医药机构员工绩效管理的激励机制研究5-21

摘要近几年，随着住院医疗费用的逐年增加，越来越多的人在日常的生活中选择医药连锁超市作为看病的首选，医药超市在人们日常医疗领域占的比重越来越大，而与医药连锁超市的这种快速扩容不相匹配的自然是其聘用的员工质量参差不齐，因此，如何激励和挖掘员工的工作能动性，从而提高员工的工作效率和服务质量，是当前医药连锁超市管理者首要考虑的问题。绩效管理的最主要的功能和价值就在于它的激励作用，绩效管理能为提高员工绩效提供诱发机制和动力机制，虽然许多医药连锁机构有自己的绩效管理体系，却不能发挥很好的作用，研究医药机构员工绩效管理的激励机制就目前来看，在提高我国医药机构员工队伍整体素质方面不仅具有理论上的指导作用而且还具有很高的现实意义。本文即以此为出发点，试图探寻得到一种或几种最有效的激励途径和方法，以提高绩效管理的科学性和实效性。本文中用到的数据，主要是通过访谈和问卷的形式获得，而后采用科学严密的数学分析方法（主要是相关分析法和回归分析法）对所获得的初始数据进行处理。研究成果主要表明所设计的绩效管理循环系统是科学实用的，系统的各主要组成部分所包含的激励途径和方法对员工的工作实效都有明显帮助；可以通过完善系统组成来进一步提高对员工的激励作用。本文的创新之处在于对绩效管理的每一个环节都做了较为细致的分析，与以往研究不同之处在于本次研究放弃了对绩效考核特点的强调，通过科学严密的回归分析手段，对不同的激励途径和方法加以分析，揭示了各种激励途径和方法的实效及重要性。在理论加实证分析的基础上，对如何构建医药机构连锁超市的激励机制提出了自己有益的观点。关键词:绩效管理；绩效考核；激励2AbstractInrecentyears,alongwiththehospitalmedicalexpensesincreasedyearbyyear,moreandmorepeopleinthedailylifechoicepharmaceuticalchainstoresasthepreferredtreatment,medicalstoresgraduallybecomeanimportantpartofeverydaylife,andpharmaceuticalchainsupermarketemployeequalityuneven,somegoodandsomebad,howtoimprovetheenthusiasmofthestaffiscurrentalotpharmaceuticalchainbusinessmanagersneedtofaceandsolveproblems.Performancemanagementistoimproveemployeeperformanceisprovidedbyinductionmechanismandadrivingmechanism,performancemanagementthebasicfunctionandvalueliesinitsincentiveeffect.Manymedicalinstitutionshavetheirperformancemanagementsystem,butnottoplayduerole,researchofmedicalinstitutionsofstaffperformancemanagementincentivemechanisminChinaatpresent,hasthetheorysignificanceandthepracticalsignificance.Itisfromthispointofview,discussesinthemedicalinstitutionsofstaffperformancemanagementincentivewayandtoimproveitsincentiveeffect,andtostimulatetheenthusiasmofthestaff.Thispapermainlyusestheinterviewandquestionnairesurveymethodforempiricalresearchanddatacollection,dataprocessingmethodisthecorrelationanalysisandtheregressionanalysis.Theresultsshowthattheperformancemanagementcyclesystem,everylinkoftheworkofstaffmotivationdegreehavesignificantrole;canimproveperformancemanagementsystemtoimproveemployeemotivationlevel,soastoimprovetheperformanceofemployees.Unlikepreviousstudiesfocustoomuchontheperformancecharacteristics,basedontheperformancemanagementofeverylinkareanalysedindetail,andbymeansofempiricalresearch,establishingperformancemanagementonemployeemotivationdegreeofeachlinkoftheroleofthesizeofeachlink,cleartheimportanceofthejob.InthecombinationoftheoreticalanalysisandempiricalanalysisbasedonChinesemedicineinstitutions,Putforwardtheconstructionofmedicalinstitutionssupermarketchainperformancemanagementincentivemechanismisproposedhopingformedicalchainmanagementhelp.Keywords:Performancemanagement;Performanceevaluation;Incentive目录引言...........................................................10.1选题的背景和意义............................................10.2研究的问题及目的............................................30.3研究方法....................................................40.4论文结构....................................................4第1章相关理论分析...............................................51.1绩效管理的理论基础..........................................51.1.1绩效管理的基本概念..............................................................................51.1.2目标管理..................................................................................................71.2激励理论综述.................................................81.2.1激励的含义...............................................................................................81.2.2西方经典激励理论...................................................................................91.3绩效管理激励机制的界定......................................111.3.1影响绩效管理激励作用的因素.............................................................111.3.2员工受到激励的表现形式.....................................................................13第2章实证研究设计..............................................142.1实证研究问题的界定.........................................142.2研究变量的衡量工具..........................................142.2.1研究变量................................................................................................142.2.2变量衡量工具的选取和设计................................................................152.3调查实施过程及数据分析方法.................................162.3.1调查实施过程........................................................................................162.3.2数据分析方法........................................................................................16第3章调查数据分析..............................................173.1样本总体描述...............................................173.2问卷的效度信度分析.........................................173.2.1效度分析.................................................................................................173.2.2信度分析.................................................................................................173.3描述统计量分析.............................................183.3.1绩效管理指标的描述统计....................................................................183.3.2员工受激励程度指标的描述统计.........................................................213.4相关分析....................................................213.