人力资源人士的内部辅导技术

深圳ShenzhenFriday&Saturday28-29May,2010(2Days/两天课程)Language:Mandarin(withEnglishmaterials)普通话(英文教材)GeorgeQuekPEOSeniorTrainer人力资源人士的内部辅导技术InternalCoachingforHRProfessionalsConsultativeSellingSkillsforFrontlineStaffIntroduction/课程介绍Ifyouareperformingthehumanresourcefunctioninanorganization,yourroleischangingfasterthanyouthink.Themostsuccessfulhumanresourceprofessionalismoreofastrategicpartnerthanastaff.Areyouexpectedorwouldliketo:Helpdevelopapoolofcompetentleaders?Coachinternalstaffandcolleagues?Createandmaintainacoachingandpeopledevelopmentcultureintheorganization?Ifso,thisprogramisforyou.Youlearnhowtoinfluenceotherleadersintheorganizationtomanageanddevelophumanresourcesmoreeffectivelyandefficiently.Thisprogramuses2self-assessmentinstrumentsaspartofthelearningprocess:●PersonalCoachingStylesInventory●CoachingBehavioursProfile如果你负责的是企业的人力资源，这一角色的变化速度远超过你的想象。成功的人力资源管理者，其实是企业的战略合作伙伴而不只是一位员工。你是否期望：发展一批有领导力的主管?有效的辅导内部员工和同事？在组织内创建和维持一个辅导员工发展的文化？如果是的话，这个课程正适合你。你将学习如何更有效率地影响组织内的其他领导人去管理和开发人力资源。这课程将使用两套不同的自我评估工具作为学习过程的一部分：●●个人教练风格量表●●教练行为研究Objectives/课程目标▍LearnhowtocoachothersintheworkplacesettingusingtheprovenACEmodelfocusingonis-suespertainingtotheinternalhumanresourcecoach▍Honecollaborativeandcommunicationsskillstoconductmeaningfuldialogues▍Getfirst-handpracticeonhowtocoachinternalstaffandcolleagues▍Obtainstrategiesonhowtocreateandmaintainacoachinganddevelopmentalcultureintheorganization▍Gaininsightsonhowtomanagetheinternalcoachingrelationshiprelatingtotrust,ethics,confi-dentiality▍Networkwithotherhumanresourceprofessionalstolearnaboutissuesrelatingtointernalhumanresourceroleasacoach▍Developabetterawarenessofselfandothersthroughself-assessmentsonpersonalityandcoach-ingbehavioralstyles▍学习如何在组织内就有关内部人力资源教练的方向使用最专业的ACE模式去辅导他人▍学习如何使用协作及沟通技巧进行有意义的对话▍如何以亲身实践辅导内部员工和同事▍获得如何在组织内建立和维持辅导发展文化的策略▍获得如何处理内部关系和深入了解教练式辅导的启示，包括信任，道德，保密等▍与其他人力资源专家商讨有关作为内部人力资源教练的议题▍通过自我认识及他人个性风格评估行为进行自我发展ConsultativeSellingSkillsforFrontlineStaffCourseOutline/课程大纲Day1:Learningtocoach第一天:学习如何作教练辅导●AssessowncurrentcoachingcapabilityusingtheCoachingBehaviourProfile●PracticeRound1●KnowandApplytheACECoachingModel:»Aim»Change»Execute●Appreciatethekeyprinciplestosuccessfulcoaching:»BuildTrust/Rapport/Credibility»BePositive»TellLess,LearnMore»FocusonBehaviours●EthicalandConfidentialityissuesfacedbytheinternalHRcoach●LearnandPracticeCoreCoachingSkills»PerceptiveListening»EffectiveQuestioning»GivingFeedback●AdaptdifferentcoachingapproachestodifferentpersonalitieswiththeaidofthePersonalCoachingStylesInventory●PracticeRound2●了解内部人力资源教练所面对的共同问题●评估自己目前的教练能力及使用行为教练简介●第一次练习●认识和应用ACE教练模式：»瞄准»改变»执行●体验成功教练的关键原则:»建立信任/关系/诚信»乐观的态度»少告知，多学习»注重行为»礼节及内部人力资源教练所面对的保密问题●学习和实践的核心教练技巧»感知聆听»有效提问»给予反馈●使用个人教练风格量表协助适应于不同教练方式和不同个性●第二次练习Day2:Learningtocreatecoachingculture第二天:学习如何创造教练式辅导文化●PracticeRound3–workingintensivelywithacoachtorefineyourcoachingskills●Establishandmanagethecoachingclimateintheorganization–strategiesandinsights●LearntocreateandrunaCommunityofPracticeforcoachingintheorganization●IdentifycommonobstaclestointernalcoachingandhowtoovercomethemConsultativeSellingSkillsforFrontlineStaff●第三次练习●与教练紧密地去完善你的教练技巧●建立和管理组织内的教练文化气候●策略和见解●了解如何在组织内创建和进行Community●of●Practice以实践教练式辅导●认识内部教练面对共同的障碍以及应如何克服Trainer/讲师GeorgeQuekGeorgeQuekisacontractedtrainerwithPEOChina.Heisanaccomplishedconsultant,coachandfacilitatorwhoworkswithseniorleaderslikeCEOs,VPsandGMsandtheirteamstoimprovetheirindividualandorga-nizationalleadershipandmanagementperformance.Hehastrained,coachedandconsultedformorethan3,000executivesandleadersfromover100organisationsthroughouttheAsiaPacificinthelast5years.Priortothat,hehadover15yearsofseniorleadershipexperiencewithFortune500andregionalmulti-nationalcorporations.ExperienceGeorgehaslivedandworkedinSingapore,U.S.A.,HongKong,China,Taiwan,ThailandandIndonesia.Asaresult,heisproficientinthelocallanguagesandconductscoaching,facilitationandtraininginMandarin,CantoneseinadditiontoEnglish.Primarily,Georgefocusesonprovidingholisticand“boutique”solutionsinleadershipdevelopment,coachingandmentoringtocorporateclientsintheAsiaPacificregion.Inaddition,heservesasanexecutivecoachtoseniorleadersandexecutives.GeorgeisanadjunctfacultywiththeCenterforCreativeLeadership,theworld’sleadingleadershipdevelop-mentprovider,whereheisrankedoneoftheirtopcoaches.Heispartofanelitegroupofcoaches,speciallyselectedbyMcKinsey&Companytoworkwithitsstaff.Background&QualificationsGeorgehasworkedacrossadiverserangeofindustries.HestartedhiscareerasaconsultantwithAndersenConsulting(nowknownasAccenture)beforejoiningServiceMaster,aUSFortune500multinationalthatwasonFortune’sMostAdmiredCompanieslistandrenownedforitsserviceexcellence.HerosethroughtherankstobecometheCountryHeadforSingaporeandlaterjoinedaregionallogisticsservicesgroupasitsGeneralManagerforGreaterChinawherehelivedandspearheadedstart-ups.HewassubsequentlypromotedtobecometheVicePresident/BusinessUnitCEOwithresponsibilityover800employeesin6countries.HewasthenheadhuntedtobeaDirectorofServiceQualityCentre,thetrainingandconsultingarmthatispartoftheSingaporeAi