T集团电话公司ERP项目实施研究

华中科技大学硕士学位论文T集团电话公司ERP项目实施研究姓名：雷向锋申请学位级别：硕士专业：工商管理指导教师：鲁耀斌20060425IERPTERPERPERPERPERPTERPERPERPERPERPERPERPIIAbstractThe21thcenturyistheageofinformation.Fortheglobeeconomicunificationrevvingupandimmenseincreaseofinformation,allenterpriseshavebeenforcedtochoosethewayofinformationmanagement.ERPsystem,beingusednowinenterprises,hasalreadybecomeanimportantmeasuretoremakeenterprises'managementmediumandtorealizeenterprises'informationmanagementforpromotingenterprises'corecompetition.Asamainbodyofsociety,smallandmediumenterpriseactsasaveryimportantroleinnationaleconomy.Itsdigitalizationlevelinfluencesthedigitalizationlevelofthewholecountryseverely.ThisthesisisaresearchontheERPprojectdeployproblemsinsmallandmediumenterpriseofChinawiththecaseofthetelephonecompanyofTGroup.Firstly,thethesisintroducesthebasicfundamentofERPandit’sgrowinghistory,anddiscussesthemanagementideaoftheERPfromthreeaspectsinproducemanagementmanagementandcostmanagement;Secondly,thethesisintroducesbrieflyaboutthecharacteristicsofChineseERPmarket,structureofcustoms,characteristicsofsuppliers,analysethetypicalERPproductionofthedomesticandforeignsuppliersatthesametime.Thirdly,thethesis,basedonthecaseofthetelephonecompanyofTGroup,introducesthecompanyandthebusinessflow,thebackgroundoftheERPproject,andthebasismodulesoftheERPproject;Finally,introducesthestructureoftheERPprojectworkgroupandthedevelopmentanddeployprocessoftheERPproject,analysetheresultoftheERPproject.ERPsystemorientedtosmallandmediumenterpriseisanopen,dynamicandflexibleinformationsystem.Theresearchofintegratedandhigh-poweredERPsystemorientedtosmallandmediumenterprisehasgreatsignificance.Butthethesisdoesnotdiscussthesupportontheenterprisedecision-makingoftheERPduetolackoftherelatedexperiences.KeywordsERPManagementIdealInformationTechnologySupplyChain111.1WTOERPERPERP19861991MRPII1998ERP90%MRPII[1][2]ERPERPERPERPERP1.2TERPERP21999TERP2001TERPTERPERPMBATERPTERPTERPERPERPERPERPERP1.2.1ERPERP208020SSAERPERP20ERP120803MRPIIMRPIIMRPIIMRPIIMRPIIMRPIIERPMRPIIMRPIIERPIISPICSSPICSAPICSSPICS1987MRPIIERPERPMRPIIERPMRPIIMRPIIMRPIIMRPII220802090MRPIIMRPII4MRPIIMRPIIMRPII2020ERP32090SCMCRMECEBSCMCRMERPEPREPRERPWTOERPERPERPERPERPERPERPERPERPERPERPERPERPERPERPERP5ERP863ERP[3]1.2.2ERPERPGarterGroupInc.GarterGroupInc.ERPII21ERPERPERPII1ERPERPIIERPERPII(CRM)2ERPERP21ERPERP3ERPERP216SAP1/64ERPERPERPERPERP21ERPERP5ERPERPERPERPIIIntranetInternetERPIIWebERPIIERPII2l6ERPERP21ERPII[4]1.3TERP7ERPERPERPERPTERPERPERPERPERPERPERPERPERPTERPERPERP82(ERP)ERPERPTERP2.1ERPERP(EnterpriseResourcePlanning)GarterGroupInc./(4GL)ERPERP2-1[5]2-1ERP2.1.1Internet:1MIS(ManagementInformationSystem)ERPERPERP92MRP(MaterialRequirePlanning)3MRPII(ManufactureResourcePlanning)MRP4ERP(EnterpriseResourcePlanning)ERPJIT[6]2.2ERPERPMRPII(SupplyChain)2.2.1ERPERP:110ERP2ERP:LP(LeanProduction)(AgileManufacturing)”(SE)””3ERP:ERP(Transaction)2.2.2ERP1ERP112ERPERP2.2.3ERP1ERPERPERPERPERP2ERPERPERPERPERPERP12(Intranet)ERPERP3ERP;ERPERPERPERPERP4ERPERP13ERPERPERPERPERPERPERP2-222ERPERPMRPIIERP[6]143ERPERPERPERPERP3.1ERP20002002320036ERPERPIT3.1.1ERPERP20036ERPERP200335“”ERPERP2003ERP“”ERPERPERP300ERP2030100ERP15ERPERPERP32003“”ERP“”“”ERPERP2002200382%9694%89%87%82%3.1.2ERPERPERP2002ERP“”16“”SAPERPMRPERPIT“”ERPERPERP“”ERPERPERPERPERPERP“”ERP“”ERP51080%10%ERPERPERPERPERP“”ERP“”3-5173.1.3ERPERPERP“”NCU8IT“CEO”2003——EASforJ2EEV3.0EASBOS“”ERPERP“ERP”--ERPURPERPURP“”MRPERP“”“863/CIMS”ERP“ERP”“ERP”“ERP”ERP“”“”ERP“ERP”ERPERP18ERP3.1.4ITERPITIBM50005000SAPITERPIT“”ITERPBPRITERPERPITERPERPERPERP3.1.5ERP20ERP1ERP20031017ERPPDMCRMSCMCPCOAERPERP19ERPERPERPERPERP3.1.6ERP200210200212200ERPERPERP2003ERP5ERP3[7]203.2ERPERPERP2001ERP3-1[8]3-12001ERP()1.51.31.00.90.80.51.61.1ERPERPERP3-2:[8]3-2ERPERP%14.84.319.412.812.514.311.410.717.68.31.7ERPERPERPERPERPERPITERP21ERP2001ERP3-3[8]3-32001ERP()1.960.711.711.151.620.940.613.3ERP:JPOBSJ.D.EDWARDS,ORACLE,BAAN,SAPCASSA;:QAD,FOURTHSHIFT,SYMIX3-4[9]3-4ERPJ.D.EOracleBAANCASSAQADFSSXSAP2.31.97.520.733.25.86.87.21.628.7224ERP4.1ERPERPERP41[10]4-1ERP1SAPIBMDB2,Informix,MSSqlServer,OracleLRM5390Win2000ServerWinNTServer&&(&)2ORACLEOracleUnix&&(&)3InvensysInformix,MSSqlServer,Oracle,OS400,Unix4Siebel5PeopleSoftSAPDigitalOpenVMS,IBMS390,Unix&&(&)6I2Ingres,MSAccess,SybaseNovellNetware,Unix7J.D.EdwardsSAPUnix&&(&),8PTCOracleSAP,Linux,Unix&9Siements(MES)10SageInvensysUnix(&)234.2ERPERP4-2[11]4-2ERPU8NC+K/3ERPI6GsoftE2SD-ERPPMERPDRP4.3ERPERPEHP4.3.11NOVELLUNIXNTLinuxNOVELLSYMIXFOURTHSHIFT()PROCESSDBMS:SQLSERVER24IBMDB2SYBASEORACLECAAS400SQLSERVERSYBASEORACLEIBMIBMDB2+AS400ERPITNT/UNIX+SQLSERVER/ORACLE+C+C/SNT+SQLSERVER/Linux+B/S2ERP:JPOBS244GL904.3.2/12//25ITCADBARCODE()CNCERPCAD(AUTUCADCAD)4.3.31ERPMRPIIMRPIIOA2MENU,,BOMBOM,264.3.412SOLUTIONSELLINGERPERP[9]275TERPTERPERPTERP5.1TT19855HA868198681160003019931.290TWTOWTOTMRP28TERPTMRPTERPERP19995-1[12]5-1T20012000()2000()199919982769029229493223334402154-83562632-1798430419031274043714992985529761432081614513760129666453222201332652278859262168.73%80.23%76.70%89.28%73.88%15.60%17.49%14.76%38.