SAPExtendedECM(xECM)10-What_sNew

Copyright©OpenTextCorporation.Allrightsreserved.1DirectorProductManagement,SAPSolutionsGroupSeptember2011SAPExtendedECM10SAPDocumentAccess10What’sNew?V2.0ThomasDemmlerCopyright©OpenTextCorporation.Allrightsreserved.Copyright©OpenTextCorporation.Allrightsreserved.2KeyBenefits:•ImproveBusinessProcessEfficiencybyConnectingContenttoProcess•ImproveRegulatoryCompliancebyManagingContentThroughItsLifecycleDocumentManagementCollaborationCaptureWorkflowContentAccessRecordsManagementArchivingDeepconnectionwithSAPDatastructuresSeamlessintegrationwithvariousSAPUIsWorkspacesdevelopedtonativelyextendSAPprocesseswithECMProjectManagementQualityManagementInvestigativeCaseManagementEnterpriseAssetManagementMaintenanceManagementStoreLifecycleManagementFraudPreventionManagementAndManyOthers!SAPExtendedECMECMBusinessSuite+CompleteContentLifecycleManagementDeepIntegrationwithSAPUniqueCapabilityto‘ContentEnrich’SAPBusinessProcesses=10Copyright©OpenTextCorporation.Allrightsreserved.3AgendaImproveBusinessProcessEfficiencyImproveCustomerInteractionEfficiencyCustomerService&SupportSalesImprovePlant&EquipmentEfficiencyPlantMaintenancePlantChangeManagementImproveSharedServicesEfficiencyHumanResourcesBuildingManageableSystemsKeyPointsToTakeHomeQ&ACopyright©OpenTextCorporation.Allrightsreserved.4AgendaImproveBusinessProcessEfficiencyImproveCustomerInteractionEfficiencyCustomerService&SupportSalesImprovePlant&EquipmentEfficiencyPlantMaintenancePlantChangeManagementImproveSharedServicesEfficiencyHumanResourcesBuildingManageableSystemsKeyPointsToTakeHomeQ&ACopyright©OpenTextCorporation.Allrightsreserved.5ImproveCustomerInteractionEfficiencyCustomerService&SupportCopyright©OpenTextCorporation.Allrightsreserved.6SAPCRM7InteractionCenterScenario:CallCenter(Utilities,Telco)PriceSheetSignedContractCorrespon-denceCampaignLetterOrderOrderConfirmationDeliveryNoteMarketingAssetDunningLetterWelcomePackageDisputeSelf-serviceAssetsServiceOrderServiceReportCampaignDocumentsFriendlyReminderBillsCustomerWorkspaceFastaccesstoallcustomerdocumentsAlldocumentsinoneplaceERP(IS-U)andCRMDocumentPresentmentIntegration*Reprint/ResenddocumentsCreatestandardletters(ad-hoc)**DocumentPresentmentandAd-hocarenotpartofthexECMofferingCopyright©OpenTextCorporation.Allrightsreserved.7SAPCRM7InteractionCenterScenario:CallCenter(Utilities,Telco)BusinessWorkspaceCopyright©OpenTextCorporation.Allrightsreserved.8SAPCRM7InteractionCenterScenario:CallCenter(Utilities,Telco)BusinessReferencesCopyright©OpenTextCorporation.Allrightsreserved.9ImproveCustomerInteractionEfficiencySales©OpenTextCorporation.Allrightsreserved.10SAPCRM7WebScenario:SalesPriceSheetSignedContractCorrespon-denceCampaignLetterOrderOrderConfirmationDeliveryNoteMarketingAssetDunningLetterWelcomePackageDisputeSelf-serviceAssetsServiceOrderServiceReportCampaignDocumentsFriendlyReminderBillsCustomerWorkspaceFastaccesstoallcustomerdocumentsAlldocumentsinoneplaceERP(IS-U)andCRMAdditionalRequirementsCreateindividualdocumentsbasedontemplatesEditing/versioningofdocumentsCopyright©OpenTextCorporation.Allrightsreserved.11SAPCRM7WebScenario:SalesBusinessWorkspaceCopyright©OpenTextCorporation.Allrightsreserved.12SAPCRM7WebScenario:SalesCreateContractbasedonTemplateCopyright©OpenTextCorporation.Allrightsreserved.13SAPCRM7WebScenario:SalesBusinessReferencesCopyright©OpenTextCorporation.Allrightsreserved.14BusinessWorkspaceinxECM10WebUIFacetedSearch+PulseWidgetsBrowseAreawithCustomColumnsKeyConceptBusinessWorkspaceCopyright©OpenTextCorporation.Allrightsreserved.15SAPxECM10ActivityFeedsQuicklydiscovernewcontent/commentsinsideabusinessworkspaceCopyright©OpenTextCorporation.Allrightsreserved.16SAPxECM10NewDesktopIntegration(EnterpriseConnect)Copyright©OpenTextCorporation.Allrightsreserved.17ImproveCustomerInteractionEfficiencyFurtherscenariosincombinationwithSAPCRMMarketing&AdvertisingKnowledgeManagementOrderFulfillment&BillingBankingInvestigativeCaseManagement…Copyright©OpenTextCorporation.Allrightsreserved.18AgendaImproveBusinessProcessEfficiencyImproveCustomerInteractionEfficiencyCustomerService&SupportSalesImprovePlant&EquipmentEfficiencyPlantMaintenancePlantChangeManagementImproveSharedServicesEfficiencyHumanResourcesBuildingManageableSystemsKeyPointsToTakeHomeQ&ACopyright©OpenTextCorporation.Allrightsreserved.19ImprovePlant&EquipmentEfficiencyPlantMaintenanceCopyright©OpenTextCorporation.Allrightsreserved.20PlantsBusinessRelationshipsinanEnterpriseScenario:PlantMaintenanceFunctionalLocationEquipmentMaintenanceNotificationMaintenanceOrderPlantsMaterialsVendorsCustomersProductsProjectsKeyConceptBusinessRelationshipsCopyright©OpenTextCorporation.Allrightsreserved.21BusinessRelationshipsWidgetScenario:PlantMaintenanceBusinessRelationshipsWidget-ByType(Equipment)-ByParent/Child(FunctionalLocationLevelAbove/Below)-TreeorPlainListCopyright©OpenTextCorporation.Allrightsreserved.22ViewerIntegrationScenario:PlantMa