员工手册1110_1

员工手册恒生电子股份有限公司2014-11-101/64前言1、本手册根据国家有关法律法规以及公司各项管理制度的基本事项而制定，为员工提供有关权利、责任和义务的概要资料，详细的规定及说明请参见各类规程/条例/制度/指南。若本手册与各条例/制度/暂行规定有冲突，则以各规程/条例/制度/指南为准。2、本手册适用于经公司人力资源部批准录用的所有员工，各控股子公司可参照本手册执行。细节问题服从部门个性化规定。3、良好的秩序和严格的纪律对于任何一个成功的组织都是必不可缺的。希望你仔细阅读熟记这些内容，成为一个模范的员工。衷心祝愿每一位员工在公司这个大家庭中，工作、生活得充实、愉快，并能尽快融入到公司的企业文化中，让我们携手共创未来。2/64目录一、公司介绍····································································································································································31.1恒生简介················································································································31.2恒生的地位和影响····································································································31.3公司的组织结构·······································································································41.4恒生使命················································································································41.5恒生核心价值观·······································································································41.6恒生的管理体系·······································································································5二、制度规范·································································································································································122.1员工基本礼仪·········································································································122.2行政服务···············································································································142.3知识产权管理制度··································································································262.4商业秘密保护·········································································································302.5内部网络管理·········································································································362.6员工借款管理·········································································································38三、员工管理·································································································································································443.1岗位体系··············································································································443.2薪酬体系··············································································································453.3绩效考评体系·········································································································463.4员工入职管理·········································································································493.5员工在职管理········································································································523.6员工离职管理········································································································563.7在职员工福利········································································································573.8培训、发展及职业化································································································603.9公司团体···············································································································623/64一、公司介绍1.1恒生简介恒生电子股份有限公司由八位工程师创立于1995年2月，于2003年12月在上海证券交易所主板上市（代码600570），是中国领先的金融软件和网络服务供应商，业务范围包括证券、银行、基金、期货、信托、保险以及企业财资管理。公司总部设在杭州，在全国28个主要城市设有分公司或办事处，在日本、美国、香港设有分支结构。人才是公司最大的财富，恒生电子拥有一支超过3000人的高素质专业队伍，其中研发工程人员约占80%，在架构设计、研发、集成、技术支持和服务方面，具备强劲的技术实力和竞争优势。恒生电子是国家规划布局内重点软件企业、国家重点高新技术企业以及国家火炬计划软件产业基地骨干企业，为中国十大自主品牌软件供应商。一直以来，恒生电子拥有业界公认的出色管理和服务，是国内首批通过ISO9001国际质量认证的软件企业。2007年恒生电子通过CMMIL4评估，2008年通过ISO27001认证。完善的信息安全、产品研发质量控制体系保证了公司服务市场、服务客户的能力。多年来，恒生电子积累的客户遍及中国大金融经济及资本市场的各条战线，是推动中国信息化发展的重要基石。在这样一个伟大的变革时代，金融IT服务行业发展前景无限，恒生将逐步扩大客户对象和业务范围，完善公司各项流程和体系建设，为公司未来的快速发展提供强有力的平台支撑。在未来，恒生将继续秉承“客户第一、市场导向”的理念，以“激情、信心、耐心、责任心”，向着全球领先的金融软件与网络服务提供商的目标迈进。1.2恒生的地位和影响1.2.1FINTECH100——恒生公司已经连续多年被《美国银行家》杂志评为全球金融IT百强。1.2.2亚太最佳中小上市企业200强——福布斯亚洲最佳中小企业是福布斯依据公司持续三年收益率和增长率，从亚太区年销售额为10亿美金以下的企业中挑选出的前200强。4/641.2.3TOP10SOFTWAR——该排名由工信部和国家统计局联合发布，恒生公司已经连续多年被工业与信息化部列为中国自主品牌软件企业十强。1.2.4国家规划布局内重点软件企业——由国家计委、信息产业部、外经贸部、税务总局四部委联合认定，恒生电子多年荣膺此荣誉。1.3公司的组织结构1.4恒生使命成为全球领先的金融软件和网络服务供应商。1.5恒生核心价值观1.5.1客户第一、市场导向始终把客户放在第一位，关注客户需求，并关注“客户之客户”的需求，从而真正了解客户的业务，帮助客户获得成功。1.5.2以人为本、团队合作公司重视人才投资，以打造富有激情、信心、耐心、责任心的团队为企业发展第一要务。1.5.3成长与分享5/64“成长与分享”遵循“蛋糕和柱子原则”，是恒生公司内部分配体系的核心原则。公司的成长应为客户、员工、股东充分分享：客户获得优质服务，分享开放的资源平台；员工实现理想抱负，分享企业价值的成长；股东实现价值成长，分担企业的社会责任。1.6恒生的管理体系1.6.1管理体系三要素：人、技术、流程；1.6.2流程六要素输入资源、活动、活动的相互作用（即结构）、输出结果、顾客、价值。1.6.3提高流程执行质量关注配套职责&资源落实、岗位/角色技能提升；推动各级员工关注&参与流程（过程）建设&改进；持续提高流程绩效（执行规范、执行效率&质量）；关注流程信息化（固化流程）；完善度量体系，提升数据完整性、准确性，推进基于度量的统计&分析&改进。1.6.4恒生公司业务流程总图1.6.5产品管理6/641.6.6销售管理合同管理客户管理客户沟通客户资料管理销售机会管理售前支持报价管理销售管理合同评审特批管理合同执行跟踪收款跟踪销售绩效管理7/641.6.7合同执行管理合同执行合同执行通知/特批软件开发工程实施销售合同/维护合同（SLA）竣工报告合同设备采购服务管理任务派发合同开发合同工程合同采购运营服务售后服务合同管理8/641.6.8软件研发管理9/641.6.9合同项目管理1.6.10服务管理服务规划服务项目策划服务功能规划服务技术规划服务实施服务运营软件开发硬件采购系统安装/集成客户客户请求处理服务请求处理故障处理软件需求受理服务变更受理问题管理技术支持服务变更服