSituationalTestsPresentscandidatewithseveralscenarios:Maybenotbutthishashappenedbefore.ButIdidn’tworklatelastnigh。

6、t.Lookatthisplace,that’swhy!Itakeadayoffandcomebacktofindthismess.Well,I’mgladyou’rehere.Oh?Whyisthat?VideoBasedSituationalTestsIfyouwerethisassociatewhatwouldyoudo?a.Lettheotherassociatesresponsibleforthemessknowthatyouhadtotaketheheat.b.Straightenupthedepartment,andtrytoreasonwiththemanagerlater.c.Suggesttothemanagerthathetalktotheotherassociateswhomadethemess.d.Takeitupwiththemanager’sboss.e.Quit!Computer-BasedSelectionatNikeNikeusesInteractiveVoiceRecognitiontomakefirstcut—applicantsanswer8p。

7、honequestionsThenusescomputerizedinterviewwith3videoscenariostomakenextcut,thenhumaninterviewRapidlygrowingcitygarageneededabetterprocessthananapplicationformandshortinterviewEmployeeselectionwashaphazardwithsomemanagersbeingbetterathiringthanothersSelectedThomsonInternational’sPersonalityProfileAnalysisprogramasathirdstepintheirhiringprocessCityGarage-StrategicHRUsingPreemploymentInformationServicesConcernsaboutcheckingapplicanthistoriesVariousequalemploymentlawsdiscourageorprohibittheuseof。

8、suchinformationinemployeescreening.Courtsviewmakingemploymentdecisionsbasedonsomeone’sarrestrecordasunfairlydiscriminatory.TheEEOCsaysapoorcredithistoryshouldnotbyitselfprecludesomeonefromgettingajob.UsingTechnologyinHRM2TrainingAppraisalCareerManagementCompensationHRPortalsHRISComputer-basedTraining(CBT)AdvantagesReducedlearningtimeCost-effectivenessInstructionalconsistencyTypesofCBTIntelligentTutoringsystemsInteractivemultimediatrainingVirtualrealitytrainingDistanceandInternet-BasedTra。

9、iningTeletrainingAtrainerinacentrallocationteachesgroupsofemployeesatremotelocationsviaTVhookups.VideoconferencingInteractivelytrainingemployeeswhoaregeographicallyseparatedfromeachother—orfromthetrainer—viaacombinationofaudioandvisualequipment.TrainingviatheInternetUsingtheInternetorproprietaryinternalintranetstofacilitatecomputer-basedtraining.VideoconferencingVideoconferencingallowsfordistanceteachingortrainingManyPC’scurrentlycanparticipateinremotetrainingwithprogramslikeInstructorsmig。

10、htneedtochangesometeachinghabitsLearningPortalsInsightCorporatewebpagesorenterpriseinformationportalsfocuslearningoncompanyspecificsSomearehighlyspecializedportalslikeTrainingportalatADCTelecommunicationsWith16,000employees,neededmorecost-effectivewaytodelivertheminstructor-ledClick2Learncreatedportalforthem.ADCemployeescantakecustomandgenericcoursesattheirconvenienceComputerize。