GB-ChinaGM-ChinaGMOperationalExcellence

GreenBeltCertificationMovingfromOperationalEfficiencytoOperationalExcellenceChinaGMTeamGBFacilitator:HunterCHENOrganization:AppsGDChinaDate:Jul1st,2012PICSID:PICS005898©2008Hewlett-PackardDevelopmentCompany,L.P.Theinformationcontainedhereinissubjecttochangewithoutnotice©2008Hewlett-PackardDevelopmentCompany,L.P.TheinformationcontainedhereinissubjecttochangewithoutnoticePart1ManagementSummary3Whatarewetryingtoaccomplish?EstablishedsinceJun.20067*24AMStoalltheGMregions–NA,SA,OV,IOServicescoversacrossallthebusinessunitsofGMOver350FTEs(around200directreports)inChinaContext–ChinaGMTeamTargetonsustainableandvaluablegrowthGrassrootinghighperformancecultureAlignwithGMnewITstrategy–1.1transformationWhatarewetryingtoaccomplish?•Howtofurthermaximizeresourceproductivity•HowtodeepenGMChinafinanceacumen•HowtoachieveGM1.1transformationstrategy•AchievethecosteffectivenessofChinaGMteamthroughBUURmeasurement.•AchievetheHighPerformanceCulturethroughteamengagement.ProblemStatementObjectiveBusinessImpact•ToimproveproductivitybyimprovingutilizationrateofeachBUs.•ToimproveCRplanningaccuracythroughimprovingCRplanningofeachBUs.45Whoisinvolved?MentorStakeholderImproveLeadFacilitatorSponsorLi,TaoDept.Manager1.GMBUmgrs2.GMBUAA3.ASMEBPAChen,HunterDept.OperationLeadTang,Hua-YunQualityLeadChen,HunterDept.OperationLeadJiang,StanleyGMLDevManagerTeamFormingStormingNormingPerformingInfluenceBalanceMotivateParticipate6Howwillweknowachangeisanimprovement?MeasuresCurrentPerformanceGoalAchievedPerformanceUtilizationRate91.93%(Jun–Dec2011)=92%(Center)=94%(GM)96.37%(Jan–Jun2012)CostReliefForecastVariance5.12%(Jun–Dec2011)5%-1.82%(Jan–Jun2012)Note:1,CRforecastvarianceistomeasurethebusinessobjective“improvefinanceaccuracy”.Formulae:(ForecastCRpermonth-ActualCRpermonth)/ForecastCRpermonthOperationalDefinition:ActualCR–Actualtotalcostreliefofthemonth;CRplan–Forecastedtotalcostreliefofthemonth2,UtilizationofeachBUistomeasurethebusinessobjective“improveproductivity&teamengagement”.Formulae:BilledFTEpermonth/BillableFTEpermonthOperationalDefinition:BilledFTE–ActualFTEamountthathasbeenbilledinthemonthBillableFTE–AvailableFTEamountinthemonthFordetailinformation,pleaserefertoattached“MeasurementPlan”7Jan-Feb2012Feb2012Feb2012Mar2012Jun2012Identify,prioritizeandselecttherightproject1.EstablishTeamCharter2.Understandcurrentkeychallenges3.Understandcurrentprocess&scopeIdentifykeycharacteristics&processparameters4.ToacquiredataoccurredandestablishbaselineIdentifythekey(causative)processdeterminants5.AnalyzetheURchallenges6.AnalyzetheCRvariancerootcausesOptimizeperformances7.TounifyprocessandrefineChinaGMteamURprocess.8.TounifyprocessandrefineChinaGMteamCRplanningprocess.Holdthegains9.Toensurethenewprocessbefollowedandtheperformancebemaintained.Whatchangescanwemakethatwillresultinimprovement?Whatchangescanwemakethatwillresultinimprovement?TimeDMAICPDSAObjective&TaskToolusedOutputOutcomeandlearningresultsJanDefineD1TodefineandlaunchtheprojectProjectCharter1,ProjectCharter2,ProjectPlan1,Understandcurrentteambackground2,Understandthecurrentchallenges3,Identifyprojectsponsor&resource4,Establishteamcharter5,DraftprojectplanFebDefineD2TounderstandcurrentkeychallengesCTQKeyrequirementsAlignedkeymeasurementtoclientneedsFebDefineD3TounderstandthecurrentprocessandscopeSIPOCBoundaryofactivitiesClarifyimprovementscopebySIPOCanalysisFebMeasureM4ToacquiredataoccurredandestablishbaselineRunchart1,URperformancebaseline2,CRperformancebaseline1,URperformancebaseline&Runchart2,CRperformancebaseline&RunchartFebAnalysisA5ToanalysetheURrootcausesFishboneURrootcausePrioritizedURrootcausesFebAnalysisA6ToanalyzetheCRrootcausesFishboneCRrootcausePrioritizedCRvariancerootcausesMarImproveI7TounifyprocessandrefineChinaGMteamURprocess.SIPOCURresolutionNewURmanagementprocessNewboundaryofCRVariancemanagementprocess.MarImproveI8TounifyprocessandrefineChinaGMteamCRplanningprocess.SIPOCCRresolutionNewCRPlanmanagementprocessNewboundaryofCRVariancemanagementprocess.JunControlC9Toensurethenewprocessbefollowedandtheperformancebemaintained.RunchartControlchartImprovedperformance1,URperformanceimprovement2,CRplanningperformanceimprovementTimeLine8NodefinedprocesstoassureworkefficiencyandqualityonBUlevel.9Action:Cause-and-EffectDiagram,TeamvotingforrootcauseidentificationUnawareofMgmtKPIUnawareofBUlevelURCenterprocessorpolicyuncertaintyRawdataofBUURNotoolforteamURperf.mgmt.PeopleProcessMgmt.RootCause1,BUleadersarenotawareoftheirperformancesinceBUbasedURisnotavailable.BUleadersalsoneedtounderstandthemanagementKPIs.2,NoproperprocessinplacetotrackURperformanceofeachBU3,Notool/templateforBUURperformancemanagement.MaterialsRoomforUROperationExcellenceImprovementSystemofCausesDiscovered–Util.RateEquipmentEnvir.Dept.levelURRpt.ToomanyreportsHighPriorityLowPriority10Changes(Solutions)Developed–Util.RateRootCausePossibleSolutionCostEffectivenessPriorityBUleadersarenotawareoftheirperformancesinceBUbasedURisnotavailable.BUleadersalsoneedtounderstandthemanagementKPIs.CenterrelatedKPIcommunicationLHMSharingDept.K