18.KITCHEN(STEWARD-5)348-364

348KITCHEN&FOODPREPARATIONJOBCATEGORYWINNERCHIEFSTEWARDSHERATONMIRAGEGOLDCOASTTASKSHOTELORIENTATIONDEPARTMENTORIENTATIONUNDERSTANDINGBANQUETS,RESTAURANT&BEVERAGEOUTLETOPERATIONSPLANNINGPARSTOCKPEANINGFORECASTREPORTSPURCHASEORDERSYSTEMPREPARINGDATAFORPAYROLLOUTLOOKTIMEMANAGEMENTMOTIVATINGWORKERSINEVSTIGATINGACCIDENTREPORTSRESEARCHINGNEWPRODUCTS/EQUIPMENTPREPARINGCAPITALEXPENSEBUDGETSPREPARINGADEPARTMENTTRAININGBUSINESSPLANINTERVIEWINGTECHNIQUESCOUNSELINGTECHNIQUESPLANNINGAKITCHENLAYOUT349STANDARDSANDPROCEDURESDEPARTMENT：STEWARDINGJOBCATEGORY：CHIEFSTEWARDHEAD：CHIEFSTEWARDG．M．APPROVAL：DATE：TASK：HOTELORIENTATIONSTANDARD：PROCEDURE：350STANDARDSANDPROCEDURESDEPARTMENT：STEWARDINGJOBCATEGORY：CHIEFSTEWARDHEAD：CHIEFSTEWARDG．M．APPROVAL：DATE：TASK：DEPARTMENTORIENTATIONSTANDARD：PROCEDURE：351STANDARDSANDPROCEDURESDEPARTMENT：STEWARDINGJOBCATEGORY：CHIEFSTEWARDHEAD：CHIEFSTEWARDG．M．APPROVAL：DATE：TASK：UNDERSTANDINGBANQUETS,RESTAURANTANDBEVERAGEOUTLETOPERATIONSSTANDARD：InordertomaintaintheStewardsDepartmentasasmoothorganizeddepartment,theChiefStewardmustunderstandthenormalday-to-dayoperationsofallBanquet,RestaurantandBeverageoutlets.PROCEDURE：DiscussandconfirmwithoutletManagers:A)Whatarethedailyrequirements.B)SetupofBussingProcedures.C)Schedulingofcleaningoperations.D)Systemofcommunicationforextraneeds.E)Setupanduseofstorageareas.F)ExplanationsbyoutletManagersontheiroperations.352STANDARDSANDPROCEDURESDEPARTMENT：STEWARDINGJOBCATEGORY：CHIEFSTEWARDHEAD：CHIEFSTEWARDG．M．APPROVAL：DATE：TASK：PLANNINGPARSTOCKSSTANDARD：GoodplanningofparstocksinoutletsmustbemaintainedforasmoothefficientoperationinbothoutletsandStewardsdepartment.PROCEDURE：A）Planningparstocksisbasicallycontrolledby:i)Seatingcapacityofoutlet.ii)Typeoffoodservice.iii)Specificuseofitemsinoutlet.iv)Storagespace.B)Useofratiosasaguidelinedependingonhowmanyusesaparticularitemhas.353STANDARDSANDPROCEDURESDEPARTMENT：STEWARDINGJOBCATEGORY：CHIEFSTEWARDHEAD：CHIEFSTEWARDG．M．APPROVAL：DATE：TASK：ReadingForecastReportsisanimportantfunctionrelatedtogoodplanningandcontrolofstaffinglevelsandshouldbereaddailyforaccuracyofplanning.STANDARD：GoodplanningofparstocksinoutletsmustbemaintainedforasmoothefficientoperationinbothoutletsandStewardsdepartment.PROCEDURE：A)Forecastreportsarepostedonnoticeboardsinkitchen.i)NoteoccupancypercentageofHotelii)Tourmovements–Foodrequirements.iii)Functionsscheduled.B)Planstaffinglevelsaccordingtoinformationobtained:i)Reducequietshiftstobusyshifts.ii)Offdaysplannedonquietshifts.iii)Additionalcasualstaffifrequired.354STANDARDSANDPROCEDURESDEPARTMENT:STEWARDINGJOBCATEGORY:CHIEFSTEWARDHEAD:CHIEFSTEWARDG.M.APPROVAL:DATE:TASK:PURCHASEOREDRSYSTEMSTANDARD:Purchaseordersystemmustbestrictlyfollowedusingprocedureslisted:PROCEDURE:A)PurchaseRequesttoberaisedbychiefStewardbyfillinginallinformationrequiredinthePurchaseRequestForm:i)Dateofmakingpurchaseii)Phoneofsupplierifknown.iii)Nameandaddressofsupplierifknown.iv)Youraccountcode.v)EXACTdescriptionofgoodsrequested.vi)Quantityrequired.vii)Dateitemsrequired.viii)Reasonforrequest.B)Handpurchaserequesttopurchasingmanagerforpricing.C)DonotsignPurchaseRequesttillpricingbeencompletedandreturned.D)HandtoFoodandBeverageManagerforauthorizationwhowillthenforwardtoGeneralforfinalapproval.E)PurchaseRequestisthenreturnedtopurchasingManagerforaction.355STANDARDSANDPROCEDURESDEPARTMENT:STEWARDINGJOBCATEGORY:CHIEFSTEWARDHEAD:CHIEFSTEWARDG.M.APPROVAL:DATE:TASK:PREPARINGDATAFORPAYROLLOUTLOOKSTANDARD:Alldataforpayrolloutlookwillbepreparedfollowingprocedureslisted.PROCEDURE:OnreceiptofPayrollOutlookFormthepaymaster,whichshouldshownumberofweeksinvolved,presentofbudgetedstrengthofdepartmentandPublicHolidaysinvolved.A)Proceedtologinhoursperweekincolumnsavailableinitsbreakupform.B)CheckFunctionForecastSheetsforthemonthconcernedandloginextraCasualhoursofanyrequired.C)Addsubtotalinthefirsthalfoftheformfromlefttoright,andtoptobottom,figuresshouldmatchforboth.D)LoginsecondhalfofOutlookformaccordingtoitemsrequiredfordeductionofhoursanticipatedforannualleave.Leavewithoutpayorsickleaveiffiguresareavailable.E)Figuresshouldagainmatchforthegrandtotal.F)ReturnPayrollOutlooktoExecutiveChefforapprovalandreturningtoPayrollOffice.356STANDARDSANDPROCEDURESDEPARTMENT:STEWARDINGJOBCATEGORY:CHIEFSTEWARDHEAD:CHIEFSTEWARDG.M.APPROVAL:DATE:TASK:TIMEMANAGEMENTSTANDARD:TimeManagementmustbemaintainedbyproperplanningofdailydutiesandsettingofgoals/prioritiesfortheday.PROCEDURE:Goodtimemanagementcanbeachievedby:A)Dailygoalsetting.B)Planfordayaccordingtotasksrequired.C)Anticipateproblemsandtrytoavoidmanagementbycrisis.D)Donotletotherssidetrackyoufromyourplansifyoudon’thavethetime.E)Avoidinterruptionstoyourtasksbycolleagues.357STANDARDSANDPROCEDURESDEPARTMENT:STEWARDINGJOBCATEGORY:CHIEFSTEWARDHEAD:CHIEFSTEWARDG.M.APPROVAL:DATE:TASK:MOTIVATINGWORKERSSTANDARD:MotivatingworkersisoneofthemostimportanttasksofthechiefStewardandbeachievedbyfollowingprocedureslisted.PROCEDURE:Treatallemployeesby:A)Continuallyassuringthemthattheyareavaluableandimportantpartoftheteam.B)Maintaintheirselfestee