人力资源管理者与竞争优势

1presentedbyLiYongqiangChapter1HumanResourceManagementandCompetitiveAdvantage人力资源管理与竞争优势2presentedbyLiYongqiangResourcesofanOrganization组织来源Land土地Capital资金Equipment设备Labor劳动力3presentedbyLiYongqiangTheEmploymentCycle雇佣周期Pre-SelectionPhase筛选前阶段SelectionPhase筛选阶段Post-SelectionPhase筛选后阶段4presentedbyLiYongqiangPre-SelectionPhase筛选前阶段HumanResourcePlanning人力资源计划JobAnalysis工作分析5presentedbyLiYongqiangHumanResourcePlanning人力资源计划StrategicPlan策略计划NumberofEmployeesTypesofEmployees雇员人数与类型DemandForecasting需求预测SupplyForecasting供给预测6presentedbyLiYongqiangJobAnalysis工作分析•Gatheringjobinformation收集工作信息•Analyzingjobinformation分析工作信息•Documentingjobinformation工作信息归档7presentedbyLiYongqiangJobAnalysis工作分析UsesofJobAnalysis工作分析的使用JobQualifications工作质量SelectionTechniques筛选技巧TrainingPrograms培训方案PerformanceAppraisal绩效评估PayRates支付比率ProductivityImprovementPrograms提高生产力方案8presentedbyLiYongqiangSelectionPhase筛选阶段•Recruitment招聘•Selection筛选9presentedbyLiYongqiangRecruitmentGoals招聘目标•Suitablepoolofapplicants适当的申请者人才库•Timely时间性•Costefficient成本效用•Legal合法10presentedbyLiYongqiangSelectionGoals筛选目标•Accuratehiring.准确的雇佣•Costefficient成本效用•Legal合法11presentedbyLiYongqiangPost-SelectionPhase筛选后阶段•Traininganddevelopment培训与发展•Performanceappraisal绩效评估•Compensation薪酬福利•Productivityimprovementprograms提高生产力方案12presentedbyLiYongqiangTrainingandDevelopment培训与发展Trainingcurrentjobs培训当前工作Developmentfuturejobs发展未来工作13presentedbyLiYongqiangTrainingandDevelopmentGoals培训与发展目标Improveorganizationalperformance改进组织绩效Enhanceknowledgeandskilllevelsofemployees提高雇员的知识和技能水平14presentedbyLiYongqiangPerformanceAppraisal绩效评估•Jobperformancemeasurement衡量工作绩效•Communication沟通15presentedbyLiYongqiangPerformanceAppraisalGoals绩效评估目标•Continueappropriatebehaviors.保持适当行为•Correctinappropriatebehaviors.改变不正当行为•MakeHRM-relateddecisions.指定与人力资源管理有关的政策16presentedbyLiYongqiangCompensation薪酬•Pay薪金–Wages工资–Salaries薪水•Benefits福利–Healthinsurance健康保险–Employeediscounts雇员贴现–Other其他17presentedbyLiYongqiangCompensationGoals薪酬目标•Establishcompetentandloyalworkforce.建立有能力及忠诚的工作力量•Maintaincompetentandloyalworkforce.保持有能力及忠诚的工作力量•Controlcosts.控制成本18presentedbyLiYongqiangProductivityImprovementPrograms提高生产力方案•Tiejobbehaviorstorewards约束工作行为直至奖励•Rewards奖励–financial物质–non-financial非物质19presentedbyLiYongqiangProductivityImprovementProgramGoals提高生产力方案目标•Motivateemployees.激励雇员•Improveproductivity.提高生产力20presentedbyLiYongqiangExternalInfluencesonHRM人力资源管理的外部影响Legal&Environmental法律与环境WorkplaceJustice工作场所公平性Unions工会Safety&Health安全与健康HRM人力资源管理International国际化21presentedbyLiYongqiangSocial,Economic,andTechnologicalInfluencesonHRMPractices社会经济与技术对人力资源管理的影响•Culturaldiversity文化差异•Workandfamily工作与家庭•Part-time/temporaryemployees临时/记时工•Quality质量•Teamwork团队•Mergersandtakeovers兼并与接管•Downsizingandlayoffs精简与裁员•Technology技术•Continuousqualityimprovement质量持续改进•Illiteracy文盲22presentedbyLiYongqiangWhoisResponsibleforHRM?谁对人力资源管理负责HRProfessionals人力资源专业人员LineManagers基层管理者23presentedbyLiYongqiangHRProfessionals’Responsibilities人力资源专业人员的职责EstablishHRMprocedures建立人力资源管理程序Develop/chooseHRMmethods开发/选择人力资源管理方法Monitor/evaluateHRMpractices监督/评价人力资源管理实务Advise/assistmanagersonHRM-relatedactivities建议/协助管理者与人力资源管理有关的活动24presentedbyLiYongqiangLineManagers’Responsibilities基层管理者的职责ImplementHRMpractices实施人力资源实务ProvideinputforHRMpractices对人力资源实务的投入25presentedbyLiYongqiangHRMConductedbyLineManagers由基层管理者实施的人力资源管理•Interviewjobapplicants面试工作申请者•Provideorientation,coaching,&OJT提供定向工作，指导，及在职培训•Evaluatejobperformance评估工作绩效•Recommendpayincreases建议增加工资•Disciplineemployees对雇员纪律约束•Investigateaccidents对事故进行调查•Settlegrievanceissues解决投诉事宜26presentedbyLiYongqiangCompetitiveAdvantage竞争优势•Superiormarketplacepositionrelativetocompetition获得市场优先地位与竞争相关27presentedbyLiYongqiangHowCanYouGainCompetitiveAdvantage?如何赢得竞争优势•Costleadership成本领先•Productdifferentiation产品差异28presentedbyLiYongqiangCostLeadership成本领先•Providesameservicesorproductsascompetitorsbutatalowercost.以低成本提供与竞争对手同样的服务或产品29presentedbyLiYongqiangCostLeadership.成本领先#ofunitsproduced生产的单位数量totalcostofproduction生产总成本30presentedbyLiYongqiangFiveStrategiestoImproveProductivity提高生产力的5个策略•Increaseoutputfasterthaninputs.增加产出快于投入•Increaseoutputwhileholdinginputstable.保持投入稳定的同时增加产出•Decreaseinputsfasterthanoutput.降低投入快于产出•Maintainoutputwithreducedinputs.保持产出稳定的同时降低投入•Increaseoutputwithreducedinputs.增加产出，降低投入31presentedbyLiYongqiangProductDifferentiation产品差异•Produceaproductorservicethatispreferredbybuyers.生产出顾客喜好的产品或服务32presentedbyLiYongqiangFourWaystoAchieveProductDifferentiation达到产品差异的4个方法•Createabetterqualityproduct/service.提供优质的产品/服务•Provideinnovativeproducts/services.对产品/服务进行创新•Chooseasuperiorlocation.选择有优势的区域•Promoteuniquenessofproduct/service.独特的产品/服务促销33presentedbyLiYongqiangHRMPracticesandCompetitiveAdvantage人力资源管理实务与竞争优势•Directpath直接途径–(x------z)–immediateimpactoncompetitiveadvantage直接影响竞争优势•Indirectpath间接途径–(x------y------z)–causescertainoutcomeswhichcreatecompetitiveadvantage通过一定的产出提高竞争优势34presentedbyLiYongqiangRestaurantA:helpwantedadscost=$75/hire餐厅A通过广告招聘成本=75美金/每人RestaurantB:employeereferralcost=$10/h