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©©©©.TM©©“”“”……………………“”“”©©−−©©125039%—90%:“”*R2i®50100%**150100%**93%:“”**©©•••••••••••••••©©••••••••••••••••••••••••••••••••••••••••••••••••••©©––PMOFinanceHRApplicationhosting,management,maintenance&supportCallcentersupportKCIinternaldevelopment–PMOnline,R2i,etc.ClientinternaldevelopmentTIBCOTATASUNSAPSiebelOraclePeopleSoftEAIOffshoreresourceswithonshoresupportJ2EE,EJB,Java,JSP,Servlet,C++,CMS.NET,C#,VB.Net,ASP.Net,J#WebServices,XMLOracle,Sybase,MSSQLServerMiddleware,messagequeueUML,OOA/OOD©©“”“”ForresterResearch20006©©“”“”©©©©©©““””©©(MRPII)1980s(ERP)1990-©©EnterpriseInformationBusEnterpriseInformationBusEIPEIP外外部部信信息息门门户户内内部部信信息息门门户户DW/DSSDW/DSSKMKMOA/WFMOA/WFMEnterpriseInformationBusEnterpriseInformationBusEIPEIP外外部部信信息息门门户户内内部部信信息息门门户户EIPEIP外外部部信信息息门门户户内内部部信信息息门门户户ERPERPERPERPERPERPCRMCRMCRMCRMCRMCRMSCMSCMSCMSCMSCMSCMEAMEAMEAMEAMEAMEAMDW/DSSDW/DSSDW/DSSDW/DSSKMKMKMKMOA/WFMOA/WFMOA/WFMOA/WFMERPERPERPERPFES////////////////////////////////////©©©©((RFQ)RFQ)©©ExternalSystems©©GL©©©©//©©•••©©•••©©••••••••••©©,,,,,,,,,vendor©©0000©©©©©©ERPERP©©————————©©••••••••••••••••••©©••••••••••••••©©©©©©////////©©©©©©©©©©发票©©©©©©““””TomTerez,ModernManagement,Inc.6.7%25.4%44.7%20.7%2.5%52%©©%of50082%82%75%70%68%65%62%/62%60%60%©©©©“”“”MichaelHammer©©©©©©©©©©©©••••••••••••••••••••••••©©©©©©R2iRapidReturnonInvestment©©©©©©©©©©©©••••••••••••••••••••••©©©©©©©©©©““””©©©©©©©©©©©©©©©©––““””ERP“”ERP©©©©©©ERP©©BPR–BPR©©务质时间业务•户响应•户务••产质•设备••产••现•财务数时•计•处•数访问•认©©••减级减级••内强调户内强调户••战传统战传统••减减••统统••统统••员员……©©Level6•••••••••MethodologyBusinessProcessRedesignEvaluateFormalApprovalPointABuildCaseforChangeBAssessCurrentEnvironmentCAnalyzeIssuesandOpportunitiesGDevelopFacilitiesIAssessPost-ImplementationResultsJPrepareforContinuousImprovementKLaunchContinuousImprovementLRenewContinuousImprovementEnvisionEmpowerExcelEDevelopChangePlanDDesignTargetEnvironmentFDevelopCultureandOrganizationChangeManagementManagecommunicationsManagestakeholdersBuildteamsTransferskillsHDevelopPerformance-basedTrainingSystemManagementMethodologyLevel1Level2Level3Level4Level5SalesSeniormanagementProductbrandmanagersDevelopmentengineerCustomeridentifiesneedRFQissuedMotorolapreliminaryinformationgatheringFeaturesoldtocustomerBidstrategyRFQreviewedNobidStandardproductsSufficientinformationDecidetocontinueevaluationFeaturedefinitionrefinement+/-20%estimateDecidetoconsiderFeaturedefinitionandopportunityevaluation+/-50%resourcesrequired,resourceavailability,technicalevaluationCustomer,e.g.,end-userNextgenR&DMarketingrequestsFieldcomplaints/warrantyinputsManufacturingrequestsEngineeringrequestsManagementrequestsSalesrequestsFutureStandardproductSPrequiredTimeconstraintCompetitivepressureDropCustomerInternalNYManagement.approvalYNSalesSeniormanagementProductmanagerDevelopmentengineerFieldmanagementManyuncontrolledinputsthroughouttheprocessMultipledecisionmakersforeachkeydecisionNumerousloopholesandendarounds“”©©——————©©——©©©©ExpressExpressDeliveryDelivery©©©©−−−−−−−−−−©©1.2.3.4.5.6.,7.,8.9.10.11.12.13.14.15.16.业务阶统设计阶统过阶统运阶©©−−−−−−−−−−©©••••••••••/••••/©©內內©©i项导员会i项员会i户项经i项经项经i术专i财务专专组i项总监户关质户终户i户i组i户i顾问i户i顾问术组户©©••••••••••••••••••••••••••©©©©IDTaskNameFixedCostFixedCostAccrualTotalCostBaselineVarianceActualRemaining1ProjectManagement-$Prorated40,800$-$40,800$-$40,800$2ProjectInitiation-$Prorated40,500$-$40,500$-$40,500$3ReojectRequirementsIdentification-$Prorated21,600$-$21,600$-$21,600$4SolutionDesign-$Prorated21,600$-$21,600$-$21,600$5Development-$Prorated12,150$-$12,150$-$12,150$6DataConversion-$Prorated12,000$-$12,000$-$12,000$7Testing-$Prorated10,800$-$10,800$-$10,800$8RollOut-$Prorated5,400$-$5,400$-$5,400$9ProjectCloseOut-$Prorated2,500$-$2,500$-$2,500$-$167,350$-$167,350$-$167,350$KNEnergyBudgetReportasofFri8/7/98StandardProject©©@Copyright1997KPMGPeatMarwickLLPAllRightsReserved.Page1of1Revised10/22/97forRelease1.0BillingAdministratorAutoInvoiceErrorReportValidationerrors?4.0CorrectvalidationerrorsInvoicecorrectionsrequired?7.0CreateCreditMemosInvoicestatusallowscorrections?6.0MaintaininvoicesmanuallyYesNoReceivablesAdministrator1.0RunReceivablesInterface(fromOrderEntry)8.0PrintInvoices&CreditMemos9.0PrintTransactionRegisterYes5.0ReviewInvoices(accountdistribution,tax,freight)NoNoYes2.0RunAutoInvoice3.0ReviewAutoInvoiceErrorReportCreateInvoices&CreditMemosAutomaticallyfromOrderEntryCopyright1997KPMGPeatMarwickLLPCreateCreditMemoManuallyRevised7/31/97forRelease1.0@AllRightsReserved.Page1of3C:\WINDOWS\TEMP\~WRO1456.docScenarioProcessTo-BeProcX-RefTestCaseResponsibilityInputDataDescriptionPrerequisiteTestCase(s)TestCasesEnterNewCustomer.CustomerSetup&MaintenanceFIN1001EntercustomerthroughStandardCustomerEntryformEntersomeofthecompany'scurrentcustomersintoROIN/A1CompleteentryofmultiplecustomersitesEntercustomerswithmultiplebill-toandship-tosites.CustomerSetup&MaintenanceFIN1002EnteraninternationalcustomerEnteraninternationalcustomer.AssigntheinternationsiteataxcodeofEXEMPTChangethecountrycodeoftheaddresstothecorrectcountry.CustomerSetup&MaintenanceFIN1003Ent