用平衡积分卡制定HR战略

1HR200211Talentmakestherealdifference2-•(TalentShanghai)•(RolandBergerStrategyConsultants)•(UbiSoftEntertainment)•(HewittAssociates)23BSCKPI360//11223344/556677884(Workshop)(BalancedScorecard)(Competency)•352003318320RobertKaplan:AchievingBreakthroughPerformanceinChallengingEconomicTimes478()()()()59,106111990-199856%42%34%23%0102030405060(13%)(3%)(92%)(14%)(3%)-100-90-80-70-40-30-20-10%%#4#3#6#6#4#1#1#1#1‘95‘96‘97‘98‘90‘91‘92‘93‘94-60-50713HR14——CEO?•?•?•3?•HR?•10?815HRCEOHRCEO(1-3.)16917‰‰‰‰‰“”“”‰1810192011211/(Competency)/222/