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Rev11of263Dec2013ThiscourseisthepropertyofUnitedTechnologiesCorporationandexceptforusebyemployeesorotherauthorizedpersonsonbehalfofUnitedTechnologies,isdeliveredontheexpressconditionthatitandtheinformationcontainedinitarenottobeused,disclosed,orreproducedinwholeorinpart,foranypurposewithouttheexpresswrittenconsentofUnitedTechnologiesCorporation.THISDOCUMENTCONTAINSNOTECHNICALDATASUBJECTTOTHEEARORTHEITAR.©2013UnitedTechnologiesCorporationProcessCertificationForSupplier供应商过程认证2DATASUBJECTTOTHEEXPORTCONTROLRESTRICTIONSONTHEFIRSTPAGEOFTHISDOCUMENTCopyrightUnitedTechnologiesCorporation2HOUSEKEEPING注意事项•Exits,alarms,evacuations出口，警报，紧急疏散•Bathrooms洗手间•Begin&endtimes开始及结束时间•Breaks,lunch休息，午餐时间•Cellphones,e-mails,networkconnections手机，电子邮件，网络连接•Attendance,participation,credit出席、参加、分数•Classroomcourtesies教室纪律3DATASUBJECTTOTHEEXPORTCONTROLRESTRICTIONSONTHEFIRSTPAGEOFTHISDOCUMENTCopyrightUnitedTechnologiesCorporation3AGENDA课程安排8:00•WelcomeandIntroductions欢迎介绍•WhatisProCertallabout?什么是过程认证•ProCertintheACEtoolbox过程认证在ACE工具中的地位~9:45BREAK休息10:00•DefineKCsandKPCstobecertified定义关键特性及关键产品特性•SIPOCprocessmapping过程图和SIPOC~12:00LUNCH午餐1:00•ProcessFMEA过程失效模式及后果分析~3:00BREAK休息3:15•IdentifyKCs定义关键特性•Establishgoodmeasurement建立好的测量系统4:45•Dailywrap-upandfeedback总结及反馈~5:00•Endofday1DayOneAgendaDayTwoAgenda8:00•Welcomeback欢迎•Day1review第一天回顾•Establishgoodmeasurement(continued)建立好的测量系统（继续）~9:45BREAK休息10:00•Assesscurrentstateofprocess评估过程现状•Processstability过程稳定性•Processcontrol过程控制~12:00LUNCH1:00•Achievestabilityandcapability达到稳定和能力水平•Implementcontrolplan实施控制计划•Maintainthecertifiedprocess保持认证的过程~3:00BREAK休息3:15•Teamreportouts/小组汇报4:45•Closingcommentsandfeedback小结和反馈~5:00•Endofday24DATASUBJECTTOTHEEXPORTCONTROLRESTRICTIONSONTHEFIRSTPAGEOFTHISDOCUMENTCopyrightUnitedTechnologiesCorporation4LEARNINGOBJECTIVES学习目标UnderstandandapplyProCertstrategiesandtacticsinassembly/manufacturingoperations.了解和应用过程认证在装配/制造运营过程中战略和方法Knowwhenandhowtoapplythefollowingtools了解什么时候且如何应用下列工具:(a)SIPOCprocessmapping过程流程图及SIPOC(b)ProcessFMEA过程失效模式及后果分析(c)KCidentificationmethods定义及识别KC的方法(d)Measurementsystemanalysis(MSA)测量系统分析MSA(GR&RandAbAstudies)(e)Statisticalprocesscontrol(SPC)统计过程控制(Controlchartsandcapability)(f)Controlplans控制计划(g)Self-audits自我审核BecomefamiliarwiththestatisticalideasthatdrivecertainProCerttools.熟悉推动过程认证工具的统计思路。5DATASUBJECTTOTHEEXPORTCONTROLRESTRICTIONSONTHEFIRSTPAGEOFTHISDOCUMENTCopyrightUnitedTechnologiesCorporation5FEEDBACKANDSURVEY反馈与调查Participantfeedbackhelpsuscontinuouslyimproveourcoursecontentanddelivery.学员反馈能够帮助我们持续改进课程内容及交付。oPleasefilloutthesurveyattheendofthecourse.在课堂结束时填写调查问卷。oMoreurgentproblemsandopportunitiesshouldbebroughttotheinstructor’sattentionimmediately.紧急问题和机会应立即引起讲师注意。6DATASUBJECTTOTHEEXPORTCONTROLRESTRICTIONSONTHEFIRSTPAGEOFTHISDOCUMENTCopyrightUnitedTechnologiesCorporation6oName姓名oSite&Division公司&部门oACErole,andexperiencewithProCertACE角色，以及关于Pro-Cert工具的经验oCourseexpectations课程期望INTRODUCTIONS介绍7DATASUBJECTTOTHEEXPORTCONTROLRESTRICTIONSONTHEFIRSTPAGEOFTHISDOCUMENTCopyrightUnitedTechnologiesCorporation7AGENDA课程安排Introduction:WhatisProCertallabout?介绍：什么是过程认证ProCertintheACEtoolbox过程认证ACE工具Define&Document,Map&…定义&文档，图oSIPOCprocessmappingSIPOC和过程图oProcessFMEA过程失效模式及后果分析oKCsidentified识别KCs关键特性…&Measure&测量Assess&Analyze评估&分析oProcessstability过程稳定性oProcesscapability过程能力Improve&Implement改进&实施Control&Capability控制&能力Certify&Sustain认证&保持Closingcomments小结DATAINFORMATIONKNOWLEDGEDECISIONS/ACTION8DATASUBJECTTOTHEEXPORTCONTROLRESTRICTIONSONTHEFIRSTPAGEOFTHISDOCUMENTCopyrightUnitedTechnologiesCorporation8WHATISAPROCESS?什么是过程Everythingwedo(allwork)isaprocess.我们做的每件事都是一个过程。Thetoolswelearnherewillworkeverywhere!这个工具可以用在任何地方•Aprocesstransformsinputstooutputs.一个过程将输入转化为输出•Ausefulprocessaddsvalueduringthetransformation.有用的过程在转化过程中会增加价值•Largerprocessesaremadeupofsmallerones.大的过程是由更小的过程组成的•Smallerprocessescanbelinkedtomakelargerones.小的过程可以相互联系起来组成大的过程•Outputsfromoneprocessbecomeinputstothenext.一个过程的输出可以作为下一个过程的输入•The‘box’containsthosethingsnecessarytocompletethetransformation(machines,people,methods,etc.)框中包含了完成转化所需的所有东西（机器、人、方法等等）Process过程Process过程Process过程Outputs输出Inputs输入Inputs输入Outputsto输出给customers客户9DATASUBJECTTOTHEEXPORTCONTROLRESTRICTIONSONTHEFIRSTPAGEOFTHISDOCUMENTCopyrightUnitedTechnologiesCorporation9WHATTHECUSTOMERWANTS客户希望的是什么？Whatever“it”is,customerswantthreethings不论“它”是什么，客户希望的是三件事:–Theywantittowork.希望它可工作–Theywantitontime.准时–Theywantittooffervalueformoney.能够物有所值“it”itProcesseswithproblemsfailatoneormoreofthesethings.这三个中任何一项或多项出错，过程都会出现问题10DATASUBJECTTOTHEEXPORTCONTROLRESTRICTIONSONTHEFIRSTPAGEOFTHISDOCUMENTCopyrightUnitedTechnologiesCorporation10WHYWON’T“IT”WORK?“它”为什么不工作？Customershavecritical-to-qualityexpectations.客户有对关键质量点的期望Theseexpectationsareturnedintomeasurabletargetsandspecificationsfortheproduct.这些期望变成可测量的产品目标及规范。Ifeveryproductwereexactly“ontarget”everytime,therewouldbenoqualityproblems.如果每次生产的每个产品都完全的“达到目标”，则将没有质量问题Qualityproblemshappenwhenthereistotoomuchvariationintheprocess,causingtheprocessoutputstobe“off-target.”当过程有太多变差